ZipRecruiter

Log In

1

Client Care Representative Jobs (NOW HIRING)

Lexicon Services

Client Care Representative

Saint Louis, MO

$15.50 - $21.25/hr

The Client Care Representative plays a vital role in supporting Lexicon's commitment to exceptional client service within the Client Care team. Under the guidance of the Client Care Supervisor, this ...

Mister Sparky

Client Care Representative

Myrtle Beach, SC · On-site

$15 - $18/hr

Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting ... Proven customer support experience or experience as a client service representative * Track record ...

Mister Sparky

Client Care Representative

Myrtle Beach, SC · On-site

$15 - $18/hr

Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting ... Proven customer support experience or experience as a client service representative * Track record ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsClient Care Representative Jobs

Client Care Representative information

See salary details

$9

$18

$26

How much do client care representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for client care representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a client care representative do?

A Client Care Representative is responsible for assisting clients by addressing inquiries, resolving issues, and ensuring a positive customer experience. They act as the main point of contact between a company and its clients, handling communications via phone, email, or chat. Their duties often include providing information about products or services, processing orders, and escalating complex concerns to appropriate departments. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a client care representative, and why are they important?

To thrive as a Client Care Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve client issues effectively. These skills ensure client satisfaction, foster loyalty, and contribute to the overall success of the organization.

What are common challenges faced by client care representatives, and how can they be managed effectively?

Client Care Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and balancing multiple tasks simultaneously. Effective time management, active listening, and conflict resolution skills are essential for overcoming these obstacles. Additionally, successful representatives utilize support from their team and ongoing training to stay updated on products and services, ensuring they can provide accurate information and maintain high-quality service.

What is the difference between Client Care Representative vs Customer Service Representative?

AspectClient Care RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentTypically in healthcare, financial, or professional services industriesRetail, call centers, and various service industries
Employer & Industry UsageUsed by companies focusing on personalized client relationshipsCommon across many customer-facing sectors
Comparison IntentFocuses on maintaining long-term client relationshipsHandles general customer inquiries and support

The main difference is that Client Care Representatives often work in specialized industries like healthcare or finance, focusing on building ongoing client relationships. Customer Service Representatives typically handle general inquiries across various sectors, emphasizing quick issue resolution. Both roles require strong communication skills but differ in scope and industry focus.

More about Client Care Representative jobs

What cities are hiring for Client Care Representative jobs?

Cities with the most Client Care Representative job openings:

What states have the most Client Care Representative jobs?

States with the most job openings for Client Care Representative jobs include:

What are popular job titles related to Client Care Representative jobs?

For Client Care Representative jobs, the most frequently searched job titles are:

Client Care Representative jobs near you
Infographic showing various Client Care Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 68% Full Time, 22% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Client Care Representative (West)

Nucar Southern New England

Chelmsford, MA • On-site

$16.50 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Client Care Representative (West)

Nucar Honda of Westford is hiring for our Client Care call center

An Automotive Client Care Representative, also known as Business Development Representative, is responsible for handling inbound and outbound customer communications, fostering customer relationships, and driving dealership growth by generating leads and setting appointments. This role is integral to enhancing customer satisfaction, increasing sales, and improving service department efficiency. The Client Care Representative works closely with sales and service departments to ensure a seamless customer experience and maximize dealership profitability.

Key Responsibilities:
  • Lead Generation and Management:
  • Handle inbound and outbound calls, emails, and text inquiries related to vehicle sales and services.
  • Qualify leads by gathering relevant customer information and determining their needs.
  • Generate new business opportunities by following up on web inquiries, social media interactions, and previous customer interactions.
  • Appointment Setting:
  • Schedule sales appointments for customers, ensuring they are effectively communicated with the relevant departments.
  • Ensure all appointments are confirmed and followed up on in a timely manner.
  • Customer Service:
  • Provide exceptional customer service by addressing questions, concerns, and inquiries professionally and promptly.
  • Maintain a courteous and friendly attitude during all interactions with customers.
  • Resolve customer issues and concerns or escalate them to the appropriate team members.
  • CRM and Database Management:
  • Utilize Customer Relationship Management (CRM) software to log and track all customer interactions and leads.
  • Maintain accurate customer information in the dealership database.
  • Collaboration with Sales and Service Teams:
  • Coordinate with the sales and service departments to ensure smooth handoffs and follow-ups on leads and customer inquiries.
  • Communicate customer needs and preferences to the relevant teams to optimize the sales or service process.
  • Marketing and Outreach:
  • Assist with marketing campaigns by reaching out to previous customers, promoting special offers, and driving traffic to the dealership.
  • Conduct follow-up calls or messages with unsold showroom traffic, service customers, and internet leads.
Skills and Qualifications:
  • Communication Skills: Excellent verbal and written communication skills, with a professional and friendly phone manner.
  • Customer-Focused: A strong customer service orientation and ability to build relationships.
  • Organization: Ability to manage multiple tasks and prioritize effectively.
  • Technological Proficiency: Experience using CRM systems and other dealership software, with basic computer skills.
  • Selling skills: Knowledge of sales techniques and ability to handle objections, upsell, and promote dealership offerings.
  • Attention to Detail: Meticulous in maintaining records and following up on customer needs.
  • Team Player: Ability to work well with others in a fast-paced environment.
Education and Experience:
  • High school diploma or equivalent required; some college education preferred.
  • Experience in the automotive industry or a similar customer-facing role is an advantage.
  • Prior experience in sales, marketing, or customer service roles is highly preferred.
We Offer:
  • Exceptional earnings base plus commission and bonuses
  • Medical, dental, vision, life, and disability Insurance
  • Career advancement opportunities
  • Paid vacation
  • 401(K) with company contribution
  • Employee Assistance Program
  • Drug-free workplace
  • Anniversary bonus

DCD Automotive/Nucar is an Equal Opportunity Employer, which operates in a safe, drug free facilities.

Apply