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Client Care Representative Jobs (NOW HIRING)

Lexicon Services

Client Care Representative

West Yarmouth, MA · On-site

$17 - $23/hr

The Client Care Representative plays a vital role in supporting Lexicon's commitment to exceptional client service within the Client Care team. Under the guidance of the Client Care Supervisor, this ...

Lexicon Services

Client Care Representative

Saint Louis, MO · On-site

$15.50 - $21.25/hr

The Client Care Representative plays a vital role in supporting Lexicon's commitment to exceptional client service within the Client Care team. Under the guidance of the Client Care Supervisor, this ...

Citizens Trust Bank

Client Care Representative

Lithonia, GA · On-site

$14.50 - $19.75/hr

Client Care Representative Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of ...

Citizens Bancshares

Client Care Representative

Lithonia, GA · On-site

$14.50 - $19.75/hr

Client Care Representative - Full-time Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing ...

Citizens Trust Bank

Client Care Representative

Lithonia, GA · On-site

$14.50 - $19.75/hr

Client Care Representative - Full-time Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing ...

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Client Care Representative information

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How much do client care representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for client care representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a client care representative do?

A Client Care Representative is responsible for assisting clients by addressing inquiries, resolving issues, and ensuring a positive customer experience. They act as the main point of contact between a company and its clients, handling communications via phone, email, or chat. Their duties often include providing information about products or services, processing orders, and escalating complex concerns to appropriate departments. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a client care representative, and why are they important?

To thrive as a Client Care Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve client issues effectively. These skills ensure client satisfaction, foster loyalty, and contribute to the overall success of the organization.

What are common challenges faced by client care representatives, and how can they be managed effectively?

Client Care Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and balancing multiple tasks simultaneously. Effective time management, active listening, and conflict resolution skills are essential for overcoming these obstacles. Additionally, successful representatives utilize support from their team and ongoing training to stay updated on products and services, ensuring they can provide accurate information and maintain high-quality service.

What is the difference between Client Care Representative vs Customer Service Representative?

AspectClient Care RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentTypically in healthcare, financial, or professional services industriesRetail, call centers, and various service industries
Employer & Industry UsageUsed by companies focusing on personalized client relationshipsCommon across many customer-facing sectors
Comparison IntentFocuses on maintaining long-term client relationshipsHandles general customer inquiries and support

The main difference is that Client Care Representatives often work in specialized industries like healthcare or finance, focusing on building ongoing client relationships. Customer Service Representatives typically handle general inquiries across various sectors, emphasizing quick issue resolution. Both roles require strong communication skills but differ in scope and industry focus.

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Client Care Representative jobs near you
Infographic showing various Client Care Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 71% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Client Care Representative

Phoenix, AZ • On-site

Reliance Heating & Air Conditioning
See more jobs at Reliance Heating & Air Conditioningexternal

$20 - $24/hr

Full-time

Dental, Vision, PTO

Re-posted 9 days ago

Job description

Client Care Representative Location: Phoenix, AZ Pay Range: $20-$24/hour + performance incentives Schedule: Monday-Friday, full-timeBe the First Impression That Sets the StandardWe're hiring a Customer Service Representative who takes pride in delivering a professional and positive experience with every interaction.If you enjoy helping people, staying organized, and being part of a strong team, this is a great fit.What You'll DoAnswer incoming calls, texts, and emailsSchedule service appointments and support dispatchMake outbound calls to customers and maintenance membersMaintain accurate customer recordsAssist with reporting and admin tasksHelp keep the office organized and running smoothlyWhat We're Looking For1+ year of customer service or admin experienceStrong communication and problem-solving skillsAttention to detail and organizationPositive, team-oriented attitudePreferred:HVAC or trades experienceServiceTitan familiarityWhy Join Reliance?Your work directly impacts the customer experienceYou'll be part of a team that communicates and supports each otherLeadership values input and recognizes performanceCompany outings and team-building eventsOffice dog on-site-great for morale (as long as you're dog-friendly)What You'll GetHealth, dental, and vision insurance401(k) with employer contributionPaid holidays, PTO, and sick timeTraining and development opportunitiesIf you want a role where your work matters day-to-day, apply today.Hiring is contingent upon being able to pass a background and drug test.