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Client Care Representative Jobs in Florida (NOW HIRING)

NVA

Client Care Coordinator

Orlando, FL · On-site

$16.75 - $22/hr

The client care representative is the client's first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The client ...

NVA

Client Care Coordinator

Orlando, FL · On-site

$16.75 - $22/hr

The client care representative is the client's first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The client ...

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See Florida salary details

$7

$14

$20

How much do client care representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for client care representative in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What does a client care representative do?

A Client Care Representative is responsible for assisting clients by addressing inquiries, resolving issues, and ensuring a positive customer experience. They act as the main point of contact between a company and its clients, handling communications via phone, email, or chat. Their duties often include providing information about products or services, processing orders, and escalating complex concerns to appropriate departments. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a client care representative, and why are they important?

To thrive as a Client Care Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve client issues effectively. These skills ensure client satisfaction, foster loyalty, and contribute to the overall success of the organization.

What are common challenges faced by client care representatives, and how can they be managed effectively?

Client Care Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and balancing multiple tasks simultaneously. Effective time management, active listening, and conflict resolution skills are essential for overcoming these obstacles. Additionally, successful representatives utilize support from their team and ongoing training to stay updated on products and services, ensuring they can provide accurate information and maintain high-quality service.

What is the difference between Client Care Representative vs Customer Service Representative?

AspectClient Care RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentTypically in healthcare, financial, or professional services industriesRetail, call centers, and various service industries
Employer & Industry UsageUsed by companies focusing on personalized client relationshipsCommon across many customer-facing sectors
Comparison IntentFocuses on maintaining long-term client relationshipsHandles general customer inquiries and support

The main difference is that Client Care Representatives often work in specialized industries like healthcare or finance, focusing on building ongoing client relationships. Customer Service Representatives typically handle general inquiries across various sectors, emphasizing quick issue resolution. Both roles require strong communication skills but differ in scope and industry focus.

What are popular job titles related to Client Care Representative jobs in FL?

For Client Care Representative jobs in FL, the most frequently searched job titles are:

Client Care Representative jobs near you
Infographic showing various Client Care Representative job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 21% Part Time, and 7% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Client Care Representative

FastTrack Staffing

Gainesville, FL • On-site

$18.33 - $21.25/hr

Other

Posted yesterday

New

Job description


We are seeking a Client Services Specialist - M-F 8am -5pm pay $18.33-$21.25/hr
POSITION RESPONSIBILITIES: Oversee the implementation of programming in the core service areas and progress toward program outcomes at all assigned sites.
1.Assist in the development of pilot programs and related tools and outcome measurements to expand program offerings to meet identified client needs.
2.Use program data and regular reporting as a tool for staff and program supervision and quality improvement.
3.Provide input in the development of client services budgets and responsible for monitoring budgets and reporting on variances.
4.Locate, develop and maintain networks and partnerships with relevant service providers, community organizations, business and educational institutions and assist client Services staff to do the same.
5.In cooperation with the Technology Programs Manager, supports Eden's computer learning program and work in collaboration with the Manager to bring other technology-based education to the properties.
6.Assists the Fund Development Department in soliciting donations from local businesses and vendors for events and activities. Provides information required to submit relevant grant applications for programming.
7.Participate in community groups working to improve services for residents in order to develop new resources that address unmet needs.
8.Facilitate effective working relationships between Client Services and Property Management staff.
9.Contribute to positive and effective teamwork environment with colleagues.
10.Completes all required statistical records and reports in a timely.
11.Designs and implements evaluation tools to assess quality of services.
12.Attends all staff meetings, trainings and other appropriate meetings and conferences as required.13.Assists residents from other properties on an as-needed basis.
REQUIRED EDUCATION AND EXPERIENCE:
1.4-year college degree in social work, sociology, psychology or related field; OR, any equivalent combination of experience and training in community development or social service program development required.
2.Minimum 2 years of experience in program development and management and/or staff management required.
3.Training or experience in working with diverse cultures and specific populations,depending on the property.
4.Experience with populations such as children and families, seniors, people with disabilities (physical and developmental) or chronic mental illness, HIV/AIDS preferred.
5.Knowledge of eligibility and procedures of federal and state entitlement
Meet Your Recruiter
Day Anderson
Recruiting Manager
  • (352) 559-2479
  • D.Anderson@FastTrackSE.com

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