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Claims Unit Manager Jobs in Decatur, GA (NOW HIRING)

Home Depot

Manager - Claims

Atlanta, GA · On-site

Responsible for defining, implementing, and managing internal claims programs (self-administration ... claims unit, ensuring consistent application of departmental standards, policies, and procedures.

Archgroup

AVP, Casualty Claims - Excess

Alpharetta, GA · Hybrid

$170K - $195K/yr

... unit. * Leads, directs and has full management accountability for Claims staff with an emphasis on talent management and succession planning in accordance with corporate strategic direction

Archgroup

AVP, Casualty Claims - Excess

Alpharetta, GA · Hybrid

$170K - $195K/yr

... unit. * Leads, directs and has full management accountability for Claims staff with an emphasis on talent management and succession planning in accordance with corporate strategic direction

Tmhcc

1214782 - Claims Supervisor

Kennesaw, GA · On-site

Promote Business Unit procedures and philosophies to clients and staff. * Access in-house resources ... Manage the work flow of the Auditors. * Understand and interpret employer plans of health coverage ...

Hiscox

Sr. Claims Examiner

Atlanta, GA

$80K - $110K/yr

Drives litigation best practices to manage deployment and utilization of defense counsel * Identifies suspected fraudulent claims and tracks with special investigations unit * Participates in Claims ...

Hiscox

Claims Examiner - Property

Atlanta, GA · Hybrid

Drives 1st Party Best Practices to manage expense and exposure on losses * Has a high level of customer service * Identifies suspected fraudulent claims and tracks with special investigations unit

Hiscox

Complex Claims Specialist-MPL

Atlanta, GA

This includes, but is not limited to, insurance agents, property managers, tax preparers, and ... Identifies suspected fraudulent claims and tracks with special investigations unit * Accurately ...

Hiscox

Complex Claims Specialist-MPL

Atlanta, GA

This includes, but is not limited to, insurance agents, property managers, tax preparers, and ... Identifies suspected fraudulent claims and tracks with special investigations unit * Accurately ...

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Claims Unit Manager information

See Decatur, GA salary details

$34.2K

$85.8K

$135.7K

How much do claims unit manager jobs pay per year?

As of Jul 8, 2026, the average yearly pay for claims unit manager in Decatur, GA is $85,782.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,400.00 and $102,500.00 per year, depending on experience, location, and employer.

What are Claims Unit Managers?

Claims Unit Managers are professionals who oversee a team of claims adjusters or examiners within an insurance company. They are responsible for managing daily operations, ensuring claims are processed accurately and efficiently, and maintaining compliance with company policies and legal regulations. Claims Unit Managers also handle escalated or complex cases, provide training and mentorship to staff, and monitor performance metrics to improve service quality. Their role is essential in ensuring fair and timely settlements for policyholders while minimizing risk for the company.

What jobs pay 500,000 a year in the US?

Claims Unit Managers in the insurance industry can earn close to or exceeding $500,000 annually with experience, bonuses, and leadership responsibilities. High-level executive roles such as Chief Claims Officer or other senior insurance executives also often reach or surpass this salary level, especially in large organizations. These roles typically require extensive industry knowledge, management skills, and relevant certifications.

What does a claims manager do?

A claims unit manager oversees the processing and settlement of insurance claims, ensuring accuracy and compliance with company policies. They coordinate with adjusters, review claim documentation, and may use claims management software to track progress and resolve issues efficiently.

What is the difference between Claims Unit Manager vs Claims Adjuster?

AspectClaims Unit ManagerClaims Adjuster
CredentialsRelevant certifications (e.g., CPCU, ARM), leadership experienceLicenses as required by state, insurance adjuster certifications
Work EnvironmentSupervisory role overseeing teams, administrative tasksField or office-based, evaluating claims and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentManagement, leadership, team oversightClaims evaluation, settlement, investigation

The Claims Unit Manager typically oversees a team of claims adjusters, focusing on management, strategy, and administrative duties. In contrast, a Claims Adjuster directly investigates and settles claims. Both roles require insurance knowledge and certifications, but the managerial position emphasizes leadership and team coordination, while the adjuster role centers on claim assessment and resolution.

How much do claims managers make in the US?

Claims managers in the US typically earn a median annual salary of around $80,000 to $100,000, depending on experience, location, and industry. Senior claims managers or those in specialized fields can earn higher salaries, often exceeding $120,000 annually. Compensation may also include bonuses and benefits related to management responsibilities and certifications.

What are the key skills and qualifications needed to thrive as a Claims Unit Manager, and why are they important?

To thrive as a Claims Unit Manager, you need expertise in claims processing, insurance regulations, team leadership, and typically a bachelor's degree in business, finance, or a related field. Familiarity with claims management systems, data analysis tools, and, in some cases, certifications like AIC (Associate in Claims) are highly valued. Strong communication, problem-solving, and organizational skills help foster an effective team environment and ensure high service standards. These skills and qualities are crucial to efficiently managing claims operations, minimizing risk, and ensuring regulatory compliance.

What are some common challenges faced by Claims Unit Managers, and how can they effectively address them?

Claims Unit Managers often encounter challenges such as balancing workloads across their teams, ensuring compliance with ever-changing regulations, and maintaining high levels of customer satisfaction. To address these, it's important to implement efficient workflow systems, provide ongoing training for staff on regulatory updates, and foster a collaborative team environment. Regular communication with both team members and upper management is also key to identifying bottlenecks early and implementing solutions proactively.
What job categories do people searching Claims Unit Manager jobs in Decatur, GA look for? The top searched job categories for Claims Unit Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Claims Unit Manager jobs? Cities near Decatur, GA with the most Claims Unit Manager job openings:
Claims Unit Manager jobs near you
Manager - Claims

Manager - Claims

Home Depot

Atlanta, GA • On-site

Full-time

Re-posted 3 days ago

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,328 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
Responsible for defining, implementing, and managing internal claims programs (self-administration) to control quality and costs associated with general liability claims (e.g. customer bodily injury and property damage). This position ensures the company's claims are handled internally in compliance with industry best practices and company policies, without reliance on a third-party administrator.
Key Responsibilities:
  • 25% Claims Handling Standards - Develops and enforces claims handling standards and best practices and oversees quality assurance programs (e.g. file reviews and audits) to ensure adherence to those standards. Drives continuous improvement in claims processes and outcomes under the self-administration model.
  • 30% Claims Operations Management - Leads the day-to-day operations of a multi-line general liability claims unit, ensuring consistent application of departmental standards, policies, and procedures. Oversees claim intake, investigation, and resolution processes to maintain efficiency and compliance with service and quality benchmarks. Drives cost containment initiatives, including management of allocated expenses on claims. Monitors loss costs and implement strategies to reduce average claim costs while maintaining fairness and compliance (such as early resolution programs, subrogation efforts, etc.).
  • 10% Settlement Authority Oversight - Assumes oversight for all claim settlements and reserve decisions within designated authority levels - reviewing and approving settlements in accordance with company guidelines. Reviews written settlement evaluations and escalates to the appropriate approval level in the organization when required.
  • 10% Stakeholder Communication - Establishes clear interface guidelines and communication channels among all parties involved in claims, including the internal claims team (examiners/adjusters), store management, associates, and the Legal department. Regularly communicates claim status and trends to senior management and other stakeholders.
  • 25% Team Leadership - Manages and develops the in-house claims staff. Responsible for the selection, training, performance appraisal, and professional development of direct reports. Fosters a high-performance team culture and provides coaching and guidance to ensure adjusters meet regulatory requirements and company performance standards.

Direct Manager/Direct Reports:
  • This Position typically reports to Senior Claims Manager.
  • This Position may have direct reports.

Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area; any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • Demonstrated supervisory and team management experience in the insurance claims field, with ability to mentor adjusters and implement efficient claims handling processes. Strong leadership abilities evidenced by building effective teams and improving workflow.

Preferred Qualifications:
  • Industry Knowledge: In-depth knowledge of casualty claims best practices, legal compliance (fair claims practices, state regulations), and claims quality control techniques (e.g. file audit and review programs). Capable of establishing and upholding rigorous standards for internal claims operation.
  • Analytical & Communication Skills: Excellent analytical and critical thinking skills to evaluate claim information and make sound decisions quickly. Effective negotiation and communication skills, enabling successful settlement negotiations and collaboration with internal and external stakeholders (customers, attorneys, insurers).
  • Bachelor's degree in risk management, Insurance, Business, or related field preferred (or equivalent industry experience).
  • Professional development in insurance claims or risk management (e.g. industry certifications) is a plus.

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:
  • 8

Preferred Years of Work Experience:
  • 10

Minimum Leadership Experience:
  • 3+ years of previous leadership experience

Preferred Leadership Experience:
  • 5+ years of previous leadership experience

Certifications:
  • Insurance licensing as required by state

Competencies:
  • Decision Quality
  • Collaborates
  • Drives Engagement
  • Ensures Accountability
  • Plans and Aligns
  • Communicates Effectively
  • Customer Focus
  • Develops Talent
  • Drives Results
  • Manages Conflict

What Home Depot employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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