ZipRecruiter

Log In

1

Personal Lines Account Manager Jobs in Decatur, GA

The Jonus Group

Personal Lines Account Manager

Roswell, GA · On-site

$42K - $57K/yr

Personal Lines Account Manager Job Summary Seeking a dedicated and detail-oriented Personal Lines Account Manager to join a team. In this role, you will independently manage an assigned book of ...

The Jonus Group

Personal Lines Account Manager

Atlanta, GA · On-site

$70K - $80K/yr

Personal Lines Account Manager Job Summary Seeking a highly skilled and experienced Personal Lines Account Manager to join a team. The ideal candidate will be responsible for managing a diverse book ...

next page

Showing results 1-20

All JobsPersonal Lines Account JobsPersonal Lines Account Manager JobsPersonal Lines Account Manager Jobs in Decatur, GA

Personal Lines Account Manager information

See Decatur, GA salary details

$31.7K

$53.9K

$84.9K

How much do personal lines account manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for personal lines account manager in Decatur, GA is $53,944.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $59,600.00 per year, depending on experience, location, and employer.

What is a personal lines account manager?

A Personal Lines Account Manager is an insurance professional who manages insurance policies for individuals rather than businesses. They assist clients with selecting, purchasing, and maintaining personal insurance products such as auto, home, renters, and umbrella policies. Their responsibilities include answering client questions, processing policy changes, handling renewals, and ensuring customer satisfaction. They also serve as the main point of contact between clients and insurance carriers, helping clients understand their coverage options and claims processes.

What are the key skills and qualifications needed to thrive as a personal lines account manager?

To thrive as a Personal Lines Account Manager, you need a solid understanding of personal insurance products, policy underwriting, and client relationship management, typically supported by a state insurance license. Familiarity with agency management systems, quoting software, and CRM tools is often required. Exceptional communication, attention to detail, and problem-solving abilities help you build trust and efficiently address client concerns. These skills and qualifications ensure clients receive accurate coverage and excellent service, which drives retention and agency growth.

What are some common challenges personal lines account managers face when managing multiple client accounts?

Personal Lines Account Managers often juggle a high volume of client accounts, each with unique insurance needs and renewal schedules. One common challenge is staying organized while processing policy changes, claims, and renewals promptly for each client. Additionally, responding quickly to client inquiries and ensuring compliance with industry regulations can be demanding. Effective time management, attention to detail, and strong communication skills are essential for successfully navigating these responsibilities.

What is the difference between Personal Lines Account Manager vs Customer Service Representative?

AspectPersonal Lines Account ManagerCustomer Service Representative
CredentialsInsurance licenses, industry certificationsBasic customer service skills, sometimes insurance licenses
Work EnvironmentOffice-based, client-facing, insurance agencies or brokeragesCall centers, insurance agencies, retail settings
Employer & IndustryInsurance companies, brokers, agenciesInsurance companies, agencies, customer service centers
Primary FocusManaging client policies, renewals, cross-sellingHandling inquiries, policy changes, basic support

While both roles involve client interaction within the insurance industry, a Personal Lines Account Manager focuses on managing policies and building client relationships, often requiring industry-specific licenses. In contrast, a Customer Service Representative handles general inquiries and support tasks. The roles differ mainly in scope and responsibilities, with the Account Manager playing a more proactive, client-focused role.

What are the most commonly searched types of Personal Lines Account jobs in Decatur, GA?

The most popular types of Personal Lines Account jobs in Decatur, GA are:

What are popular job titles related to Personal Lines Account Manager jobs in Decatur, GA?

For Personal Lines Account Manager jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Personal Lines Account Manager jobs in Decatur, GA look for?

The top searched job categories for Personal Lines Account Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Personal Lines Account Manager jobs?

Cities near Decatur, GA with the most Personal Lines Account Manager job openings:

Personal Lines Account Manager jobs near you
Infographic showing various Personal Lines Account Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $53,944 per year, or $25.9 per hour.

Personal Lines Account Manager

The Jonus Group

Roswell, GA • On-site

$42K - $57K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description


Personal Lines Account Manager
Job Summary
Seeking a dedicated and detail-oriented Personal Lines Account Manager to join a team. In this role, you will independently manage an assigned book of personal lines insurance business, ensuring exceptional customer service and tailored solutions for clients. You will work closely with clients, insurance carriers, and agency partners to deliver professional and timely service while contributing to the growth and success of the agency.
Compensation Package
Offering a competitive annual salary that is reviewed periodically during performance evaluations. Additionally, you will be eligible for monthly commissions on new business generated, in accordance with agency guidelines. This compensation structure is designed to reward outstanding service, client retention, and contributions to the agency's growth.
Responsibilities
  • Handle new business marketing for qualified personal lines opportunities.
  • Manage policy renewals and initiate re-marketing efforts to ensure competitive coverage and pricing.
  • Issue and bind new and renewal policies in compliance with agency procedures.
  • Perform detailed policy and endorsement checks to ensure accuracy and compliance.
  • Provide comprehensive policy servicing for assigned clients, including processing changes, handling requests, and updating documentation.
  • File auto claims for specific carriers and guide insured clients in filing claims directly with others.
  • Maintain accurate documentation and communication logs within the agency management system (AMS360).
  • Deliver timely, courteous, and professional service via phone, email, and written communication.
Key Performance Indicators (KPIs)
  • Client Retention: Maintain an annual client retention rate of 90% by minimizing policy cancellations, non-renewals, and lapses (excluding uncontrollable factors such as relocation, death, or underwriting withdrawal).
  • New Business Growth: Contribute to agency growth by achieving an annual increase of 5% in personal lines policies/accounts.
Qualifications/Requirements
  • Proven experience in personal lines insurance account management or a related field.
  • Strong knowledge of personal lines insurance products, policies, and procedures.
  • Proficiency in using agency management systems (experience with AMS360 is a plus).
  • Exceptional attention to detail and organizational skills.
  • Excellent communication skills, both written and verbal, with a professional demeanor.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • A customer-focused mindset with a commitment to delivering outstanding service.
  • Relevant insurance licenses as required by state regulations.

#LI-AH2
Jonus Group logo

About Jonus Group

Sourced by ZipRecruiter

The Jonus Group is a prestigious staffing agency located in Wayne, PA, the United States that specializes in the insurance industry. Since its inception, the Jonus Group has been committed to connecting skilled industry-specific candidates with leading insurance companies across the nation. The firm stands out for its broad-based experience in permanent, temporary and temp-to-hire staffing, proving its flexible approach to addressing diverse client needs. Foundational to the Jonus Group’s operations are its core values - excellence, integrity, and client focus. The firm's mission is to serve as a bridge between talent and opportunity, focusing on establishing mutually beneficial, long-lasting relationships between job seekers and employers. A key achievement of the Jonus Group has been its ability to position itself as a reliable go-to resource for staffing solutions in the insurance industry.

Industry

Insurance services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2012

Social media

FacebookTwitter

View All Jonus Group Jobs

Apply