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Personal Lines Department Manager Jobs in Decatur, GA

Gallagher

Personal Lines Underwriter

Alpharetta, GA · On-site

... underwriters in managing accounts and delivering exceptional service. About You Required ... skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a ...

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Personal Lines Department Manager information

See Decatur, GA salary details

$31.7K

$53.9K

$84.9K

How much do personal lines department manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for personal lines department manager in Decatur, GA is $53,944.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $59,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Personal Lines Department Managers, and how can they be addressed?

Personal Lines Department Managers often face challenges such as balancing team productivity with high-quality customer service, staying updated on evolving insurance regulations, and managing multiple priorities during peak renewal periods. To address these, effective communication and regular training sessions for staff are essential, as well as implementing clear workflows and utilizing technology to streamline processes. Building a supportive team culture and setting measurable goals can also help ensure consistent performance and adaptation to industry changes.

What is the difference between Personal Lines Department Manager vs Personal Lines Underwriter?

AspectPersonal Lines Department ManagerPersonal Lines Underwriter
CredentialsInsurance licenses, management experienceInsurance licenses, underwriting certifications
Work EnvironmentSupervises team, manages department operationsEvaluates applications, assesses risk, makes underwriting decisions
Employer & Industry UsageCommon in insurance agencies and companiesFound within insurance companies and underwriting firms
Search & Comparison IntentManagement, leadership, department oversightRisk assessment, policy evaluation, underwriting process

The main difference is that the Personal Lines Department Manager oversees the entire personal lines department, focusing on team management and operations, while the Personal Lines Underwriter specializes in evaluating individual insurance applications and assessing risk. Both roles require insurance licenses, but their responsibilities and focus areas differ significantly.

What does a Personal Lines Department Manager do?

A Personal Lines Department Manager oversees the operations and staff within an insurance agency's personal lines division, which typically handles insurance products for individuals, such as auto, home, and renters insurance. Their responsibilities include managing and training agents, ensuring excellent customer service, meeting sales targets, and ensuring compliance with industry regulations. They also develop strategies to grow the department, resolve complex client issues, and maintain relationships with insurance carriers. This role requires strong leadership, communication, and analytical skills.

What are the key skills and qualifications needed to thrive as a Personal Lines Department Manager, and why are they important?

To thrive as a Personal Lines Department Manager, you need in-depth knowledge of personal insurance products, strong leadership abilities, and typically a state insurance license. Familiarity with insurance management systems (like AMS360 or Applied Epic) and relevant certifications such as CIC or CPCU are highly valued. Outstanding interpersonal skills, problem-solving, and the ability to motivate teams set exceptional managers apart. These skills ensure effective team performance, regulatory compliance, and high client satisfaction in a competitive insurance market.
What job categories do people searching Personal Lines Department Manager jobs in Decatur, GA look for? The top searched job categories for Personal Lines Department Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Personal Lines Department Manager jobs? Cities near Decatur, GA with the most Personal Lines Department Manager job openings:
Personal Lines Department Manager jobs near you

Personal Lines Account Manager

Insurance Office of America

Atlanta, GA

$45K - $55K/yr

Full-time

Medical, Retirement

Re-posted 3 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 299 rated insurance

Job description

Description

Job Description:

Title: Personal Lines Account Manager 

Fully remote for candidates based in CST/EST time zone. | Experience: Florida personal lines experience.

 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: ioausa.com/locations 
About the Role: Responsible for overseeing client service and communication, ensuring excellence in every interaction. Their duties include managing administrative processes for client insurance policies such as renewals, remarkets, invoicing, evidence of insurance, MVRs, and Clue Reports. They also handle proposals, AORs (Agency of Record), cancellations, and policy reviews. Managing incoming correspondence and facilitating effective team communication are vital aspects of the role, including delegating work to Account Associates. Additionally, the Account Manager plays a key role in mentoring and training team members, fostering their professional growth and development. 
Key Responsibilities: 

  • Book of Business Management: Maintain records, review and bind renewals, remarket, quote, and bind additional lines of business. 

  • Client Protection: Ensure clients' assets are protected through comprehensive insurance products and eliminate coverage gaps. 

  • Underwriter Collaboration: Work with underwriters to find creative solutions for customer needs. 

  • Report Monitoring: Track expiration, past due renewals, and A/R reports to ensure timely servicing. 

  • Invoicing: Create and distribute client invoicing for new business, renewals, and premium-bearing endorsements; collect outstanding balances. 

  • Claims Assistance: Facilitate client claims processes as needed. 

  • Performance Monitoring: Ensure productivity, efficiency, quality, and service standards are met; recommend corrective actions when appropriate. 

  • Supervisor Communication: Maintain transparent communication with supervisor regarding obstacles and performance expectations; seek and implement performance coaching. 

  • Sales Collaboration: Work with commercial sales personnel to develop solutions for mutual clients. 

  • Champion IOA core values and demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 5+ years of industry experience 

  • State required active licensing 

  • Exceptional customer service and communication skills 

  • Strong multi-tasking, organizational, delegation, and decision-making skills 

  • High accuracy in handling large work volumes 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Employee stock plan participation 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is $45,000 to $55,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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