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Claims Unit Manager Jobs in Decatur, GA (NOW HIRING)

Chubb

Claim Representative

Alpharetta, GA · On-site

This includes managing claims from initiation to resolution, collaborating with customers and ... Business Unit United States * Legal Employer ACE American Insurance Company

Reserv, Inc.

Trucking Director

Atlanta, GA · On-site +1

Manage a unit of Commercial Transportation claims professionals at the management and desk level. * Be consistently dependable in achieving or exceeding goals and overcoming obstacles * Implement and ...

thg

Sr Adjuster Field Service Claims - Atlanta, GA

Atlanta, GA · On-site

$62K - $83K/yr

Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed. Maintain awareness of fraud indicators and regulatory reporting ...

thg

Sr Adjuster Field Service Claims - Atlanta, GA

Atlanta, GA · On-site

$62K - $83K/yr

Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed. Maintain awareness of fraud indicators and regulatory reporting ...

The Whiteside Agency

Cyber Claim Counsel

Alpharetta, GA

$111K - $184K/yr

... claims management. * Prepare and present reports for management that accurately reflect loss ... Unit and Claim management. * Travel to and attend mediations, settlement conferences, claim ...

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Claims Unit Manager information

See Decatur, GA salary details

$34.2K

$85.8K

$135.7K

How much do claims unit manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for claims unit manager in Decatur, GA is $85,782.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,400.00 and $102,500.00 per year, depending on experience, location, and employer.

What is a claims unit manager?

Claims Unit Managers are professionals who oversee a team of claims adjusters or examiners within an insurance company. They are responsible for managing daily operations, ensuring claims are processed accurately and efficiently, and maintaining compliance with company policies and legal regulations. Claims Unit Managers also handle escalated or complex cases, provide training and mentorship to staff, and monitor performance metrics to improve service quality. Their role is essential in ensuring fair and timely settlements for policyholders while minimizing risk for the company.

What are the key skills and qualifications needed to thrive as a claims unit manager?

To thrive as a Claims Unit Manager, you need expertise in claims processing, insurance regulations, team leadership, and typically a bachelor's degree in business, finance, or a related field. Familiarity with claims management systems, data analysis tools, and, in some cases, certifications like AIC (Associate in Claims) are highly valued. Strong communication, problem-solving, and organizational skills help foster an effective team environment and ensure high service standards. These skills and qualities are crucial to efficiently managing claims operations, minimizing risk, and ensuring regulatory compliance.

What are some common challenges faced by claims unit managers, and how can they effectively address them?

Claims Unit Managers often encounter challenges such as balancing workloads across their teams, ensuring compliance with ever-changing regulations, and maintaining high levels of customer satisfaction. To address these, it's important to implement efficient workflow systems, provide ongoing training for staff on regulatory updates, and foster a collaborative team environment. Regular communication with both team members and upper management is also key to identifying bottlenecks early and implementing solutions proactively.

What is the difference between Claims Unit Manager vs Claims Adjuster?

AspectClaims Unit ManagerClaims Adjuster
CredentialsRelevant certifications (e.g., CPCU, ARM), leadership experienceLicenses as required by state, insurance adjuster certifications
Work EnvironmentSupervisory role overseeing teams, administrative tasksField or office-based, evaluating claims and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentManagement, leadership, team oversightClaims evaluation, settlement, investigation

The Claims Unit Manager typically oversees a team of claims adjusters, focusing on management, strategy, and administrative duties. In contrast, a Claims Adjuster directly investigates and settles claims. Both roles require insurance knowledge and certifications, but the managerial position emphasizes leadership and team coordination, while the adjuster role centers on claim assessment and resolution.

What job categories do people searching Claims Unit Manager jobs in Decatur, GA look for?

The top searched job categories for Claims Unit Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Claims Unit Manager jobs?

Cities near Decatur, GA with the most Claims Unit Manager job openings:

Claims Unit Manager jobs near you

Senior Claims Examiner, Programs

Markel International

Alpharetta, GA • Hybrid

$78K - $107K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will be responsible for the resolution of moderate to high complexity and moderate to high exposure claims which can be subject to disputes that must be resolved in mediation or litigation. The primary purpose of this job is to handle claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all internal and external stakeholders. The position will have increased responsibility for decision making within their authority and work with minimal oversight and will provide training and be a technical referral point for other team members.

Responsibilities:

  • Investigate, negotiate and settle complex primary and excess policy casualty claims including negligence, premise liability, commercial automobile, construction bodily injury, construction defect, product liability, and sexual assault.
  • Investigate and analyze coverage under primary and excess casualty insurance policies; make coverage determinations; draft routine coverage correspondence; effectively communicate coverage positions to policyholders and other stakeholders; manage claims involving coverage litigation.
  • Manage litigation filed nationwide against insureds; appoint, direct and manage defense counsel; proactively work toward expeditious and economical resolution of claims; assist internal business partners, including claims vendor management, disbursement and legal collections teams with defense counsel, bill payment and collection issues.
  • Communicate with underwriting as needed to manage claims and to alert of any significant developments.
  • Promptly communicate with management on adverse case developments and provide information on pertinent issues affecting professional liability product lines.
  • Proven ability to work in a collaborative team environment.
  • Analyze and convey summations of complex issues; recognize alternative approaches and develop action plans, both orally and in written form.
  • Maintain and adhere to internal guidelines and procedures.
  • Ensure proper adherence to internal reporting requirements.
  • Contribute and assist in the implementation of a wide range of initiatives, discussion and action plans brought forth by management.
  • Participate in agent related functions and meetings as required.
  • Actively participate in the ongoing training and development of the claims examiners.

Requirements:

  • Minimum 6+ years of casualty claims or litigation experience required.
  • Experience managing, overseeing, and partnering with third-party administrators, managing general agents, and/or managing general underwriters is a plus.
  • College degree required and professional designations preferred.
  • Excellent written and oral communication skills.
  • Sound comprehension of insurance coverage posed by casualty liability and excess liability policies.
  • Ability to analyze and convey summations of complex issues both verbally and in writing; recognize alternative approaches and develop action plans.
  • Experience in determining contractual obligations, insurance coverage analyses, and investigations. Insurance coverage litigation experience a plus.
  • Ability to manage complex litigation, set loss and expense reserves and evaluate settlement values.
  • Work collaboratively and as team player willing to assist within the Unit and Casualty Division as needed.
  • Ability to proactively and independently manage a caseload.
  • Travel required as necessary (approximately 10-20%).

#LI-Hybrid

#LI-SY

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average salary range for the Senior Claims Examiner is $78,000 - $107,250 with 15% incentive.

Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

  • We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

  • All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

  • We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

  • All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

  • All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to therarecruiting@markel.com.

No agencies please.

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