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Claims Unit Manager Jobs in Ohio (NOW HIRING)

Bechtel

Deputy Contracts Manager

New Albany, OH · On-site

$111K/yr

Headquartered in Reston, Virginia, the M&T global business unit also includes colleagues working in ... Strong understanding of contract terms and conditions, risk allocation, claims management, change ...

Bechtel

Deputy Contracts Manager

New Albany, OH · On-site

$112K/yr

Headquartered in Reston, Virginia, the M&T global business unit also includes colleagues working in ... Strong understanding of contract terms and conditions, risk allocation, claims management, change ...

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Claims Unit Manager information

What is a claims unit manager?

Claims Unit Managers are professionals who oversee a team of claims adjusters or examiners within an insurance company. They are responsible for managing daily operations, ensuring claims are processed accurately and efficiently, and maintaining compliance with company policies and legal regulations. Claims Unit Managers also handle escalated or complex cases, provide training and mentorship to staff, and monitor performance metrics to improve service quality. Their role is essential in ensuring fair and timely settlements for policyholders while minimizing risk for the company.

What are the key skills and qualifications needed to thrive as a claims unit manager?

To thrive as a Claims Unit Manager, you need expertise in claims processing, insurance regulations, team leadership, and typically a bachelor's degree in business, finance, or a related field. Familiarity with claims management systems, data analysis tools, and, in some cases, certifications like AIC (Associate in Claims) are highly valued. Strong communication, problem-solving, and organizational skills help foster an effective team environment and ensure high service standards. These skills and qualities are crucial to efficiently managing claims operations, minimizing risk, and ensuring regulatory compliance.

What are some common challenges faced by claims unit managers, and how can they effectively address them?

Claims Unit Managers often encounter challenges such as balancing workloads across their teams, ensuring compliance with ever-changing regulations, and maintaining high levels of customer satisfaction. To address these, it's important to implement efficient workflow systems, provide ongoing training for staff on regulatory updates, and foster a collaborative team environment. Regular communication with both team members and upper management is also key to identifying bottlenecks early and implementing solutions proactively.

What is the difference between Claims Unit Manager vs Claims Adjuster?

AspectClaims Unit ManagerClaims Adjuster
CredentialsRelevant certifications (e.g., CPCU, ARM), leadership experienceLicenses as required by state, insurance adjuster certifications
Work EnvironmentSupervisory role overseeing teams, administrative tasksField or office-based, evaluating claims and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentManagement, leadership, team oversightClaims evaluation, settlement, investigation

The Claims Unit Manager typically oversees a team of claims adjusters, focusing on management, strategy, and administrative duties. In contrast, a Claims Adjuster directly investigates and settles claims. Both roles require insurance knowledge and certifications, but the managerial position emphasizes leadership and team coordination, while the adjuster role centers on claim assessment and resolution.

What are popular job titles related to Claims Unit Manager jobs in Ohio?

For Claims Unit Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Claims Unit Manager jobs in Ohio look for?

The top searched job categories for Claims Unit Manager jobs in Ohio are:

What cities in Ohio are hiring for Claims Unit Manager jobs?

Cities in Ohio with the most Claims Unit Manager job openings:

Claims Unit Manager jobs near you
Infographic showing various Claims Unit Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Liability Senior Claim Representative/Claims Specialist

Cincinnati, OH • Hybrid

Great American Insurance Group
Insurance Services • 5 - 10K employees

8.8

Company rating: 8.8 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

55th of 311 rated insurance

Great coworkers

People enjoy working here

Good employer

Learn more about Great American Insurance Groupexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Great American's Embedded Solutions group is a newly established team focused on launching innovative insurance products such as Single-Family Renters and Multi-Family Renters programs.

The Embedded Solutions Group is hiring a Senior Claim Representative! Great American's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be onsite four days a week, with the flexibility to work one day remotely. Core inoffice days are Tuesday-Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

  • Own liability claims from first notice of loss through resolution.
  • Manage a high-volume inventory of contents claims while delivering an exceptional and seamless customer experience.
  • Plans and conducts claim investigations to confirm coverage and to determine liability, compensability and damages.
  • Maintain regular communication with claimants, vendors, and other parties throughout the life of the claim.
  • Review and analyze estimates, receipts, photographs, and supporting documentation to evaluate claimed damages.
  • Determines and negotiates appropriate claim settlements/reserves within prescribed authority.
  • Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
  • Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
  • Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
  • Performs other duties as assigned.

Job Requirements

Education

  • Bachelor's Degree in Business Administration, Risk Management & Insurance, Finance, or a related field; or equivalent professional experience.

Experience

  • Generally, a minimum of 5 years of experience in property and casualty claims handling
  • Previous experience handling claims and working in a fast-paced environment.

Qualifications

  • Works within significant limits and authority on assignments of higher technical complexity and coordination.
  • Demonstrates strong analytical, negotiation, and problem-solving skills.
  • Demonstrates knowledge of insurance policies, coverage, and claims handling procedures
  • Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims.
  • Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations.
  • Proven ability to handle confidential information with discretion.

Business Unit:

Embedded Solutions

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.

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