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Insurance Claims Manager Jobs in Ohio (NOW HIRING)

Rumpke

Risk and Claims Manager

Cincinnati, OH · On-site

Substantial experience with insurance principles, practices, and terminology of loss reduction and ... management, claims adjusting, reserving, and subrogation * Bachelor's degree in Business ...

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Insurance Claims Manager information

See Ohio salary details

$33.3K

$83.5K

$132.1K

How much do insurance claims manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for insurance claims manager in Ohio is $83,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $99,800.00 per year, depending on experience, location, and employer.

What is the difference between Insurance Claims Manager vs Insurance Adjuster?

AspectInsurance Claims ManagerInsurance Adjuster
CredentialsTypically requires a bachelor’s degree; certifications like CPCU or AIC are commonHigh school diploma or bachelor’s; certifications like AIC or state licensing often needed
Work EnvironmentOffice-based, managing teams and claims processesField or office-based, investigating claims and assessing damages
Employer & IndustryInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Primary FocusOverseeing claims processes, managing staff, ensuring policy complianceEvaluating damages, determining claim validity, negotiating settlements

While both roles are integral to the insurance claims process, the Insurance Claims Manager oversees the entire claims operation and manages staff, whereas the Insurance Adjuster focuses on investigating individual claims and assessing damages. The roles often work together but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an insurance claims manager?

To thrive as an Insurance Claims Manager, you need a solid understanding of insurance policies, claims processes, and risk assessment, typically supported by a bachelor's degree in finance, business, or a related field. Familiarity with claims management software (such as Guidewire or ClaimCenter) and certifications like Associate in Claims (AIC) are commonly required. Excellent leadership, negotiation, and problem-solving skills set top performers apart in this role. These abilities are crucial for efficiently managing claims teams, reducing fraud, and ensuring timely, fair settlements for clients.

What does an insurance claims manager do?

An Insurance Claims Manager oversees the processing of insurance claims to ensure they are handled efficiently, fairly, and in compliance with company and legal standards. They manage a team of claims adjusters and analysts, review complex or disputed claims, and develop strategies to improve claims procedures. Their role also involves liaising with policyholders, third parties, and legal professionals to resolve issues and minimize fraud or errors. Effective Claims Managers balance customer service with cost control to protect both the insurer and the policyholder.

What are some common challenges faced by insurance claims managers, and how can they be addressed?

Insurance Claims Managers often encounter challenges such as managing complex claims, addressing customer dissatisfaction, and staying up-to-date with regulatory changes. To overcome these, successful managers prioritize clear communication, maintain strong organizational systems, and foster collaboration between adjusters, underwriters, and legal teams. Proactively investing in ongoing training and leveraging technology for claims processing also helps streamline workflows and improve customer experiences.
What are the most commonly searched types of Insurance Claims jobs in Ohio? The most popular types of Insurance Claims jobs in Ohio are:
What are popular job titles related to Insurance Claims Manager jobs in Ohio? For Insurance Claims Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Insurance Claims Manager jobs in Ohio look for? The top searched job categories for Insurance Claims Manager jobs in Ohio are:
What cities in Ohio are hiring for Insurance Claims Manager jobs? Cities in Ohio with the most Insurance Claims Manager job openings:
Insurance Claims Manager jobs near you
Infographic showing various Insurance Claims Manager job openings in Ohio as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 94% In-person, 4% Hybrid, and 2% Remote job distribution, with an average salary of $83,529 per year, or $40.2 per hour.

P&C Insurance Claims Specialist

Kesner Insurance Agency, Inc

Lima, OH • On-site

$18 - $20/hr

Full-time

Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The Property & Casualty Insurance Claims Specialist provides timely, effective support to clients and third parties throughout the claims reporting and settlement process. This role also serves as a liaison between the agency and insurance carriers and supports internal staff with claim-related service needs.


Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Disability Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan


Responsibilities

Claims Intake and Client Service

Report loss information to the appropriate insurance company on the same day it is received.

Provide prompt, courteous same-day service to all clients, and advise insureds and claimants on the process required for loss settlement.

Respond to customer inquiries about claim status within 24 hours.

Coordinate activities between clients and claims adjusters as needed.

Extend courtesy and assistance to third parties reporting claims or providing claim information.

Claim Monitoring and Communication

Follow up with insurance companies to support the timely and accurate settlement of losses.

Follow up with carriers regularly regarding reserves and closing amounts.

Notify producers and/or management of severe losses or reserves over $20,000, and provide quarterly updates for clients with severe and/or frequent losses.

Notify CSRs and/or producers of the destruction or loss of an insured risk.

Respond to carrier claims personnel promptly and professionally, providing any requested action or information within 24 hours.

Documentation and Reporting

Authorize claim payments within agency authority.

Prepare regular claim reports for management.

Oversee maintenance of loss history, including recording payments and claim closures.

Prepare workers compensation and automobile claim kits or claim forms when required.

Document all material conversations with insureds and/or carriers regarding exposures and coverages.

Compliance and Additional Support

Follow all systems, procedures, and insurance company regulations.

Maintain knowledge of claims reporting processes and develop relationships with claims managers and supervisors for all represented carriers.

Immediately forward summonses, lawsuits, and other legal notices to the appropriate company personnel.

Perform other duties as assigned by management.


Requirements

The ideal candidate will bring the following qualifications and skills:

Self-starter with strong verbal and written communication skills

Ability to thrive in a fast-paced, multitasking environment

Solid understanding of insurance coverages and claims procedures

Proficiency with computers, calculators, agency automation systems, and various software programs

All licenses required by the Ohio Department of Insurance is not necessary but will be required to obtain after hired