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Claims Associate Jobs in Springfield, MA (NOW HIRING)

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VT Litigation Associate Attorney

East Hartford, CT · Remote

$75K - $85K/yr

Suffolk County plaintiff creditor's rights law firm is seeking a litigation associate based in ... claims. · Develop and implement litigation strategy, review and approve pleadings, discovery ...

Sam's Club

Café Associate

Hartford, CT · On-site

$20 - $28/hr

Our prepared meal and rotisserie chicken associates prepare fresh food items daily for our members ... claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink ...

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All JobsClaims Associate JobsClaims Associate Jobs in Springfield, MA

Claims Associate information

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How much do claims associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for claims associate in Springfield, MA is $20.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $22.98 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

Is being a claims associate hard?

Claims associates handle insurance claims processing, which requires attention to detail, strong communication skills, and knowledge of insurance policies. The job can be challenging due to the need for accuracy, meeting deadlines, and managing complex cases, but it is generally manageable with proper training and experience.

What is a claims associate in claims?

A claims associate is a professional who reviews, processes, and manages insurance claims to determine coverage and settlement amounts. They often work with claim documentation, use claims management software, and ensure compliance with company policies and industry regulations.
More about Claims Associate jobs

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The most popular types of Claims jobs in Springfield, MA are:

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Claims Associate jobs near you

General Liability Associate Attorney

Lewis Brisbois

Hartford, CT • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago

Job description

The Hartford, CT office of Lewis Brisbois, a full-service AmLaw 100 firm, is actively seeking an attorney to join its General Liability Practice.

The ideal candidate will have strong research and writing skills and at least two (2) to seven (7) years of experience in all phases of insurance defense litigation, employment law and products liability experience, including case management, motion practice, and discovery, as well as handling hearings, depositions, arbitrations, and trials. Admission to the Connecticut Bar is required.

Lewis Brisbois' General Liability Practice is comprised of over 600 attorneys nationwide who have successfully represented defendants in significant exposure cases in numerous general liability areas. The group has provided a defense for a myriad of property and personal injury claims, for both businesses and individuals who may be insured or self-insured. While the attorneys within the firm are equipped to handle a wide variety of matters, we excel in the litigation and trial of catastrophic injury, wrongful death, and complex litigation cases. The General Liability Practice partners and senior associates are seasoned and well-respected trial attorneys who have broad trial experience. Our attorneys have been cited by the National Law Journal for obtaining one of the "Top Ten Defense Verdicts of the Year," and have received other prominent recognition.

We offer competitive compensation and in addition, Lewis Brisbois offers a range of benefits including medical, dental, vision, life insurance, and 401k with employer match. 


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