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Claims Associate Jobs in Springfield, MA (NOW HIRING)

EPL Specialty Claims Associate

Hartford, CT · On-site

$18 - $24.25/hr

Employment Practices Liability - Specialty Claim Associate - Remote Opportunity We are seeking a highly motivated and experienced Specialty Claim Associate to join our Specialty Liability Claims team.

EPL Specialty Claims Associate

Hartford, CT · On-site

$18 - $24.25/hr

Employment Practices Liability - Specialty Claim Associate - Remote Opportunity We are seeking a highly motivated and experienced Specialty Claim Associate to join our Specialty Liability Claims team.

EPL Specialty Claims Associate

Hartford, CT · On-site +1

$18 - $24.25/hr

Employment Practices Liability - Specialty Claim Associate - Remote Opportunity We are seeking a highly motivated and experienced Specialty Claim Associate to join our Specialty Liability Claims team.

The Claims Processor is responsible for accurate and timely processing of claims which includes ... Associates Degree preferred What We Offer: We're proud to offer a competitive salary, PTO & paid ...

Claims Processor - Flex Benefits

Agawam, MA · On-site +1

$43K - $50K/yr

The Claims Processor is responsible for accurate and timely processing of claims which includes ... Associates Degree preferred What We Offer: We're proud to offer a competitive salary, PTO & paid ...

Claims Processor - Flex Benefits

Agawam, MA · On-site +1

$43K - $50K/yr

The Claims Processor is responsible for accurate and timely processing of claims which includes ... Associates Degree preferred What We Offer: We're proud to offer a competitive salary, PTO & paid ...

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Claims Associate information

See Springfield, MA salary details

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How much do claims associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for claims associate in Springfield, MA is $20.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $22.98 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

What are the most commonly searched types of Claims jobs in Springfield, MA?

The most popular types of Claims jobs in Springfield, MA are:

What are popular job titles related to Claims Associate jobs in Springfield, MA?

For Claims Associate jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Claims Associate jobs in Springfield, MA look for?

The top searched job categories for Claims Associate jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Claims Associate jobs?

Cities near Springfield, MA with the most Claims Associate job openings:

$18 - $24.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Job description

EPL Specialty Claims Associate

Location:

Hartford, CT, US

Job Type: Full-Time

Work Mode: Remote

Job Level: Professional

Job ID: 13819

Company: HSB

Employment Type: Regular

Area of Expertise: Claims & Underwriting

Description:

Founded in 1866, The Hartford Steam Boiler Inspection and Insurance Company (HSB) has been a pioneer in industrial safety and loss prevention for over 150 years. Our organization is driven by a passion for technical excellence, innovation, and a commitment to making a lasting difference.

Employment Practices Liability - Specialty Claim Associate - Remote Opportunity

We are seeking a highly motivated and experienced Specialty Claim Associate to join our Specialty Liability Claims team. In this remote role, you will tackle challenging Employment Practices Liability (EPL) claims, applying your expertise to address the evolving needs of the workplace. Members of our team deal with issues at the intersection of social and legal landscapes. Through collaborative efforts with external legal experts and our policyholders, you will play a key part in resolving sensitive claims, including those involving workplace disputes, discrimination, and harassment allegations. Other products supported including Miscellaneous Professional Liability, Contractor's Errors & Omissions and Cyber Liability.

Education and Experience

  • College degree is required. Law degree is preferred.

  • At least 2+ years of Employment Practices Liability claims and litigated claims management.

  • Experience managing panel counsel, litigation guidelines, reviewing law firm billing.

  • Experience with other claims-made professional/management liability lines such as Miscellaneous Professional Liability, Contractor's E&O, D&O, Cyber Liability, preferred.

Knowledge and Skills

  • Strong working knowledge of Employment Practices Liability exposures and employment law concepts

  • Complete accurate and timely coverage assessments and letters, liability and damage investigations, and evaluations of complex Employment Practices Liability insurance policies.

  • Establish, document and execute appropriate strategies to bring early and cost-effective resolution to assigned claims.

  • Build and maintain productive relationships with internal and external customers, clients, underwriters & agents.

  • Consistently demonstrate sound claim handling practices by achieving compliance in areas including investigation, coverage, loss assessment, and case management

  • Strong interpersonal skills with the ability to interact and build relationships with all levels of internal and external contacts.

  • An aptitude for evaluating, analyzing, and interpreting technical information; sound critical thinking and decision making skills.

  • Excellent written and verbal communication skills, with the ability to explain complex issues clearly and professionally

  • Flexibility and willingness to work in a fast paced, rapidly changing environment; excellent organization and time management skills.

The base salary range anticipated for this position is $80,000 - $115,000, plus opportunity for company bonus based upon a percentage of eligible pay. In addition, the company makes available a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO).

The salary estimate is adjusted to reflect the varying market conditions across different locations. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range.

We are proud to offer employees, their domestic partners, and their children a wide range of insurance benefits, including:

  • Two options for your health insurance plan (PPO or High Deductible).

  • Prescription drug coverage (included in your health insurance plan).

  • Vision and dental insurance plans.

  • Additional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&D coverage that is equal to 1x annual salary.

  • Short and Long Term Disability coverage.

  • Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children).

  • Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity).

In addition to the above insurance offerings, our employees also enjoy:

  • A robust 401k plan with up to a 5% employer match

  • A retirement savings plan that is 100% company funded.

  • Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries.

  • Eligibility to receive a yearly bonus as a Munich Re employee.

  • A variety of health and wellness programs provided at no cost.

  • Paid time off for eligible family care needs.

  • Tuition assistance and educational achievement bonuses.

  • A corporate matching gifts program that further enhances your charitable donation.

  • Paid time off to volunteer in your community.

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Nearest Major Market: Hartford