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Claims Assistant Jobs in Springfield, MA (NOW HIRING)

IFG Companies

Claim Assistant

Hartford, CT · On-site

$50K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role of a CA is to assist in the claims process, which can include tasks such as data entry, document management, and customer service. This individual is responsible for providing support to and ...

Cna

General Liability Claims Consultant

Glastonbury, CT · Hybrid

$72K - $141K/yr

At CNA, we strive to create a culture in which people know they matter and are part of something ... Manages highly complex investigations of claims, including coverage issues, liability ...

Cna

General Liability Claims Specialist

Glastonbury, CT · Hybrid

At CNA, we strive to create a culture in which people know they matter and are part of something ... Responsibilities include investigating and resolving claims according to company protocols, quality ...

Cna

Claims Consultant, Life Sciences

Glastonbury, CT

At CNA, we strive to create a culture in which people know they matter and are part of something ... Manages an inventory of highly complex commercial claims with large exposures that require a high ...

Cna

AVP, Claims Client Services

Glastonbury, CT · On-site

At CNA, we strive to create a culture in which people know they matter and are part of something ... claims experience across enterprise product lines and business segments. Leads a national team of ...

Robert Half

Medical Claims Representative

Easthampton, MA · On-site

$15.84 - $18.34/hr

Ensure compliance with company policies and healthcare billing regulations * Assist with appeals and documentation requests as needed * Previous experience in medical claims, medical billing, or ...

New

Chubb

ESIS Claims Representative, WC

Simsbury, CT · On-site

Prepare and submit unusual or potentially undesirable exposures to the Team Leader. * Assist the Team Leader in developing improved methods for handling claims. * Settle claims promptly and fairly.

Chubb

ESIS Claims Representative, WC

Simsbury, CT

Prepare and submit unusual or potentially undesirable exposures to the Team Leader. * Assist the Team Leader in developing improved methods for handling claims. * Settle claims promptly and fairly.

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Claims Assistant information

See Springfield, MA salary details

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How much do claims assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for claims assistant in Springfield, MA is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $22.74 per hour, depending on experience, location, and employer.

What are the duties of a claims assistant?

A claims assistant works under the supervision of more senior claims examiners to ensure a claims adjuster and the claimants have followed the proper guidelines for filing claims. You also help adjusters deal with complex cases such as after a natural disaster hits and there are a significant number of claims coming in. As an assistant, you perform a number of administrative and clerical tasks which free examiners up to do other work. These duties include data entry, checking payment paperwork, confirming a claimant’s wage statement, and drafting report and billing paperwork.

What are the key skills and qualifications needed to thrive as a claims assistant, and why are they important?

To thrive as a Claims Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, data entry systems, and office productivity tools like Microsoft Office is important. Excellent communication, customer service, and problem-solving skills help you interact effectively with clients and team members. These abilities ensure efficient claims processing, accurate documentation, and a positive customer experience.

How does a claims assistant typically interact with other departments during the claims process?

As a Claims Assistant, you will regularly collaborate with various teams such as adjusters, underwriters, and customer service representatives to ensure that claims are processed accurately and efficiently. Your role often involves gathering necessary documentation, clarifying claim details, and updating records, which requires clear communication and attention to detail. Effective teamwork and the ability to coordinate with different departments are essential, as you may need to follow up on missing information or escalate complex cases to senior staff. This collaborative environment helps ensure that claimants receive timely resolutions and supports the overall workflow of the claims department.

What is the difference between Claims Assistant vs Claims Processor?

AspectClaims AssistantClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in insurance or customer serviceHigh school diploma; certifications in insurance claims processing are a plus
Work EnvironmentOffice setting, interacting with clients and insurance agentsOffice or remote, focusing on reviewing and processing claims
Employer & Industry UsageInsurance companies, third-party administrators, and brokersInsurance companies, claims departments, and third-party administrators
Common Search & Comparison IntentUnderstanding entry-level claims roles and responsibilitiesClarifying the specific duties and qualifications of claims processing roles

Claims Assistants typically handle customer inquiries, gather documentation, and support claims processing, while Claims Processors focus on reviewing, evaluating, and approving claims. Both roles often require similar credentials and work in insurance settings, but their responsibilities differ in scope and focus.

What is the role of a claims assistant?

A claims assistant supports insurance claims processing by reviewing claim forms, gathering necessary documentation, and communicating with clients and adjusters. They help ensure claims are handled accurately and efficiently, often using claims management software. Attention to detail and good communication skills are essential for this role.
More about Claims Assistant jobs

What are the most commonly searched types of Claims jobs in Springfield, MA?

The most popular types of Claims jobs in Springfield, MA are:

What are popular job titles related to Claims Assistant jobs in Springfield, MA?

For Claims Assistant jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Claims Assistant jobs in Springfield, MA look for?

The top searched job categories for Claims Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Claims Assistant jobs?

Cities near Springfield, MA with the most Claims Assistant job openings:

Claims Assistant jobs near you
Infographic showing various Claims Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,630 per year, or $21 per hour.

Claim Assistant

IFG Companies

Hartford, CT • On-site

$50K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Draft

POSITION SUMMARY

The Claim Assistant ("CA") plays an important role in ensuring claims are handled in a timely and efficient manner, and policyholders are treated fairly and appropriately. The role of a CA is to assist in the claims process, which can include tasks such as data entry, document management, and customer service. This individual is responsible for providing support to and for claims department team members and managers. The CA may also be responsible for answering customer inquiries, maintaining records and databases, and providing updates on the status of claims.

POSITION RESPONSIBILITIES INCLUDING

  • Receiving and processing electronic letters.
  • Reviewing and handling of incoming and outgoing mail by identifying claim number and adjuster, routing and logging mail via internal claims system.
  • Answering phone calls and responding to routine inquiries, including handling retail agent, wholesale broker, policyholder or claimant calls on pending matters and providing updates and assistance as needed.
  • Maintaining the claims system vendors; including vendor payments, obtaining W-9 forms, data entry of claim information within established production and quality standards.
  • Assisting with requesting policies and underwriting files.
  • Communicating with underwriting regarding claim status, as needed.
  • Requesting files from archives (3rd party off site vendor) as needed.
  • Training in the new loss set up process by Claim Associate.
  • Assisting with gathering information and maintaining spreadsheets for special projects.
  • Providing backup and supporting other claim administrative staff and claim associates.
  • Other duties, as required.

KNOWLEDGE, SKILLS AND ABILITIES

  • Excellent customer service skills.
  • Exhibit analytical skills.
  • Proficiency with Microsoft Excel, Word, and ability to learn internal claim system.
  • The ability to multitask, be accurate, and be detail oriented.
  • The ability to prioritize tasks, manage work, and work well under pressure while meeting deadlines.
  • The ability to work well independently and with other team members.
  • Excellent verbal and written communication skills.

EDUCATION, EXPERIENCE AND CERTIFICATIONS

  • Required: A bachelor's degree from an accredited U.S. college/university, with a major or coursework in insurance or related fields.
  • Required: Experience with office setting supporting a team administratively.
  • Preferred: U.S. Casualty insurance industry experience.
  • A plus: Bilingual in English and Spanish.

PHYSICAL DEMANDS

  • Position is hybrid and requires the ability and the willingness to work in an IFG Companies office at least three (3) days per week if residing within a one-hour commuting distance.
  • Physical demands are considered those of a climate-controlled office environment with minimal physical exertion.
  • Position requires prolonged sitting, extensive utilization of computers and interactions with others in person and via phone.
  • Position requires the ability and the willingness to travel when required to meet business needs.

SALARY AND BENEFITS

The salary range for this position is $50,000 to $52,000. Additionally, the position may be eligible to earn incentive compensation.

IFG Companies offers competitive compensation and benefits, currently including medical, dental, vision, 401(k), flexible spending, short-term and long-term disability insurance, life insurance, paid parental leave, vacation and other paid time off.

WHY IFG COMPANIES

Founded in 1985, IFG Companies is one of the oldest privately held insurance groups in the United States. It combines a specialty-carrier focus with long-term stability and thinking, while promoting a culture of underwriting rigor, collaboration, strategic thinking, superior technology and strong producer partnerships.

EQUAL OPPORTUNITY

IFG Companies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other protected characteristic under applicable law.




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