Prepare and submit unusual or potentially undesirable exposures to the Team Leader. * Assist the Team Leader in developing improved methods for handling claims. * Settle claims promptly and fairly.
Prepare and submit unusual or potentially undesirable exposures to the Team Leader. * Assist the Team Leader in developing improved methods for handling claims. * Settle claims promptly and fairly.
Prepare and submit unusual or potentially undesirable exposures to the Team Leader. * Assist the Team Leader in developing improved methods for handling claims. * Settle claims promptly and fairly.
Prepare and submit unusual or potentially undesirable exposures to the Team Leader. * Assist the Team Leader in developing improved methods for handling claims. * Settle claims promptly and fairly.
May assist Team Leader and company attorneys in preparing cases for trial by arranging for attendance of witnesses and taking statements. Continues efforts to settle claims before trial. * Refers ...
May assist Team Leader and company attorneys in preparing cases for trial by arranging for attendance of witnesses and taking statements. Continues efforts to settle claims before trial. * Refers ...
ESIS Claims Specialist, AGL
Simsbury, CT · On-site
May assist Team Leader and company attorneys in preparing cases for trial by arranging for attendance of witnesses and taking statements. Continues efforts to settle claims before trial. * Refers ...
ESIS Claims Specialist, AGL
Simsbury, CT · On-site
May assist Team Leader and company attorneys in preparing cases for trial by arranging for attendance of witnesses and taking statements. Continues efforts to settle claims before trial. * Refers ...
ESIS Claims Specialist, AGL
Simsbury, CT · On-site
May assist Team Leader and company attorneys in preparing cases for trial by arranging for attendance of witnesses and taking statements. Continues efforts to settle claims before trial. * Refers ...
ESIS Claims Specialist, AGL
Simsbury, CT · On-site
May assist Team Leader and company attorneys in preparing cases for trial by arranging for attendance of witnesses and taking statements. Continues efforts to settle claims before trial. * Refers ...
Manager Claims - CH07AE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to ...
Manager Claims - CH07AE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to ...
Claims Manager - Complex Claims Unit
Hartford, CT · On-site +1
Manager Claims - CH07AE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to ...
Claims Manager - Complex Claims Unit
Hartford, CT · On-site +1
Manager Claims - CH07AE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to ...
Claims Representative - CH09CN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity ...
Claims Representative - CH09CN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity ...
Associate, Claims Representative - Complex Claims Unit
Hartford, CT · On-site
$56K - $84K/yr
Claims Representative - CH09CN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity ...
Associate, Claims Representative - Complex Claims Unit
Hartford, CT · On-site
$56K - $84K/yr
Claims Representative - CH09CN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity ...
At CNA, we strive to create a culture in which people know they matter and are part of something ... Leads a team of Claims Consultants and Consulting Directors that are responsible for the handling ...
At CNA, we strive to create a culture in which people know they matter and are part of something ... Leads a team of Claims Consultants and Consulting Directors that are responsible for the handling ...
Under the direction of the Claims Team Leader investigates and settles claims promptly, equitably and within established best practices guidelines. Major Duties & Responsibilities: Duties include but ...
Under the direction of the Claims Team Leader investigates and settles claims promptly, equitably and within established best practices guidelines. Major Duties & Responsibilities: Duties include but ...
Sr. Complex Claims Specialist
Hartford, CT · Hybrid
$145K - $175K/yr
Maintains all required state adjustor licenses * Assist CAM's and others with TPA management and ... claims staff Experience & Required Skills * Trucking,construction, emergency service/medical ...
Sr. Complex Claims Specialist
Hartford, CT · Hybrid
$145K - $175K/yr
Maintains all required state adjustor licenses * Assist CAM's and others with TPA management and ... claims staff Experience & Required Skills * Trucking,construction, emergency service/medical ...
Sr. Complex Claims Specialist
Hartford, CT · Hybrid
$145K - $175K/yr
Maintains all required state adjustor licenses * Assist CAM's and others with TPA management and ... claims staff Experience & Required Skills * Trucking,construction, emergency service/medical ...
Sr. Complex Claims Specialist
Hartford, CT · Hybrid
$145K - $175K/yr
Maintains all required state adjustor licenses * Assist CAM's and others with TPA management and ... claims staff Experience & Required Skills * Trucking,construction, emergency service/medical ...
As a member of our Claims management team supervise claims staff to ensure appropriate claim outcomes through consistent execution of best claims practice. In this role utilize your prior claims and ...
As a member of our Claims management team supervise claims staff to ensure appropriate claim outcomes through consistent execution of best claims practice. In this role utilize your prior claims and ...
A dynamic organization supplying quality claims outsource solutions to insurance carriers, countrywide is seeking multi-line adjusters in your area. There are many competing vendors in our ...
A dynamic organization supplying quality claims outsource solutions to insurance carriers, countrywide is seeking multi-line adjusters in your area. There are many competing vendors in our ...
Claims Examiner, General Liability
Hartford, CT · On-site
$79K - $124K/yr
In this role, the responsibilities include actively managing commercial claims for medium severity, general liability, as well as the associated excess and umbrella policies, in jurisdictions ...
Claims Examiner, General Liability
Hartford, CT · On-site
$79K - $124K/yr
In this role, the responsibilities include actively managing commercial claims for medium severity, general liability, as well as the associated excess and umbrella policies, in jurisdictions ...
Claims Examiner, General Liability
Hartford, CT · On-site
$79K - $124K/yr
In this role, the responsibilities include actively managing commercial claims for medium severity, general liability, as well as the associated excess and umbrella policies, in jurisdictions ...
Claims Examiner, General Liability
Hartford, CT · On-site
$79K - $124K/yr
In this role, the responsibilities include actively managing commercial claims for medium severity, general liability, as well as the associated excess and umbrella policies, in jurisdictions ...
Claims Examiner, General Liability
Hartford, CT · Hybrid
$79K - $124K/yr
Position Summary Arch Insurance Group Inc., AIGI, has an opening with the Claims Division on the Mid Corp Casualty Team as a Claims Examiner, Casualty. In this role, the responsibilities include ...
Claims Examiner, General Liability
Hartford, CT · Hybrid
$79K - $124K/yr
Position Summary Arch Insurance Group Inc., AIGI, has an opening with the Claims Division on the Mid Corp Casualty Team as a Claims Examiner, Casualty. In this role, the responsibilities include ...
Claims Examiner, General Liability
Hartford, CT · Hybrid
$79K - $124K/yr
Position Summary Arch Insurance Group Inc., AIGI, has an opening with the Claims Division on the Mid Corp Casualty Team as a Claims Examiner, Casualty. In this role, the responsibilities include ...
Claims Examiner, General Liability
Hartford, CT · Hybrid
$79K - $124K/yr
Position Summary Arch Insurance Group Inc., AIGI, has an opening with the Claims Division on the Mid Corp Casualty Team as a Claims Examiner, Casualty. In this role, the responsibilities include ...
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a ...
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a ...
Claims Assistant information
See Springfield, MA salary details
$13.89 - $15.20
4% of jobs
$15.20 - $16.51
6% of jobs
$16.51 - $17.81
14% of jobs
$17.90 is the 25th percentile. Wages below this are outliers.
$17.81 - $19.12
12% of jobs
The median wage is $20 / hr.
$19.12 - $20.43
21% of jobs
$20.43 - $21.73
14% of jobs
$22.24 is the 75th percentile. Wages above this are outliers.
$21.73 - $23.04
12% of jobs
$23.04 - $24.35
5% of jobs
$24.35 - $25.65
4% of jobs
$25.65 - $26.96
4% of jobs
$26.96 - $28.27
4% of jobs
$13
$20
$28
How much do claims assistant jobs pay per hour?
As of Aug 18, 2026, the average hourly pay for claims assistant in Springfield, MA is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $22.74 per hour, depending on experience, location, and employer.
What are the duties of a claims assistant?
A claims assistant works under the supervision of more senior claims examiners to ensure a claims adjuster and the claimants have followed the proper guidelines for filing claims. You also help adjusters deal with complex cases such as after a natural disaster hits and there are a significant number of claims coming in. As an assistant, you perform a number of administrative and clerical tasks which free examiners up to do other work. These duties include data entry, checking payment paperwork, confirming a claimant’s wage statement, and drafting report and billing paperwork.
What are the key skills and qualifications needed to thrive as a claims assistant, and why are they important?
To thrive as a Claims Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, data entry systems, and office productivity tools like Microsoft Office is important. Excellent communication, customer service, and problem-solving skills help you interact effectively with clients and team members. These abilities ensure efficient claims processing, accurate documentation, and a positive customer experience.
How does a claims assistant typically interact with other departments during the claims process?
As a Claims Assistant, you will regularly collaborate with various teams such as adjusters, underwriters, and customer service representatives to ensure that claims are processed accurately and efficiently. Your role often involves gathering necessary documentation, clarifying claim details, and updating records, which requires clear communication and attention to detail. Effective teamwork and the ability to coordinate with different departments are essential, as you may need to follow up on missing information or escalate complex cases to senior staff. This collaborative environment helps ensure that claimants receive timely resolutions and supports the overall workflow of the claims department.
What is the difference between Claims Assistant vs Claims Processor?
| Aspect | Claims Assistant | Claims Processor |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer certifications in insurance or customer service | High school diploma; certifications in insurance claims processing are a plus |
| Work Environment | Office setting, interacting with clients and insurance agents | Office or remote, focusing on reviewing and processing claims |
| Employer & Industry Usage | Insurance companies, third-party administrators, and brokers | Insurance companies, claims departments, and third-party administrators |
| Common Search & Comparison Intent | Understanding entry-level claims roles and responsibilities | Clarifying the specific duties and qualifications of claims processing roles |
Claims Assistants typically handle customer inquiries, gather documentation, and support claims processing, while Claims Processors focus on reviewing, evaluating, and approving claims. Both roles often require similar credentials and work in insurance settings, but their responsibilities differ in scope and focus.
What is the role of a claims assistant?
A claims assistant supports insurance claims processing by reviewing claim forms, gathering necessary documentation, and communicating with clients and adjusters. They help ensure claims are handled accurately and efficiently, often using claims management software. Attention to detail and good communication skills are essential for this role.
More about Claims Assistant jobs
What are the most commonly searched types of Claims jobs in Springfield, MA?
The most popular types of Claims jobs in Springfield, MA are:
What are popular job titles related to Claims Assistant jobs in Springfield, MA?
For Claims Assistant jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Claims Assistant jobs in Springfield, MA look for?
The top searched job categories for Claims Assistant jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Claims Assistant jobs?
Cities near Springfield, MA with the most Claims Assistant job openings:
Chubb rating
8.2
Based on 67 frontline employees who took The Breakroom Quiz
143rd of 309 rated insurance
Job description
ESIS is seeking an AGL Claims Representative to manage commercial auto and general liability property damage claims for client accounts. Reporting to the Claims Team Leader, this role is responsible for investigating and resolving bodily injury claims promptly, fairly, and in accordance with established best practice guidelines.
Duties include, but are not limited to:
- Work under limited supervision to receive assignments and review claim and policy information, providing background for investigations and determining policy obligations as appropriate for the line of business.
- Contact, interview, and obtain statements (recorded or in person) from insured individuals, claimants, witnesses, medical professionals, legal representatives, law enforcement, and other relevant parties to gather necessary claim information.
- Arrange for such appraisal of damaged property.
- Review and evaluate property damages.
- Assess facts obtained during investigations to determine the extent of liability and the company's obligation under the policy contract.
- Prepare reports on investigations, settlements, claim denials, and evaluations of involved parties.
- Set reserves within authority limits and recommend reserve changes to the Team Leader.
- Review the progress and status of claims with the Team Leader, discussing challenges and recommending solutions.
- Prepare and submit unusual or potentially undesirable exposures to the Team Leader.
- Assist the Team Leader in developing improved methods for handling claims.
- Settle claims promptly and fairly.
Qualifications
- Three or more years of claims handling experience, demonstrated through career progression within the company or a similar organization.
- Ability to work independently with minimal supervision from a Team Leader.
- Advanced technical knowledge of claims handling processes and terminology.
- Excellent negotiation skills.
- Strong communication and interpersonal skills for positive interactions with claimants, customers, insureds, brokers, attorneys, and other stakeholders regarding losses.
- In-depth knowledge of the company's products, services, coverages, and policy limits, as well as a thorough understanding of claims best practices.
- Comprehensive knowledge of applicable state and local laws relevant to the line of business managed.
- Outstanding customer service skills.
An applicable resident or designated home state adjuster's license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS's employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
About Chubb
Sourced by ZipRecruiter
Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.
Industry
Insurance services
Company size
10,000+ Employees
Headquarters location
Warren, NJ, US