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Claims Assistant Jobs in Springfield, MA (NOW HIRING)

Munich Re

EPL Specialty Claims Associate

Hartford, CT · On-site

$18 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience with other claims-made professional/management liability lines such as Miscellaneous Professional Liability, Contractor's E&O, D&O, Cyber Liability, preferred. Knowledge and Skills

Munich Re

EPL Specialty Claims Associate

Hartford, CT · On-site

$18 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience with other claims-made professional/management liability lines such as Miscellaneous Professional Liability, Contractor's E&O, D&O, Cyber Liability, preferred. Knowledge and Skills

Munich Re

EPL Specialty Claims Associate

Hartford, CT · On-site +1

$18 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience with other claims-made professional/management liability lines such as Miscellaneous Professional Liability, Contractor's E&O, D&O, Cyber Liability, preferred. Knowledge and Skills

The MH Group

Claims Compliance Analyst

East Longmeadow, MA · On-site

$60K - $70K/yr

... * Assist in market conduct exams by reviewing claim-related tasks. * Create and implement procedures for regulatory items impacting claims that require special handling. * Regularly partake in ...

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Claims Assistant information

See Springfield, MA salary details

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How much do claims assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for claims assistant in Springfield, MA is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $22.74 per hour, depending on experience, location, and employer.

What are the duties of a claims assistant?

A claims assistant works under the supervision of more senior claims examiners to ensure a claims adjuster and the claimants have followed the proper guidelines for filing claims. You also help adjusters deal with complex cases such as after a natural disaster hits and there are a significant number of claims coming in. As an assistant, you perform a number of administrative and clerical tasks which free examiners up to do other work. These duties include data entry, checking payment paperwork, confirming a claimant’s wage statement, and drafting report and billing paperwork.

What are the key skills and qualifications needed to thrive as a claims assistant, and why are they important?

To thrive as a Claims Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, data entry systems, and office productivity tools like Microsoft Office is important. Excellent communication, customer service, and problem-solving skills help you interact effectively with clients and team members. These abilities ensure efficient claims processing, accurate documentation, and a positive customer experience.

How does a claims assistant typically interact with other departments during the claims process?

As a Claims Assistant, you will regularly collaborate with various teams such as adjusters, underwriters, and customer service representatives to ensure that claims are processed accurately and efficiently. Your role often involves gathering necessary documentation, clarifying claim details, and updating records, which requires clear communication and attention to detail. Effective teamwork and the ability to coordinate with different departments are essential, as you may need to follow up on missing information or escalate complex cases to senior staff. This collaborative environment helps ensure that claimants receive timely resolutions and supports the overall workflow of the claims department.

What is the difference between Claims Assistant vs Claims Processor?

AspectClaims AssistantClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in insurance or customer serviceHigh school diploma; certifications in insurance claims processing are a plus
Work EnvironmentOffice setting, interacting with clients and insurance agentsOffice or remote, focusing on reviewing and processing claims
Employer & Industry UsageInsurance companies, third-party administrators, and brokersInsurance companies, claims departments, and third-party administrators
Common Search & Comparison IntentUnderstanding entry-level claims roles and responsibilitiesClarifying the specific duties and qualifications of claims processing roles

Claims Assistants typically handle customer inquiries, gather documentation, and support claims processing, while Claims Processors focus on reviewing, evaluating, and approving claims. Both roles often require similar credentials and work in insurance settings, but their responsibilities differ in scope and focus.

What is the role of a claims assistant?

A claims assistant supports insurance claims processing by reviewing claim forms, gathering necessary documentation, and communicating with clients and adjusters. They help ensure claims are handled accurately and efficiently, often using claims management software. Attention to detail and good communication skills are essential for this role.
More about Claims Assistant jobs

What are the most commonly searched types of Claims jobs in Springfield, MA?

The most popular types of Claims jobs in Springfield, MA are:

What are popular job titles related to Claims Assistant jobs in Springfield, MA?

For Claims Assistant jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Claims Assistant jobs in Springfield, MA look for?

The top searched job categories for Claims Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Claims Assistant jobs?

Cities near Springfield, MA with the most Claims Assistant job openings:

Claims Assistant jobs near you
Infographic showing various Claims Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,630 per year, or $21 per hour.

Workers Compensation Claims Supervisor - CT

Gallagher

East Hartford, CT • Remote

Full-time

Re-posted 7 days ago

Arthur J. Gallagher & Co. rating

7.6

Company rating: 7.6 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

211th of 309 rated insurance

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

  • Claims Background: Workers compensation lost time claims with two years of claims supervisory
  • Jurisdictions: CT
  • Licenses: CT
  • Location: This role is eligible for hybrid schedule

How you'll make an impact

Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.


Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices.


Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.


Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.


Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.


Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.


Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.


About You

REQUIRED QUALIFICATIONS:

  • High School Diploma
  • Minimum of 10 years related claims experience
  • Appropriately licensed and/or certified in all states in which claims are being handled
  • Knowledge of all team member related functions

DESIRED:

  • Bachelor's Degree
  • 5 years of supervisory experience

#LI-KQ1

#LI-Remote

#WorkersComp


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

REQUIRED QUALIFICATIONS:

  • High School Diploma
  • Minimum of 10 years related claims experience
  • Appropriately licensed and/or certified in all states in which claims are being handled
  • Knowledge of all team member related functions

DESIRED:

  • Bachelor's Degree
  • 5 years of supervisory experience

#LI-KQ1

#LI-Remote

#WorkersComp

Education:UNAVAILABLEEmployment Type: FULL_TIME

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