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Claims Associate Jobs in Worcester, MA (NOW HIRING)

OnDek Solutions

Associate Auto Adjuster

Worcester, MA · Hybrid

$23 - $24/hr

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer ...

OnDek Solutions

Associate Auto Adjuster

Worcester, MA · On-site

$24/hr

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer ...

OnDek Solutions

Associate Auto Adjuster

Worcester, MA · Hybrid

$23 - $24/hr

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer ...

OnDek Solutions

Associate Auto Adjuster

Worcester, MA · On-site

$24/hr

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer ...

OnDek Solutions

Associate Auto Adjuster

Worcester, MA · Hybrid

$23 - $24/hr

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer ...

OnDek Solutions

Associate Auto Adjuster

Worcester, MA · On-site

$24/hr

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer ...

OnDek Solutions

Associate Auto Adjuster

Worcester, MA · On-site

$24/hr

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer ...

OnDek Solutions

Associate Auto Adjuster

Worcester, MA · Hybrid

$23 - $24/hr

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer ...

OnDek Solutions

Associate Auto Adjuster

Worcester, MA · On-site

$24/hr

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer ...

OnDek Solutions

Associate Auto Adjuster

Worcester, MA · Hybrid

$23 - $24/hr

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer ...

CareScout

Associate Claims Clinical/Care Advocacy

Waltham, MA · On-site +1

$19.25 - $26.25/hr

  • Medical

  • Life

  • Retirement

  • PTO

POSITION TITLE Associate Claims Clinical/Care Advocate POSITION LOCATION This position is available to remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama ...

The Jonus Group

Claims Assistant

Worcester, MA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Claims Assistant-Hybrid Our client, a well-established and highly respected property and casualty ... Associate degree preferred or currently pursuing higher education * Previous customer service ...

Aoins

Claims Specialist - Bodily Injury

Westborough, MA

$75K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. This Bodily Injury Claims Specialist handles bodily injury and ...

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Claims Associate information

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How much do claims associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for claims associate in Worcester, MA is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $23.03 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.
More about Claims Associate jobs

What are the most commonly searched types of Claims jobs in Worcester, MA?

The most popular types of Claims jobs in Worcester, MA are:

What are popular job titles related to Claims Associate jobs in Worcester, MA?

For Claims Associate jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Claims Associate jobs in Worcester, MA look for?

The top searched job categories for Claims Associate jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Claims Associate jobs?

Cities near Worcester, MA with the most Claims Associate job openings:

Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,558 per year, or $20.9 per hour.

Associate Auto Adjuster

OnDek Solutions

Worcester, MA • Hybrid

$23 - $24/hr

Full-time

Posted 16 days ago

Job description

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer, our client offers a collaborative, inclusive environment committed to your career development and professional growth.

This isn't just a job—it’s a career path. As an Associate Adjuster, you will play a vital role in investigating, evaluating, and settling non-complex personal auto claims. Working in a dynamic and fast-paced environment, you will be the empathetic voice helping policyholders navigate unexpected events while meeting key operational goals and performance metrics.

What’s in It for You?

  • Career Development: Quick conversion timeline (average 3–4 months), robust training and development, hands-on experience, personalized coaching, and ongoing mentorship.

  • Competitive Compensation: Starting at $24.00/hour with a clear salary increase to $50,000/year upon direct-hire conversion.

  • Work Schedule & Hybrid Flexibility:

    • Workplace Model: Hybrid schedule with 2–3 days in-office and 2–3 days remote. (Note: In-office presence may be required during the initial training period).

    • Hours: 7.75 hours per day (38.75 hours per week), Monday–Friday.

    • Shift Schedules: Training schedule is 8:30 AM – 5:00 PM. Post-training shift will be either 9:00 AM – 5:30 PM or 9:30 AM – 6:00 PM.

Key Responsibilities

  • Process and perform payment functions on non-complex, multi-state personal auto claims.

  • Review electronic claim files for completeness and proactively gather missing details or documentation.

  • Conduct empathetic outbound calls to policyholders, providing clear guidance and establishing next steps.

  • Coordinate vendor, rental vehicle, and repair appraisal processes, confirming claim resolution and final payment amounts.

  • Set up predetermined reserves, collect bills/documentation, and issue outbound written correspondence.

  • Recognize coverages, claim processing guidelines, and system workflows (claims in this role do not involve complex liability determinations, questionable damages, injury claims, or coverage disputes).

  • Support phone queue volume during peak times and identify/route complex claims requiring reassignment to senior adjusters.

Qualifications & Skills

  • Education: Associate degree (or currently working toward an Associate degree) is strongly preferred.

  • Experience: 1–3 years of experience in customer service, financial services, or hospitality preferred.

  • Technical Skills: Proficiency in using dual screens, toggling between multiple software platforms, and utilizing MS Office (Word/Excel).

  • Communication: Excellent written and verbal communication skills across phone, email, and core software applications.

  • Core Competencies:

    • Self-starter with an energetic, positive, and professional attitude.

    • High emotional intelligence, empathy, patience, and effective conflict-resolution skills.

    • Strong critical thinking, problem-solving abilities, and sound decision-making judgment.

    • Excellent organizational skills, time management, and ability to multitask in a fast-paced environment.

    • Adaptable, collaborative, and team-oriented.

Physical Demands & Work Environment

  • Ability to use a personal computer and standard office equipment for extended periods.

  • Ability to sit and/or stand for 75%–90% of the workday.

  • Comfortable working in a dynamic, high-volume environment.