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Claims Associate Jobs in Worcester, MA (NOW HIRING)

Progressive

Claims Adjuster Trainee

Westborough, MA · Hybrid

$59K - $63K/yr

As a claims adjuster trainee , you'll learn how to help customers get back on the road after an ... Two years work experience and an associate degree Schedule: * Training Schedule: Monday-Friday 8 ...

Infinia Search Inc

Be Seen First

Claims Service Representative

Worcester, MA · On-site

$20/hr

Claims Service Representative - Worcester, MA Our client is actively seeking Claims Service ... Associate's degree or working towards your associate's degree is strongly preferred * Typically 1 ...

TPI Global

Claims Svc Rep.

Worcester, MA · On-site

Claims Service Representative As a Claims Service Representative, you will play a vital role in The ... • Associate's degree or working towards your associate's degree is strongly preferred • ...

TPI Global Solutions

Claims Svc Rep.

Worcester, MA · On-site

... calls on established claims in a polite, professional and empathetic manner and determine ... • Associate's degree or working towards your associate's degree is strongly preferred • ...

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All JobsClaims Associate JobsClaims Associate Jobs in Worcester, MA

Claims Associate information

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How much do claims associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for claims associate in Worcester, MA is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $23.03 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.
More about Claims Associate jobs

What are the most commonly searched types of Claims jobs in Worcester, MA?

The most popular types of Claims jobs in Worcester, MA are:

What are popular job titles related to Claims Associate jobs in Worcester, MA?

For Claims Associate jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Claims Associate jobs in Worcester, MA look for?

The top searched job categories for Claims Associate jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Claims Associate jobs?

Cities near Worcester, MA with the most Claims Associate job openings:

Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,558 per year, or $20.9 per hour.

Claims Service Representative

OnDek Solutions

Worcester, MA • On-site

$42K/yr

Other

Posted 16 days ago

Job description

Claims Service Representative

We provide quality staffing and recruiting solutions for a broad spectrum of clients. Our technical staffing and recruiting expertise allows us to provide quality staffing solutions in the areas of Information Technology, Telecommunications, and Engineering, but our quality of service extends to a variety of markets outside of this expertise.

Being deeply rooted in our communities on a professional and personal basis enables us to understand the needs of the clients we service, as well as the quality of talent they demand. We strive to understand our clients business and employment requirements to deliver the highest level of service and results.

Job Description

Claims Service Representative Location: Worcester, MA area (Hybrid: 2 days in-office per week) Employment Type: Temp-to-Hire (Average conversion in 4–6 months) Pay Rate: $20.00 / hour (Converts to $42,315/year upon permanent hire) About the Opportunity We are actively seeking Claims Service Representatives to join a premier, nationally recognized Property & Casualty insurance provider at their customer service center in the Worcester, MA area. Recognized as a top national employer, our client offers a collaborative, inclusive environment committed to your personal growth and professional development. This isn't just a job—it's a career path. As a Claims Service Representative, you will be the compassionate first point of contact for policyholders experiencing an unexpected loss to their vehicle, home, or business. Guided by your team and structured support, you will deliver empathetic service, handle claims intake, and help policyholders get back on their feet.

What's in It for You? Career Growth: Comprehensive training, personalized coaching, ongoing mentorship, and a clear path to direct-hire conversion. Competitive Pay: $20.00/hour starting rate with salary advancement ($42,315/year) upon conversion to full-time staff. Work Schedule & Hybrid Flexibility: Training Schedule: Monday–Friday, 8:30 AM – 5:00 PM Post-Training Schedule: Monday–Friday (8:00 AM – 4:30 PM OR 9:00 AM – 5:30 PM) plus a rotating Saturday shift (8:30 AM – 5:00 PM, twice a month). Hybrid Setup: 2 days in-office (Tuesday/Wednesday) both during and after training.

Key Responsibilities Respond to inbound calls and electronic submissions regarding First Notice of Loss (FNOL) from claimants, insureds, and partners. Handle existing claim inquiries professionally and empathetically to determine appropriate next steps. Coordinate rental reservations, appraisal assignments, repair shop dispatch, towing, and water mitigation services. Utilize guided scripts and systems to accurately document personal or commercial loss, damage, or injury details into the claims database. Apply effective communication skills to interpret inquiries and present available solution options. Initiate workflow activities, navigate claims software, and recognize coverage and processing requirements. Coordinate with third-party vendors for language interpretation and translation services as needed.

Qualifications & Skills Education: Associate degree (or currently pursuing an Associate degree) is strongly preferred. Experience: 1–3 years of experience in customer service, financial services, or hospitality preferred. Strong communication skills and empathy for customers navigating stressful situations. Ability to learn and navigate multiple software applications and established claims systems.

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