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Claims Associate Jobs in Indiana (NOW HIRING)

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Claims Associate information

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$13

$19

$29

How much do claims associate jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for claims associate in Indiana is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.97 per hour, depending on experience, location, and employer.

What Does a Claims Associate Do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

What are the key skills and qualifications needed to thrive as a Claims Associate, and why are they important?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What does a Claims Associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What is the role of a claims associate?

A claims associate is responsible for reviewing, processing, and managing insurance claims to ensure accurate and timely resolution. They evaluate claim details, communicate with clients and providers, and use claims management software to document actions and decisions. Strong attention to detail and knowledge of insurance policies are essential for this role.

What jobs pay 2000 a day?

Claims associates typically do not earn $2,000 a day; such high daily earnings are usually associated with specialized roles like high-level executives, certain sales positions, or freelance consultants with significant experience. Most jobs with daily pay of this level require advanced skills, certifications, or a high level of expertise, and often involve commission or performance-based pay structures.

What job makes $10,000 a month without a degree?

Claims associates typically do not earn $10,000 a month without advanced experience or specialized skills. High-paying roles in sales, real estate, or entrepreneurship can reach that level without a degree, but they often require strong communication skills, industry knowledge, and a proven track record. Most jobs with such income levels generally demand experience, certifications, or entrepreneurial effort rather than formal education alone.

What is an associate in claims?

An associate in claims is an entry-level or junior professional responsible for reviewing, investigating, and processing insurance claims. They often work under the supervision of senior claims adjusters and use claims management software to evaluate coverage, determine liability, and ensure accurate claim settlement.

What are some common challenges a Claims Associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.
More about Claims Associate jobs
What are the most commonly searched types of Claims jobs in Indiana? The most popular types of Claims jobs in Indiana are:
What are popular job titles related to Claims Associate jobs in Indiana? For Claims Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Claims Associate jobs in Indiana look for? The top searched job categories for Claims Associate jobs in Indiana are:
What cities in Indiana are hiring for Claims Associate jobs? Cities in Indiana with the most Claims Associate job openings:
Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $41,539 per year, or $20 per hour.

Supplemental Health Claims Consultant

American United Life Ins Co

Indianapolis, IN • On-site, Remote

Full-time, Part-time

Posted 15 days ago

Be an early applicant

Job description

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

The Supplemental Health Claims Consultant is an individual contributor responsible for providing subject matter expertise to design, implement, and continuously improve supplemental health claims processes, procedures, and workflows. This role partners closely with Claims Operations, Product, Compliance, Training, and Technology teams to ensure customer-focused, compliant, and efficient claims practices. The position may also adjudicate claims and support quality initiatives as needed.

Key Responsibilities:

  • Process, procedure, and workflow design: Lead the development and implementation of new and revised supplemental health claims processes, standard operating procedures (SOPs), desk-level job aids, workflow diagrams, and controls to support consistent, scalable operations.
  • Technical claims subject matter expertise: Serve as the go-to expert for supplemental health products (Accident, Critical Illness, Hospital Indemnity, Wellness, etc.) and interpret plan provisions, definitions, limitations, exclusions, riders, and administrative rules to guide accurate claims outcomes.
  • Systems design and requirements support: Partner with Technology and business stakeholders to translate operational needs into clear requirements (rules, routing, templates, decision logic, edits, and reporting), validate design, and support testing (UAT) to ensure systems enable compliant and efficient claims processing.
  • Eligibility and efficiency optimization: Identify opportunities to improve eligibility verification, evidence collection, and straight-through processing; recommend automation and controls to reduce rework, turnaround time, and preventable denials while maintaining accuracy and customer experience.
  • Training and knowledge enablement: Contribute to training program development by creating curriculum content, job aids, and scenario-based learning; deliver or support training for new hires and tenured staff on product knowledge, systems, and procedure changes.
  • Continuous improvement and quality: Analyze operational performance (e.g., turnaround time, accuracy, denial drivers, customer contacts), support root-cause investigations, and implement corrective actions; participate in audits and quality reviews to sustain high standards.
  • Regulatory compliance and industry awareness: Stay current on applicable federal/state regulations, market trends, and internal compliance requirements; assess impacts to claims handling and proactively recommend updates to procedures, controls, training, and communications.
  • Claims adjudication (as assigned): Review and adjudicate supplemental health claims in accordance with plan provisions and procedures

Required Qualifications

  • Bachelor’s degree (or equivalent combination of education and related experience).
  • 3+ years of experience in supplemental health (voluntary benefits) claims operations and/or claims adjudication (Accident, Critical Illness, Hospital Indemnity, Wellness, etc.).
  • Experience with process improvement methods, service-level management, and quality/audit programs.
  • Experience creating and maintaining operational documentation (SOPs, workflows, job aids) and communicating process changes to stakeholders.
  • Experience supporting implementations or migrations of claims platforms (requirements, configuration support, testing, training, go-live readiness).
  • Demonstrated training facilitation experience (live sessions, virtual training, train-the-trainer).
  • Demonstrated ability to interpret plan provisions/contract language and apply it consistently to claim scenarios.
  • Working knowledge of claims systems and operational controls (queue routing, decision rules, correspondence templates, work item management) and participation in testing/UAT.
  • Ability to analyze operational issues, identify root causes, and implement improvements that enhance accuracy, compliance, and cycle time.
  • Strong written and verbal communication skills, with the ability to explain claim outcomes and technical concepts clearly and professionally.

Preferred Qualifications

  • Experience applying Lean and Six Sigma methodologies to drive process improvements

Salary Band: 6A

#LI-SC1

This selected candidate will be expected to work hybrid in Indianapolis, IN or Portland, ME. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

  • Medical & prescription, dental, vision insurance
  • Health Savings Account & Flexible Spending Accounts
  • Paid Time Off
  • 10 weeks 100% paid parental leave (after completing 12 months of employment)
  • 401(k) Plan with company match
  • Pension Plan
  • Company paid life & disability insurance
  • Wellness Program & Company paid employee assistance program
  • Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Disclaimer: American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.