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Claims Associate Jobs in Indiana (NOW HIRING)

Corewell Health

Claims Coordinator

Fort Wayne, IN · On-site

This position is production and quality based and the associate claims coordinator will be expected to achieve monthly measures. Essential Functions * Process claims through on-line adjudication. May ...

Spectrum Health

Claims Coordinator

Fort Wayne, IN · Hybrid

This position is production and quality based and the associate claims coordinator will be expected to achieve monthly measures. Essential Functions * Process claims through on-line adjudication. May ...

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Claims Associate information

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$13

$19

$29

How much do claims associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for claims associate in Indiana is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.97 per hour, depending on experience, location, and employer.

What Does a Claims Associate Do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

What are the key skills and qualifications needed to thrive as a Claims Associate, and why are they important?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What does a Claims Associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are some common challenges a Claims Associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.
More about Claims Associate jobs
What are the most commonly searched types of Claims jobs in Indiana? The most popular types of Claims jobs in Indiana are:
What are popular job titles related to Claims Associate jobs in Indiana? For Claims Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Claims Associate jobs in Indiana look for? The top searched job categories for Claims Associate jobs in Indiana are:
What cities in Indiana are hiring for Claims Associate jobs? Cities in Indiana with the most Claims Associate job openings:
Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Indiana as of May 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $41,539 per year, or $20 per hour.
Claims Investigator, Total Loss & Client Recovery

Claims Investigator, Total Loss & Client Recovery

Allied Solutions LLC

Carmel, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Allied Solutions rating

8.4

Company rating: 8.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

102nd of 260 rated insurance

Job description

This position is responsible for the initial setup and investigation of claims prior to the assignment of the claim to a licensed adjuster. This will include researching and investigating EZ Claim Total Loss, EZ Gap and Total Loss Assistance claims and others as assigned. This position will involve the initial processing and investigation of 20-40 claims per day.
This position ensures that all claim documentation is thoroughly reviewed and assessed for coverage application. This position will also review database information found in systems such as Unitrac, insurance company websites, Lexis Nexis, ISO, and other automobile databases to investigate the applicability of insurance coverage to certain claim types prior to the assignment to a Claims Adjuster or Analyst.
The key responsibilities of this job are both administrative and investigative. The ability to understand and apply the basic coverage aspects of insurance policies is required along with securing all required documentation for claim calculation/adjudication.
Associates in this position must process and investigate a high volume of incoming claim assignments, evaluate coverage through an investigative set of online tools and databases, as well as insurance records within our insurance tracking system. This is a high production, detail-oriented, investigative position that requires strong analytical abilities.
Job Duties and Responsibilities:
Claims Assignment Set Up and Investigation (75%)
  • Review all required claim documentation including security agreements, condition reports, loan histories, valuation databases, statements by pertinent parties, ISO, Lexis Nexis and other public and private sources of insurance verification, and accident report providers to match the damage on a unit of collateral to a corresponding insurance policy;
  • Determine the appropriate application of coverage and damage to identify those claims with the highest amount of recovery potential for EZ Claim Total Losses; refer timely and accurately to more senior level adjusting staff for adjudication and collection;
  • Ability to use and understand programs associated with auto valuation including CCC, Auto Appraisal information (AUDATEX), ISO, NADA, Kelley Blue Book, and other adjusting tools;
  • Meet and exceed all established recovery and claim service standards and benchmarks for a Claims Investigator.

Customer Engagement and Service (25%)
  • Meet and exceed all established recovery and claim service standards and benchmarks for a Claims Investigator.
  • Answer any and all customer inquiries whether by email or phone call.

Qualifications (Education, Experience, Certifications & KSA):
  • High School Diploma or GED required
  • Associate's degree preferred; or equivalent combination of education and experience
  • Bachelor's degree preferred; or equivalent combination of education and experience
  • 1 -2 years related experience

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
#LI-AB2
#LI-Onsite
We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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