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Claims Associate Jobs in Indiana (NOW HIRING)

Elevance Health

Claims Auditor Lead

Indianapolis, IN · Hybrid

Claims Auditor Lead Claims Auditor Lead Hybrid 1: This role requires associates to be in-office1 - 2days per week, fostering collaboration and connectivity, while providing flexibility to support ...

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Claims Associate information

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$13

$19

$29

How much do claims associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for claims associate in Indiana is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.97 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

Is being a claims associate hard?

Claims associates handle insurance claims processing, which requires attention to detail, strong communication skills, and knowledge of insurance policies. The job can be challenging due to the need for accuracy, meeting deadlines, and managing complex cases, but it is generally manageable with proper training and experience.

What is a claims associate in claims?

A claims associate is a professional who reviews, processes, and manages insurance claims to determine coverage and settlement amounts. They often work with claim documentation, use claims management software, and ensure compliance with company policies and industry regulations.
More about Claims Associate jobs

What are the most commonly searched types of Claims jobs in Indiana?

The most popular types of Claims jobs in Indiana are:

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For Claims Associate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Claims Associate jobs in Indiana look for?

The top searched job categories for Claims Associate jobs in Indiana are:

What cities in Indiana are hiring for Claims Associate jobs?

Cities in Indiana with the most Claims Associate job openings:

Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,539 per year, or $20 per hour.

Field Property Claims Adjuster II - Southwest, IN

Indiana Farmers Insurance

Evansville, IN • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Description

Indiana Farmers Insurance is currently seeking an experienced, customer-oriented Field Property Claims professional to join our Claims Team and serve customers in communities throughout the assigned territory. In and around Evansville, Jasper, Vincennes, Southwest, IN.  


 We are looking for a customer-focused claims professional who enjoys working independently, building relationships, and delivering fair, timely claim resolutions that make a meaningful difference, for our customers when it matters most.  


This role offers the opportunity to handle a diverse mix of personal, commercial, and farm property claims, including unique agricultural risks. As a trusted field representative, you'll investigate losses, evaluate coverage, prepare property estimates, and guide customers through the claims process with professionalism and care. 


Benefits for the Field Property Claims Adjuster II:

  • Free Health insurance
  • Free Dental insurance
  • Free Vision insurance
  • Free Life insurance
  • Free Short-Term & Long-Term Disability insurance
  • 2% 401k Company Match
  • 11% 401k Company Contribution
  • Excellent Paid Time Off
  • Generous paid time for Parental Leave
  • Day of Service
  • We promote from within our widely-talented workforce regularly and consistently offer opportunities to learn and grow
  • Student Loan Assistance Program
  • Educational Incentive Program
  • Several committees to explore, to help you make and keep connections
  • Two robust Employee Assistance Programs for you and your family
  • Flexible Work Arrangements that include work locations in the office, hybrid schedules and fully remote. The type of arrangement available is determined by the position and business needs
  • Matching funds of up to $100 annually are available from the company for your favorite charitable organization
  • Associate recognition awards, fun gatherings, and opportunities to make friends are part of our culture
  • An on-site fitness center, as well as free and convenient parking, make life easier

Requirements

Qualifications and Responsibilities for the Field Property Claims Adjuster II: 

  • Field property claims experience, preferably with an insurance carrier
  • Strong expertise in inspecting, evaluating, and estimating structural property losses across a variety of property types, including safely accessing roofs, basements, crawl spaces, and other loss locations as needed
  • Ability to investigate, evaluate, negotiate, and resolve personal, commercial, and farm property claims from first notice through settlement
  • Skilled in interpreting insurance policies, endorsements, and coverage provisions to make sound claim decisions
  • Experience identifying and referring potentially fraudulent claims for further investigation
  • Strong analytical, investigative, and problem-solving abilities
  • Exceptional communication and relationship-building skills, with a customer-focused approach and the ability to effectively manage expectations, navigate difficult conversations, and deliver outstanding service throughout the claims process
  • Valid driver's license with an acceptable motor vehicle record
  • Working knowledge of Xactimate or similar estimating software, preferred
  • Experience handling farm property claims, agricultural structures, equipment, and farm exposures, preferred
  • College degree, preferred
  • Industry designations such as CPCU, AIC, SCLA, or other insurance-related credentials, strongly preferred

Why work for Indiana Farmers Insurance?

Imagine working for an employer like this:

  • An average associate retention rate of 95% over the last 5 years
  • Financially stable as shown by our A- (Excellent) rating by AM Best
  • Truly customer focused
  • A strong legacy of excellent performance throughout our 149 years in business!

For more information about Indiana Farmers Mutual Insurance Company, please go to https://insurance.indianafarmers.com/about-us.

Indiana Farmers Insurance is an equal opportunity employer!

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