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Claims Management information

See Indiana salary details

$33.3K

$83.6K

$132.3K

How much do claims management jobs pay per year?

As of Aug 29, 2026, the average yearly pay for claims management in Indiana is $83,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,700.00 and $99,900.00 per year, depending on experience, location, and employer.

What is claims management?

Claims management refers to the process of handling insurance claims from the initial report to the final settlement. This involves assessing the validity of claims, coordinating investigations, communicating with policyholders, and ensuring that claims are processed efficiently and fairly. Professionals in claims management work to minimize losses for insurers while providing support and guidance to claimants. The goal is to ensure timely, accurate, and compliant resolution of claims.

What are the key skills and qualifications needed to thrive in claims management, and why are they important?

To thrive in Claims Management, you need a solid understanding of insurance policies, claims processing procedures, and analytical skills, often supported by a degree in business, finance, or a related field. Familiarity with claims management software, such as Guidewire or Xactimate, and relevant certifications like AIC (Associate in Claims) are commonly required. Excellent communication, negotiation, and problem-solving skills help professionals resolve complex cases and provide outstanding customer service. These skills and qualifications are crucial for ensuring efficient, accurate claims processing and maintaining client trust in a competitive industry.

What are some common challenges faced by professionals in claims management, and how can they be addressed?

Professionals in Claims Management often encounter challenges such as managing high volumes of claims, ensuring accuracy in documentation, and navigating complex regulatory requirements. These challenges can be addressed by developing strong organizational skills, staying updated on industry regulations, and utilizing specialized software to streamline workflows. Effective communication and collaboration with internal teams, clients, and external vendors are also essential in resolving claims efficiently and maintaining customer satisfaction.

What is the difference between Claims Management vs Claims Adjuster?

AspectClaims ManagementClaims Adjuster
CredentialsTypically requires insurance or management certificationsRequires licensing and adjuster certifications
Work EnvironmentOffice-based, managerial settingsFieldwork and office work
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, public adjusters
Primary FocusOverseeing claims processes, policy managementInvestigating and settling individual claims

Claims Management involves overseeing the entire claims process and policy administration, often in managerial roles. Claims Adjusters focus on investigating, evaluating, and settling specific insurance claims. While both roles require insurance knowledge and certifications, Claims Management emphasizes process oversight, whereas Claims Adjusters handle claim-specific assessments.

What do claims management professionals do?

Claims management professionals handle the processing and investigation of insurance claims, ensuring accurate documentation and adherence to policies. They evaluate claim validity, negotiate settlements, and coordinate with clients, adjusters, and legal teams, often using specialized software and requiring knowledge of insurance regulations.

What are popular job titles related to Claims Management jobs in Indiana?

For Claims Management jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Claims Management jobs in Indiana look for?

The top searched job categories for Claims Management jobs in Indiana are:

Claims Management jobs near you
Infographic showing various Claims Management job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $83,606 per year, or $40.2 per hour.

Claims Manager & Asset Management Specialist

Carmel, IN • On-site

KINETIC ADVANTAGE LLC
Finance and Insurance • 201 - 500 employees
Learn more about KINETIC ADVANTAGE LLCexternal

Full-time

PTO

Re-posted 5 days ago

Job description

Description

Kinetic Advantage is a dynamic independent floorplan company led by trusted industry veterans. Our core focus is helping our Independent Dealer partners and team members succeed while providing them with an exceptional and engaging user experience. We are committed to forging strong partnerships through transparent communication and simple, innovative solutions. We provide our partners and team members with the support and tools they need to grow throughout their journey.
Job Summary: 

The Claims Manager is responsible for overseeing the end-to-end handling of collateral protection and physical damage claims filed by Kinetic Advantage's dealer partners. Your primary responsibilities include managing the claims lifecycle from first notice of loss through resolution, ensuring claims are processed accurately, fairly and in a timely manner. You will serve as the primary point of contact between Kinetic Advantage, our collateral protection insurance carrier, dealer partners, and third-party adjusters. In addition, you will analyze claims trends and loss data, supervise claims staff, and help develop and refine claims policies and procedures of strategic importance to the company. The ideal candidate for this role will have strong claims management expertise, phenomenal organizational and communication skills, both verbally and written, and the ability to ensure that our claims processes are highly accurate, timely and customer oriented.
 

Duties/Responsibilities: 

Develop and maintain a thorough understanding of Kinetic Advantage's products, policies and procedures relative to assigned areas

Receive and review insurance policy documents from our dealer partners for compliance with Kinetic Advantage's collateral protection requirements

Effectively communicate requirements regarding insurance and compliance with an inexperienced audience

Ensure timely delivery of automated collateral protection enrollment notifications

Oversee the full lifecycle of collateral protection and physical damage claims filed by Kinetic Advantage's dealer partners, from first notice of loss through final resolution

Serve as the primary liaison between Kinetic Advantage, our collateral protection insurance carrier, third-party adjusters, and dealer partners regarding claims status and resolution

Review claims documentation, insurance policies, and loss reports for accuracy, completeness, and compliance with policy terms and company requirements

Investigate and resolve escalated or disputed claims, including negotiating settlements with carriers, adjusters, and dealer partners as needed

Supervise, train, and mentor claims staff, ensuring claims are handled consistently, accurately, and in accordance with company standards

Develop, document, and maintain claims handling policies and procedures, updating them as regulations, products, or business needs change

Manage relationships with third-party claims administrators, collateral protection insurance partners, and outside vendors

Remarketing administrative support

Assume full Collateral Audits operational responsibilities during scheduled PTO or absences of Collateral Audit Specialists.

Perform all other duties as assigned

  Education and Experience: 

Bachelor's degree in business, insurance, finance, or a related field preferred; equivalent combination of education and experience will be considered

3+ years of experience in claims management, collateral protection insurance, or commercial auto insurance, preferably within the floorplan, automobile, or auction industry

Prior experience supervising or leading a team preferred

Familiarity with commercial automotive insurance, collateral protection insurance, and financial services industry concepts and terminology

  Required Skills/Abilities:  

Bi-lingual Speaker preferred (not required)

Strong knowledge of insurance claims processes, policy interpretation, and claims adjudication

Excellent negotiation and conflict-resolution skills

Strong leadership and team management abilities, with experience supervising and developing staff

Excellent analytical and problem-solving skills, with the ability to identify trends and mitigate risk

Ability to effectively communicate and exchange information with a wide range of individuals, both verbally and in writing

Excellent organizational skills, including the ability to manage multiple claims simultaneously and prioritize workload

Excellent time management skills with a proven ability to meet deadlines

Skilled at providing successful problem resolution and de-escalation with dealer partners and other stakeholders

Ability to function well in a high-paced and at times stressful environment

Proficient with Microsoft Office Suite and claims management software

Physical Requirements:  

Ability to sit at a desk and work on a computer for prolonged periods of time 

Must be able to communicate clearly 

Ability to operate computer and office equipment, maintain paper files, move about an office environment 

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards 

  This job description reflects the essential functions of this position but is subject to change at any time and does not restrict the tasks that may be assigned.
 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. 

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