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Claims Administrator Jobs (NOW HIRING)

On Shelf Marketing Group - Cincinnati

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Claims Administrator

West Chester, OH · On-site

$18 - $23/hr

The Claims Administrator (CA) is responsible for validating and processing claims related to promotional offers, ensuring compliance with OSMG, client and Kroger policies. This role requires strong ...

Robert Half

Claims Administrator

Wilmington, DE · Remote

$19/hr

We are looking for a Claims Administrator to support unclaimed property inquiries for a long-term contract opportunity based in Wilmington, Delaware. In this fully remote role, you will assist ...

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Claims Administrator information

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How much do claims administrator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for claims administrator in the United States is $26.63, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Claims Administrator vs Claims Processor?

AspectClaims AdministratorClaims Processor
CredentialsTypically requires insurance or claims-related certifications, some roles may need a bachelor's degreeOften requires basic insurance knowledge, sometimes high school diploma or equivalent
Work EnvironmentOffice setting, handling complex claims, coordinating with multiple departmentsOffice or remote, focusing on data entry and initial claim review
Employer & IndustryInsurance companies, third-party administrators, healthcare providersInsurance companies, healthcare providers, claims processing centers

Claims Administrators generally handle more complex claims, coordinate with various departments, and often require specialized certifications. Claims Processors focus on data entry and initial claim review, typically with less specialized credentials. Both roles are essential in the insurance industry but differ in responsibilities and qualifications.

What are the key skills and qualifications needed to thrive as a claims administrator?

To thrive as a Claims Administrator, you need strong organizational skills, attention to detail, and a background in insurance or finance, often supported by a relevant degree or certification. Familiarity with claims management software, databases, and industry regulations is crucial for processing claims efficiently. Excellent communication, problem-solving, and customer service skills help you handle sensitive situations and collaborate effectively with clients and colleagues. These skills ensure accurate claims processing, regulatory compliance, and high-quality service in a detail-oriented environment.

What are some typical challenges a claims administrator faces, and how can they effectively manage them?

Claims Administrators often encounter challenges such as managing a high volume of claims, ensuring accurate documentation, and meeting strict deadlines. To handle these effectively, strong organizational skills, attention to detail, and proficiency with claims management software are essential. Building good communication with both clients and internal teams can also help streamline processes and resolve issues promptly. Staying updated on industry regulations and best practices is key to minimizing errors and ensuring claims are processed efficiently.

What is the role of a claims administrator?

A claims administrator manages and processes insurance claims by reviewing documentation, verifying coverage, and ensuring timely resolution. They often use claims management software and need strong organizational and communication skills to coordinate with clients, adjusters, and providers.
More about Claims Administrator jobs
What cities are hiring for Claims Administrator jobs? Cities with the most Claims Administrator job openings:
What are the most commonly searched types of Claims Administrator jobs? The most popular types of Claims Administrator jobs are:
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Claims Administrator jobs near you
Infographic showing various Claims Administrator job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $55,393 per year, or $26.6 per hour.

Claims Administrator

On Shelf Marketing Group - Cincinnati

West Chester, OH • On-site

$18 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

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Job description

The Claims Administrator (CA) is responsible for validating and processing claims related to promotional offers, ensuring compliance with OSMG, client and Kroger policies. This role requires strong analytical skills, attention to detail, and effective communication with internal and external partners to resolve issues and improve claim processes.

Key Responsibilities

· Maintain professional relationships with client Accounts Receivable/Deduction teams.

· Research and resolve claim issues promptly and accurately.

· Process deductions in client systems according to established policies and guidelines.

· Educate clients on Kroger’s policies, procedures, and systems.

· Provide documentation and data as requested by Kroger and clients.

· Meet or exceed productivity and deadline expectations.

· Identify root causes of claim issues and collaborate with internal teams to prevent future errors.

· Escalate complex issues to the Senior Claims Administrator when necessary.

· Apply advanced problem-solving and analytical skills to validate and follow up on claims.

Qualifications

Experience

· Minimum 1 year of claims/deduction experience preferred.

· Experience in CPG industry and sales administration preferred.

Skills

· Strong problem-solving and negotiation abilities.

· Excellent organizational and time management skills.

· Ability to develop training materials and communicate effectively in person or virtually.

· Integrity and reliability—deliver on commitments.

· Professional and ethical representation of OSMG.

· Strong administrative skills and relationship management experience.

· Respectful and collaborative approach with all business partners.

· Highly organized, resourceful, and adaptable under pressure.

· Strong communication and listening skills.

Education:

· High School Diploma or GED required.

Technical:

· Proficiency in Microsoft Office Suite (Excel, Word and Outlook).

· Basic computer operations and navigation of drives, networks, and cloud systems.

· Ability to operate standard office equipment

Performance Metrics

  • Client Satisfaction
  • Accuracy
  • Problem Solving
  • Timelines

Why Join OSMG Cincinnati:

· Growth Opportunity – We are a fast-growing, fast-paced environment, nearly doubling in size in the past two years. Growth plans will include bringing in additional clients and offering new solutions to increase engagement with current clients.

· Meaningful Work – We are a faith-based company where we support volunteering and giving a portion of our profits to select philanthropic efforts that improve lives across the globe.

· Culture of integrity – We go against the grain and are a high-touch broker. We genuinely have a family atmosphere.

· Relationship building – Our people are our secret weapon in consistently growing and delivering results in the Retail industry for decades. They depend on us to be their truth-tellers and drive business results.

· Real-world experts: A group of diverse thinkers with backgrounds in Retail, food brokerage, data analytics, and consumer packaged goods (CPG) companies. We glean insights and make relevant recommendations.

About OSMG: A high-growth brokerage that focuses on local or national Retailer Insights for new to medium-sized brands

· OSMG is based near Cincinnati, OH. OSMG also has an innovative meeting space and kitchen in the heart of downtown Cincinnati.

· Travel: primarily to Kroger offices and divisions, client meetings and trade shows

Included Benefits:

o Competitive Pay

o Health Insurance

o 401k

o PTO Package

o Ethical and Values-Based Leadership

o Opportunity to join a high-growth company with a culture that supports your growth

o Purpose driven work with a strong community and culture

o Impact Beyond Business

Company Description

We are a CPG Broker and a Faith Based Company.