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Claims Adjuster Assistant Jobs (NOW HIRING)

North American Risk Services, Inc. (NARS)

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General Liability Claims Adjuster

Charlotte, NC · Remote

$65K - $85K/yr

Answer phones, check voice mail regularly, and return calls as needed. * Assist with training/mentoring of new Claims Adjusters. * Assist management when required with projects or temporarily handle ...

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North American Risk Services, Inc. (NARS)

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General Liability Claims Adjuster

Orlando, FL · Remote

$65K - $85K/yr

Answer phones, check voice mail regularly, and return calls as needed. * Assist with training/mentoring of new Claims Adjusters. * Assist management when required with projects or temporarily handle ...

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Claims Adjuster Assistant information

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How much do claims adjuster assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for claims adjuster assistant in the United States is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What is a claims adjuster assistant?

Claims Adjuster Assistants are professionals who support claims adjusters in processing insurance claims. Their duties typically include gathering documentation, communicating with clients, organizing files, and assisting with claim investigations. They help ensure that claims are handled efficiently by managing paperwork and coordinating between different parties. This role is essential in maintaining accurate records and facilitating smooth operations within an insurance claims department.

What are the key skills and qualifications needed to thrive as a claims adjuster assistant?

To excel as a Claims Adjuster Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance principles, often supported by a high school diploma or relevant coursework. Familiarity with claims management software, Microsoft Office Suite, and sometimes database systems is commonly required. Excellent communication, time management, and problem-solving abilities help you support adjusters and interact effectively with clients. These competencies are crucial for ensuring accurate claims processing, efficient workflow, and positive customer experiences.

What are some common challenges faced by claims adjuster assistants in managing multiple claims simultaneously?

Claims Adjuster Assistants often juggle several claims at different stages, which requires strong organizational and time management skills. A common challenge is prioritizing urgent tasks, such as gathering missing documentation or responding quickly to claimant inquiries, while maintaining accuracy and attention to detail. Effective communication with adjusters, claimants, and other stakeholders is essential to prevent delays and ensure all claims move forward smoothly. Leveraging claim management software and establishing clear workflows can help address these challenges.

What is the difference between Claims Adjuster Assistant vs Claims Adjuster?

AspectClaims Adjuster AssistantClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; often requires licensing or certifications depending on state
Work EnvironmentOffice setting, supporting claims processingField and office work, investigating claims and interacting with clients
ResponsibilitiesAssists claims adjusters with administrative tasks, data entry, and preliminary info gatheringEvaluates claims, investigates damages, and determines claim validity and payout

In summary, a Claims Adjuster Assistant supports claims adjusters with administrative and preliminary tasks, while a Claims Adjuster actively investigates and evaluates claims to determine payouts. Both roles often require similar certifications and work in related environments, but their responsibilities differ significantly.

Can you become a claims adjuster assistant with no experience?

Claims adjuster assistants often do not need prior experience, as entry-level roles typically provide on-the-job training. Having strong communication skills, attention to detail, and basic computer knowledge can help you qualify for such positions, which may also require a high school diploma or equivalent.

How to become a claims adjuster assistant?

To become a claims adjuster assistant, candidates typically need a high school diploma or equivalent and should develop skills in customer service, communication, and organization. Some employers prefer candidates with experience in insurance or related fields, and obtaining relevant certifications or licenses can improve job prospects. On-the-job training is common, and familiarity with claims processing software is beneficial.
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What states have the most Claims Adjuster Assistant jobs?

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The top searched job categories for Claims Adjuster Assistant jobs are:

Claims Adjuster Assistant jobs near you
Infographic showing various Claims Adjuster Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,783 per year, or $21 per hour.

General Liability Claims Adjuster

North American Risk Services, Inc. (NARS)

Charlotte, NC • Remote

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

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Job description

Job Description:

Handle a caseload commensurate with the complexity level of claims assigned. Responsibilities include investigating loss, determining coverage, coordinating medical care, managing litigation, assessing damages, negotiating settlements, identifying fraud, and utilizing authorized vendors. Ensure compliance with state statutes, client guidelines, and best practices. Attend conferences, client meetings, mentor other adjusters, and support management as needed. Timely address claim metrics. All file handling must be within state statutes, Client Claims Handling Guidelines and NARS Best Practices. Other miscellaneous duties as assigned, which may include travel.

Essential Duties and Responsibilities:

Coverage:

• Identify, analyze, and confirm coverage.

Customer Service/Contact:

• Establish initial contact within parties and client within eight (8) business hours.

• Contact appropriate parties and providers to determine liability, compensability, negligence, and subrogation potential.

• Contact appropriate parties to obtain any needed information and explain benefits as appropriate. Provide information and maintain regular contact throughout the life of the file as appropriate.

• Answer phones, check voice mail regularly, and return calls as needed.

• Assist with training/mentoring of new Claims Adjusters.

• Assist management when required with projects or temporarily handle assistant manager or manager duties as requested.

Subrogation:

• Refer all files identified with subrogation potential to the subrogation department.

• Maintain closing ratio as dictated by management team.

• Close all files as appropriate in a timely and complete manner.

Investigation:

• Verify facts of loss and pertinent claims facts such as employment, wages, or damages and establish disability with treating physicians as appropriate.

• Identify cases for settlement


Company Description

North American Risk Services (NARS) is a premier third-party claims administrator that is dedicated to producing the best possible results for our clients. "Founded in 1996, NARS handles claims for insurers, brokerages, managing general agencies, reinsurers, liquidation bureaus, self-insured funds and entities."

For more career opportunities and to learn more about NARS, please visit www.narisk.com.