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Telephone Adjuster Jobs (NOW HIRING)

Allstate

Telephone Claims Adjuster

Ontario, CA · On-site +1

$35.82 - $50.24/hr

Key Responsibilities Applies increased experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler ...

Allstate

Telephone Claims Adjuster

Concord, NC · On-site

$35.82 - $50.24/hr

Key Responsibilities Applies increased experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler ...

Edge Claims

Claims Adjuster - Bodily Injury

Roanoke, TX · On-site

... telephone and written correspondence to set expectations, explain rationale behind decisions made ... Texas Adjuster license required. * Strong technical and administrative background in auto claims ...

AlphaStaffHCM

Senior Property Adjuster

Denver, CO · Remote

$63K - $114K/yr

The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss. Key Responsibilities: * Proactively manages assigned claims caseload comprised of ...

Amwins

Express Claims Adjuster

Plano, TX · On-site

$46K - $60K/yr

As an Express Claims Adjuster , you will investigate straightforward 1st party and non-injury ... Courteous and professional telephone communications * Ability to work in a team environment and ...

ND Group

Property Claims Adjuster (UM)

Montpelier, VT · On-site

$31.79 - $42.05/hr

Reassign and work with Independent Adjusters based on the guidelines of reassignment of claims and ... Excellent verbal, telephone, and written communication skills. * Ability to work well in a team ...

Amwins

Express Claims Adjuster

Plano, TX · On-site

$47K - $61K/yr

As an Express Claims Adjuster , you will investigate straightforward 1st party and non-injury ... Courteous and professional telephone communications * Ability to work in a team environment and ...

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Telephone Adjuster information

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$31.5K

$64.9K

$98K

How much do telephone adjuster jobs pay per year?

As of Jul 20, 2026, the average yearly pay for telephone adjuster in the United States is $64,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $75,000.00 per year, depending on experience, location, and employer.

Is being a claim adjuster worth it?

A telephone claim adjuster evaluates insurance claims primarily over the phone, requiring strong communication and analytical skills. The role offers a stable salary, opportunities for advancement, and often involves standard office hours, but job satisfaction depends on individual interest in claims processing and customer service.

What is a Telephone Adjuster?

A Telephone Adjuster is an insurance professional who investigates and settles claims over the phone rather than in person. They handle various types of insurance claims by gathering information from policyholders, claimants, and witnesses, and reviewing necessary documentation such as police reports or medical records. Telephone Adjusters assess damages, determine coverage, and negotiate settlements, all while providing customer service and ensuring compliance with company policies. Their role helps streamline the claims process and allows for efficient resolution of cases.

What kind of adjuster makes the most money?

In the insurance industry, independent or catastrophe adjusters tend to earn the highest salaries due to their specialized skills and the often urgent nature of their work. These adjusters handle large claims, such as those from natural disasters, and may work on a contract basis, which can lead to higher compensation compared to staff adjusters. Advanced certifications and experience can also increase earning potential for all adjuster types.

Is claim adjusting a dying field?

Claim adjusting, including roles like telephone adjusters, remains a stable profession as insurance companies continue to require claims assessment across various industries. Advances in technology, such as claims management software and remote communication tools, have modernized the field but have not eliminated the need for skilled adjusters. Job prospects depend on industry demand and regional insurance activity.

What are some common challenges Telephone Adjusters face when handling claims over the phone, and how can these be managed?

Telephone Adjusters often encounter challenges such as communicating complex claim details clearly, managing high call volumes, and addressing emotional customers. To manage these, successful adjusters develop strong listening skills, maintain clear and professional communication, and stay organized with detailed record-keeping. Additionally, leveraging company-provided training and support from colleagues can help in resolving difficult cases efficiently and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Telephone Adjuster, and why are they important?

To thrive as a Telephone Adjuster, you need strong analytical abilities, attention to detail, and a solid understanding of insurance policies, typically supported by a high school diploma or equivalent and sometimes relevant insurance certifications. Familiarity with claims management software, CRM systems, and standard office productivity tools is essential for efficiently processing and documenting claims. Excellent communication, negotiation, and conflict resolution skills help build rapport and resolve disputes with policyholders over the phone. These skills are crucial for ensuring accurate claims handling, customer satisfaction, and regulatory compliance in a fast-paced, remote environment.

What is the difference between Telephone Adjuster vs Field Adjuster?

AspectTelephone AdjusterField Adjuster
Work EnvironmentPrimarily remote, office-based or from homeOn-site at claim locations
Required CredentialsAdjuster license, insurance knowledgeAdjuster license, insurance knowledge
Job ResponsibilitiesAssess claims via phone, review documentsInspect damages, document on-site
Industry UsageCommon in insurance companies for quick assessmentsUsed for detailed damage evaluations

In summary, Telephone Adjusters handle claims remotely through phone and document review, while Field Adjusters conduct on-site inspections. Both roles require similar credentials but differ mainly in work environment and job scope.

Can I get a claims adjuster job with no experience?

A claims adjuster position typically requires some knowledge of insurance policies and claims processing, but entry-level roles are often available for candidates with no prior experience. Employers may provide on-the-job training and may look for strong communication skills and attention to detail. Certifications such as the Certified Claims Adjuster (CCA) can improve prospects but are not always mandatory for entry-level positions.
More about Telephone Adjuster jobs
What job categories do people searching Telephone Adjuster jobs look for? The top searched job categories for Telephone Adjuster jobs are:
Telephone Adjuster jobs near you
Infographic showing various Telephone Adjuster job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 66% In-person, 6% Hybrid, and 28% Remote job distribution, with an average salary of $64,942 per year, or $31.2 per hour.
Telephone Claims Adjuster

Telephone Claims Adjuster

Allstate

Ontario, CA • On-site, Remote

$35.82 - $50.24/hr

Full-time

Re-posted 11 days ago

Allstate Insurance rating

7.5

Company rating: 7.5 out of 10

Based on 558 frontline employees who took The Breakroom Quiz

202nd of 281 rated insurance

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

Responsible for investigating and confirming the facts of loss for advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.
Candidates local to our office in Ontario, California will start and train in-office. Hybrid/remote options available within 6-12 months.

Every claim presents a new challenge.
This role is ideal for someone who enjoys problem-solving, analyzing information, and making confident decisions while supporting customers and internal partners.

Key Responsibilities

Applies increased experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler, etc.)

For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic to moderate injury claims

Handles investigation regarding all aspects of advanced auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority

Recognizes and identifies body parts of a vehicle and understanding other potential property damage

Identifies customer needs and works to meet those needs using appropriate customer service skills

Determines subrogation or fraud potential and how to handle

Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Supervisory Responsibilities

This job does not have supervisory duties.

Skills

Case Management, Claims Administration, Claims Resolution, Claims Review, Insurance Claims Investigations

Compensation

Base compensation offered for this role is:
Adjuster Analyst III: $21.20 -- $34.69/hr
Adjuster Consultant I: $26.49 -- $40.99/hr
Adjuster Consultant II: $28.03 -- $43.70/hr
Adjuster Sr Consultant I: $35.82 -- $50.24/hr
Compensation is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.


For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the "EEO Know Your Rights" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

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