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Telephone Adjuster Jobs (NOW HIRING)

Jencap

Commercial Property Claims Adjuster

Phoenix, AZ · Hybrid

Conduct telephone inquiries and/or direct the activities of independent adjusters, engineer and building consultants to determine the cause of damage to property. Analyze information received during ...

Brookfield

Workers' Compensation Claims Adjuster

Omaha, NE · On-site

$63K - $81K/yr

Completing telephone calls and written correspondence to/from various parties (insured, claimant ... For Associate Adjuster or Adjuster candidates, two or more insurance designations or ...

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All JobsTelephone Adjuster Jobs

Telephone Adjuster information

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$31.5K

$64.9K

$98K

How much do telephone adjuster jobs pay per year?

As of Jun 10, 2026, the average yearly pay for telephone adjuster in the United States is $64,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a Telephone Adjuster?

A Telephone Adjuster is an insurance professional who investigates and settles claims over the phone rather than in person. They handle various types of insurance claims by gathering information from policyholders, claimants, and witnesses, and reviewing necessary documentation such as police reports or medical records. Telephone Adjusters assess damages, determine coverage, and negotiate settlements, all while providing customer service and ensuring compliance with company policies. Their role helps streamline the claims process and allows for efficient resolution of cases.

What are some common challenges Telephone Adjusters face when handling claims over the phone, and how can these be managed?

Telephone Adjusters often encounter challenges such as communicating complex claim details clearly, managing high call volumes, and addressing emotional customers. To manage these, successful adjusters develop strong listening skills, maintain clear and professional communication, and stay organized with detailed record-keeping. Additionally, leveraging company-provided training and support from colleagues can help in resolving difficult cases efficiently and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Telephone Adjuster, and why are they important?

To thrive as a Telephone Adjuster, you need strong analytical abilities, attention to detail, and a solid understanding of insurance policies, typically supported by a high school diploma or equivalent and sometimes relevant insurance certifications. Familiarity with claims management software, CRM systems, and standard office productivity tools is essential for efficiently processing and documenting claims. Excellent communication, negotiation, and conflict resolution skills help build rapport and resolve disputes with policyholders over the phone. These skills are crucial for ensuring accurate claims handling, customer satisfaction, and regulatory compliance in a fast-paced, remote environment.

What is the difference between Telephone Adjuster vs Field Adjuster?

AspectTelephone AdjusterField Adjuster
Work EnvironmentPrimarily remote, office-based or from homeOn-site at claim locations
Required CredentialsAdjuster license, insurance knowledgeAdjuster license, insurance knowledge
Job ResponsibilitiesAssess claims via phone, review documentsInspect damages, document on-site
Industry UsageCommon in insurance companies for quick assessmentsUsed for detailed damage evaluations

In summary, Telephone Adjusters handle claims remotely through phone and document review, while Field Adjusters conduct on-site inspections. Both roles require similar credentials but differ mainly in work environment and job scope.

More about Telephone Adjuster jobs
What job categories do people searching Telephone Adjuster jobs look for? The top searched job categories for Telephone Adjuster jobs are:
Telephone Adjuster jobs near you
Field Adjuster - Indianapolis/South Bend, IN (Local Only)

Field Adjuster - Indianapolis/South Bend, IN (Local Only)

Universal Property & Casualty Insurance Company

Indianapolis, IN • On-site, Remote

$62K - $82K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Know your rights
Inform yourself of your rights and responsibilities by reviewing the content provided in the list below.
  • Employment Eligibility (e-Verify): English & Spanish
  • Right to work: English / Spanish

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Field Adjusters primary responsibility is to manage, investigate and resolve assigned property claims. This position is dedicated to providing customer service to policyholders by providing fair and timely resolutions of claims. The Field Adjuster understands insureds needs and provides advice in order to deliver appropriate solutions. The candidate for this position will need to live near Indianapolis or South Bend, Indiana.
The following are the usual, basic and essential functions of the position. These functions are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Essential Job Functions
  • Communicate with independent adjusters and other experts to gather information on claims
  • Negotiate and explain settlements with the insured and/or their representatives
  • Answer incoming telephone calls from agents, public adjusters, insureds, and other vendors
  • Review and analyze written information
  • Knowledge of multiple policy forms
  • Prepare reports based on the policy language
  • Prepare detailed estimates of the damage
  • Understanding of estimating software
  • Rely on training and guidance from management to plan and accomplish goals
  • Experience writing Property estimates using Xactimate or related software
  • Ability to climb on ladders to inspect roofs
  • Ability to carry a 40-pound ladder
  • Supports catastrophe operations as needed to include working extended hours during designated CATs

Required Knowledge, Skills & Ability
  • High School Diploma or GED
  • 2+ years property field adjusting experience
  • Working knowledge of Microsoft Office including Word, Excel and Outlook
  • Must possess Insurance License
  • Possession of other state license as required by management
  • Ability to work independently as well as a team player
  • Ability to multi-task
  • Computer savvy
  • Basic calculator skills
  • Working knowledge of ISO policies
  • Valid driver's license
  • Wrapped Company vehicle provided
  • Bilingual preferred

#ZR
Benefit Highlights
  • Industry leading medical, dental and vision insurance plan
  • 401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
  • Generous PTO policy
  • Eligible for performance based bonuses

Apply