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City Bank Jobs (NOW HIRING)

City Bank

Customer Xperience Representative

Lubbock, TX

$12.25 - $16.75/hr

Must follow all policies and procedures of city bank and report all personal, customer related, and technical issues to the manager. Must meet team goals and support upper management goals for the ...

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How much do city bank jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for city bank in the United States is $20.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a City Banker, and why are they important?

To thrive as a City Banker, you need strong analytical skills, financial acumen, and a relevant degree such as finance, economics, or business. Familiarity with financial modeling software, Bloomberg terminals, and regulatory compliance certifications like CFA or FRM is typically expected. Exceptional interpersonal skills, resilience, and the ability to work under pressure help individuals stand out in this competitive environment. These skills ensure effective risk management, client satisfaction, and successful navigation of complex financial markets.

Is it hard to get hired by Citibank?

Getting hired by Citibank can be competitive due to its large applicant pool and rigorous selection process. Candidates often need relevant experience, strong interview skills, and sometimes professional certifications, depending on the role. The difficulty varies by position and applicant qualifications.

What are some common challenges faced by employees working at City Bank, and how can new hires effectively overcome them?

Employees at City Bank often encounter challenges such as adapting to fast-paced regulatory changes, meeting high performance targets, and maintaining strong customer service standards. New hires can successfully navigate these challenges by actively participating in training programs, seeking support from experienced colleagues, and staying updated on industry regulations. Building effective communication skills and embracing a collaborative mindset are also essential for integrating into the team and delivering excellent service. Engaging in continuous learning and being proactive in problem-solving will help new employees thrive in City Bank's dynamic environment.

What is the easiest bank job to get?

Entry-level bank teller positions are generally considered the easiest bank jobs to obtain, as they often require minimal prior experience and focus on customer service skills. These roles typically involve basic cash handling, communication, and familiarity with banking procedures, making them accessible for many job seekers.

What is the difference between City Bank Teller vs City Bank Customer Service Representative?

AspectCity Bank TellerCity Bank Customer Service Representative
Required CredentialsHigh school diploma; cash handling experienceHigh school diploma; communication skills
Work EnvironmentBank branch, cash transactionsCall center or branch, customer support
Employer & Industry UsageRetail banking, branch operationsRetail banking, customer support
Common Search & ComparisonYesYes

City Bank Tellers primarily handle cash transactions and work directly at bank branches, requiring cash handling skills. Customer Service Representatives focus on assisting customers via phone or in-branch, emphasizing communication skills. Both roles are essential in retail banking, but they differ in daily tasks and work environment.

Does Citibank pay well?

Citibank employees, including those in banking and finance roles, generally receive competitive salaries that align with industry standards. Compensation varies based on position, experience, and location, with entry-level roles typically starting at industry-average wages and higher-level positions offering increased pay. Benefits such as bonuses, health insurance, and retirement plans are also common components of the overall compensation package.

What is City Bank and what services does it offer?

City Bank is a financial institution that provides a variety of banking services, including personal and business accounts, loans, mortgages, credit cards, and online banking. Customers can open savings and checking accounts, apply for different types of loans, and access digital banking tools to manage their finances. City Bank also offers investment and wealth management services, as well as financial advice for individuals and businesses. The bank is committed to providing secure, convenient, and customer-focused banking solutions.

How to get hired at Citibank?

To get hired at Citibank, candidates should review current job openings on the company's careers website, ensure they meet the required qualifications and skills, and submit an online application. Preparing for interviews by understanding the bank's services and demonstrating relevant experience in finance, customer service, or banking operations can improve chances of selection.
More about City Bank jobs
What cities are hiring for City Bank jobs? Cities with the most City Bank job openings:
What states have the most City Bank jobs? States with the most job openings for City Bank jobs include:
What job categories do people searching City Bank jobs look for? The top searched job categories for City Bank jobs are:
City Bank jobs near you
Infographic showing various City Bank job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution, with an average salary of $43,153 per year, or $20.7 per hour.

Direct Banker Universal Specialist - Chat - Southwood

Capital City Bank

Tallahassee, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Capital City Bank rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

114th of 170 rated banks

Job description

Direct Banking Universal Specialist Chat - Capital City Bank - More than your bank, your banker.
Hours Mon - Fri 9 a.m. - 6 p.m.
Some Saturdays
Cross-trained Positions
Direct Banker I - Chat
Direct Banker II - Chat
Direct Banker I - CMD
Direct Banker II - CMD
Chat - CMD
Associate must be in primary position 6 months and will be responsible for being cross-trained into second position within 1 year. Associates will be monitored to ensure fully functioning in both positions. Tenured associates that have worked as Personal Banker or other pertinent positions may need some limited training.
It is the intent of this department that all associates be cross-trained and it is anticipated that a Universal Specialist will work in both position capacities on a daily basis to stay fully trained.
Requirements That Must Be Met To Qualify For Position:
  • Minimum Quality Assurance average of 96%
  • Must not be in a new hire period
  • Must not have excess of 48hrs of unscheduled PTO

General Summary
Providing client service is the primary function of this position with a strong focus on strengthening relationships by offering new or additional products and services. Associate will handle incoming and outgoing phone calls, chats and emails of a routine nature with the intent of providing client satisfaction and retention; however, some transactions may require deviation from standard screens, scripts and procedures. This position requires extensive knowledge of the company structure and its products and services to maximize the profit potential of each client via virtual channels. Associate must have strong written and verbal communication skills and be able to handle multiple tasks with strong organizational skills.
All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.
  • The Chat position may be required to work until 10 p.m. with some Saturdays 9 am - 12 pm and Sundays 1 pm - 4 pm
  • Average typing speed of 60+ wpm

Principal Duties and Responsibilities
  • Provides client with information about Bank products and services via phone, chat and email.
  • Backs up in all areas, as needed
  • Originates credit card applications via incoming calls.
  • Cross-sell relevant products and services and refer clients to other departments, as appropriate
  • Attends necessary sales and product training sessions
  • One year commitment to position is required, before internal posting for other positions within
    the Bank is permitted

Employer determines the essential functions of the job.
All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Wealth, and Capital City Home Loans, with department managers setting the standard.
Associated duties
  • Assists in other areas of the department during peak times, when needed
  • Provides additional support to manager and department colleagues
  • Completes all assigned/required Bank training within established timelines.

Knowledge, Skills and Abilities (KSAs) Required
The following KSAs are usually acquired through work experience and/or specialized course(s):
  • Strong written communication skills
  • Exercises high level of sound and reasonable judgment
  • Extensive knowledge of bank policies and procedures
  • Ability to apply initiative and work with little supervision
  • Ability to prioritize work and multi-task
  • Ability to communicate effectively and interact positively with all clients as well as fellow associates
  • Ability to follow detailed instructions and a wide range of procedures requiring some judgement

Education
  • Minimum, high school diploma or equivalent required. Relevant experience may substitute for the education requirement
  • Prefer one year of banking or client service experience
  • Successful completion of in-house training program or other approved training program
  • Attends necessary sales and product training sessions

Working Conditions
  • Regular contact with clients, associates and supervisors in an open cubical environment
  • Communication via chat, phone and e-mail
  • All calls are recorded; calls, chats and messages will be reviewed for monthly quality assurance
  • Multi-task using several computer applications
  • Fast pace and occasional stressful situations
  • Ability to sit for long periods of time
  • May be required to telecommute from location other than Direct Banking department
  • Positions approved for Hybrid Flex/Remote Work are determined by department manager and HR. All associates approved to participate in a Flex/Remote work schedule will review and acknowledge the guidelines outlined in the Hybrid Flex/Remote Work Policy.

Capital City Bank associates are our greatest asset. We offer the following benefits
  • Medical, Dental and Vision
  • Life Insurance
  • 401(k) with Matching
  • Flexible Spending Accounts
  • Tuition Assistance
  • Stock Purchase
  • Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free
The above declarations are not intended to be an "all-inclusive" list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank, Capital City Investments, Capital City Trust Company, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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