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Cisco Ucce Engineer Jobs (NOW HIRING)

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

... Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified ... Lead Engineering efforts of UC and Contact center Projects * Maintain and support Cisco's IP ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

... Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified ... Lead Engineering efforts of UC and Contact center Projects * Maintain and support Cisco's IP ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent)

T-Mobile

Software Engineer

Overland Park, KS · On-site

The Software Engineer - Customer Contact Experience (CCX) supports designing, developing ... Cisco UCCE/CUCM (Preferred) * Accessibility Technology - Knowledge of or exposure to assisted ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent ...

T Mobile US

Software Engineer

Overland Park, KS · Remote

Software Engineer - Customer Contact Experience (CCX) At T-Mobile, we invest in YOU! Our Total ... Cisco UCCE/CUCM (Preferred) * Accessibility Technology - Knowledge of or exposure to assisted ...

New

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent)

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent)

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How much do cisco ucce engineer jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for cisco ucce engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cisco Ucce Engineer position, and why are they important?

To thrive as a Cisco Ucce Engineer, you need expertise in Cisco Unified Contact Center Enterprise (UCCE) architecture, VoIP technologies, network troubleshooting, and a relevant degree in IT or a related field. Familiarity with Cisco administration tools, scripting (such as ICM or CVP), and certifications like Cisco CCNP or CCIE Collaboration are highly valued. Strong problem-solving, communication skills, and the ability to work collaboratively are important soft skills in this role. These skills ensure efficient implementation, support, and optimization of complex contact center solutions for clients or end-users.

What are some common challenges a Cisco Ucce Engineer might face on the job?

Cisco Ucce Engineers often encounter challenges such as troubleshooting complex integration issues with other telephony or CRM systems, managing large-scale deployments, and ensuring minimal downtime during upgrades or changes. The role frequently involves balancing the specific needs of both technical and non-technical stakeholders, requiring clear communication and adaptability. Keeping up with evolving Cisco technologies and maintaining system security are also ongoing priorities. However, these challenges offer great opportunities to build expertise and contribute significantly to business operations.

What is a Cisco Ucce Engineer job?

A Cisco UCCE (Unified Contact Center Enterprise) Engineer is responsible for designing, implementing, and maintaining enterprise-level contact center solutions using Cisco Unified Contact Center Enterprise technology. They configure call routing, integrate with CRM systems, troubleshoot technical issues, and optimize system performance. Their role ensures seamless communication between customers and businesses by managing voice, chat, and other contact center channels. UCCE Engineers typically work with Cisco CVP, ICM, Finesse, and other related technologies to deliver a reliable and efficient contact center environment.

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Senior Unified Communications Engineer - Cloud

Reyes Holdings | Our Culture

Rosemont, IL • Hybrid

Full-time

Posted 10 days ago

Job description

Responsibilities

Position Responsibilities:

  • Provide end-to-end technical ownership and accountability for enterprise UCaaS and CCaaS platforms, including Webex Calling and Webex Contact Center
  • Lead the architecture, design, and execution of large-scale cloud migrations, transitioning from on premise Cisco UC (CUCM, Unity, UCCX/UCCE) to cloud-based solutions
  • Design, implement, and maintain SIP gateways, Cisco CUBE SBCs, PSTN integrations, and E911 services (Cisco Emergency Responder, RedSky, Intrado)
  • Define and enforce enterprise standards, reference architectures, and best practices for cloud, hybrid calling, SBCs, and carrier connectivity
  • Develop and maintain architecture diagrams, migration plans, risk assessments, runbooks, and operational documentation
  • Provide technical leadership and mentorship to engineers, acting as an escalation point and subject-matter expert
  • Lead contact center architecture and integrations, including IVR, ACD, WFM, CRM integrations, analytics, and reporting
  • Support AV and video collaboration integrations aligned with enterprise UC platforms
  • Provide end-to-end technical ownership and accountability for enterprise UCaaS and CCaaS platforms, including Webex Calling and Webex Contact Center
  • Own global call routing, resiliency, failover, DR, and capacity planning for voice and contact center environments
  • Other projects or duties as assigned
Qualifications

Required Education and Experience:

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field and 4 to 6 years of progressive experience in enterprise Unified Communications or High School Diploma/General Education Degree (GED) with 7 to 9 plus years of specific experience
  • Experience working in multi-vendor and hybrid environments (e.g., Cisco, Microsoft Teams)
  • Demonstrated experience leading enterprise or global cloud migration initiatives
  • Drive automation and standardization using scripting and configuration tools (e.g., Ansible, Terraform, Python, PowerShell)
  • Lead lifecycle management activities including patching, EOL/EOS refreshes, vulnerability remediation, and platform upgrades
  • Proven ability to lead technically, mentor engineers, and influence architectural decisions
  • Deep expertise with Webex Calling, Webex Contact Center, and cloud/hybrid UC architectures
  • Strong knowledge of SIP, RTP/SRTP, SBC configuration, PSTN design, and global voice routing
  • Advanced experience with Cisco UC technologies including CUCM, Unity Connection, UCCX/UCCE, Expressway, CUBE, and SIP-based carrier integrations
  • Strong knowledge of SIP, RTP/SRTP, SBC configuration, PSTN design, and global voice routing
  • Familiarity with security best practices for cloud migration

Preferred Education and Experience:

  • Bachelor's Degree
  • Cisco certifications such as CCNP Collaboration, CCIE Collaboration, or equivalent
  • Familiarity with ITIL-based service management and operational maturity models
Essential Information for Our EmployeesAt the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees, and our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Company policy prohibits discrimination and harassment against any applicant or employee based on any status or basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Please note, if you are an employee in the US moving from one position to another, you may be subject to additional background screening based on the requirements of the new role.Employment Type: FULL_TIME

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