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Cisco Ucce Engineer Jobs (NOW HIRING)

Staples, Inc.

Manager of Telecom

Framingham, MA · On-site

This role manages telecom engineers, analysts, and/or business analysts who support enterprise ... Experience with Cisco CUCM, Cisco UCCE, Webex, Jabber, Finesse, IVR platforms, or similar ...

Staples, Inc.

Manager of Telecom

Framingham, MA · On-site

This role manages telecom engineers, analysts, and/or business analysts who support enterprise ... Experience with Cisco CUCM, Cisco UCCE, Webex, Jabber, Finesse, IVR platforms, or similar ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · On-site

Overview We are seeking experienced Cisco Voice Engineers to support a mission critical, technology ... UCCX/UCCE), including user training and transition planning. • Execute tasks related to call ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · Hybrid

Overview We are seeking experienced Cisco Voice Engineers to support a mission critical, technology ... UCCX/UCCE), including user training and transition planning. • Execute tasks related to call ...

UC Davis Health

Senior VoIP Engineer

Sacramento, CA · On-site

$102K - $202K/yr

Technical experience maintaining Cisco (UCCE/PCCE) Contact Center Enterprise system applications ... Experience engineering and maintaining large Call Center software suites (i.e. Calabrio, 2Ring ...

IPsoft

Cisco UC Automation Engineer

New York, NY

... and UCCE. Work closely with the IPsoft UC Operations team to analyze operations metrics and ... 7 Programmer or equivalent) Qualified candidate must have 3 years experience with Cisco IP ...

TecTammina

UC Engineer

Santa Ana, CA

Must have Cisco Unified Contact Center Enterprise (UCCE) * 2 years experience with Interactive Voice Response (IVR) * 4 + years Telecommunications experience. * 4+ years VoIP experience * 3 + years ...

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Cisco Ucce Engineer information

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How much do cisco ucce engineer jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for cisco ucce engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cisco Ucce Engineer position, and why are they important?

To thrive as a Cisco Ucce Engineer, you need expertise in Cisco Unified Contact Center Enterprise (UCCE) architecture, VoIP technologies, network troubleshooting, and a relevant degree in IT or a related field. Familiarity with Cisco administration tools, scripting (such as ICM or CVP), and certifications like Cisco CCNP or CCIE Collaboration are highly valued. Strong problem-solving, communication skills, and the ability to work collaboratively are important soft skills in this role. These skills ensure efficient implementation, support, and optimization of complex contact center solutions for clients or end-users.

What are some common challenges a Cisco Ucce Engineer might face on the job?

Cisco Ucce Engineers often encounter challenges such as troubleshooting complex integration issues with other telephony or CRM systems, managing large-scale deployments, and ensuring minimal downtime during upgrades or changes. The role frequently involves balancing the specific needs of both technical and non-technical stakeholders, requiring clear communication and adaptability. Keeping up with evolving Cisco technologies and maintaining system security are also ongoing priorities. However, these challenges offer great opportunities to build expertise and contribute significantly to business operations.

What is a Cisco Ucce Engineer job?

A Cisco UCCE (Unified Contact Center Enterprise) Engineer is responsible for designing, implementing, and maintaining enterprise-level contact center solutions using Cisco Unified Contact Center Enterprise technology. They configure call routing, integrate with CRM systems, troubleshoot technical issues, and optimize system performance. Their role ensures seamless communication between customers and businesses by managing voice, chat, and other contact center channels. UCCE Engineers typically work with Cisco CVP, ICM, Finesse, and other related technologies to deliver a reliable and efficient contact center environment.

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Cisco Ucce Engineer jobs near you
Infographic showing various Cisco Ucce Engineer job openings in the United States as of July 2026, with employment types broken down into 74% Full Time, and 26% Contract. Highlights an 83% In-person, 7% Hybrid, and 10% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.
Manager of Telecom

Manager of Telecom

Staples, Inc.

Framingham, MA • On-site

Full-time

Retirement, PTO

Posted 17 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 625 frontline employees who took The Breakroom Quiz

430th of 727 rated retailers

Job description


Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.
The Manager of Telecom leads the day-to-day operations, support, financial oversight, and vendor management of the company's telecommunications environment. This role manages telecom engineers, analysts, and/or business analysts who support enterprise voice, unified communications, contact center technologies, telecom expense management, carrier relationships, and vendor performance.
This position helps ensure telecom systems are reliable, secure, cost-effective, and able to support users across stores, contact centers, corporate offices, and other business locations.
What you'll be doing:
  • Manage daily telecom operations, including voice services, unified communications, contact center platforms, telecom expense management, vendor support, and service delivery.
  • Support the implementation, and lifecycle management of telecom platforms, including Cisco CUCM, Cisco UCCE, Jabber, Webex Calling, Finesse, IVR platforms, and related technologies.
  • Ensure enterprise voice and contact center systems are reliable, secure, scalable, and performing effectively across stores, contact centers, corporate offices, and other locations.
  • Support telecom upgrades, migrations, modernization efforts, infrastructure improvements, and other operational projects.
  • Manage telecom incidents, escalations, root cause analysis, and problem resolution to reduce business disruption and improve service reliability.
  • Maintain documented operating procedures and administer approved telecom standards under leadership direction.
  • Partner with IT, Network Engineering, Security, Infrastructure, Applications, Service Desk, Finance, Procurement, and business teams to support end-to-end telecom services.
  • Oversee telecom expense management, including invoices, budgets, forecasts, financial reporting, carrier billing, inventories, and cost optimization.
  • Ensure telecom invoices are reviewed, billing issues are resolved, contract terms are followed, and service inventories remain accurate.
  • Identify opportunities to reduce telecom costs, improve vendor performance, optimize services, and strengthen operational controls.
  • Manage telecom vendors, carriers, and service providers, including performance monitoring, issue escalation, service reviews, and relationship management.
  • Provide operational reporting and recommendations to support budget tracking, resource planning, and approved work plans
  • Set priorities, allocate resources, track deliverables, and ensure telecom work is completed on time, within budget, and aligned to business needs.
  • Maintain reports, dashboards, metrics, and analysis to monitor telecom performance, expenses, vendor activity, and service health.

What you bring to the table:
  • Strong leadership and coaching skills.
  • Strong problem-solving and troubleshooting skills.
  • Ability to manage multiple priorities and deadlines.
  • Strong communication and collaboration skills.
  • Ability to work with technical and non-technical partners.
  • Strong analytical skills and attention to detail.
  • Service-oriented mindset.
  • Ability to improve processes, reduce costs, and drive results.
  • Strong vendor management and relationship-building skills.

What's needed- Basic Qualifications:
  • Bachelor's degree in telecommunications, Information Technology, Computer Science, Engineering, Business, Finance, or a related field; or an equivalent combination of education, training, and experience
  • 7+ years of experience in telecommunications engineering, telecom operations, unified communications, contact center technologies, telecom infrastructure, or telecom expense management.
  • 3+ years of experience leading or managing technical employees, analysts, vendors, service providers, or cross-functional project teams.
  • Experience supporting enterprise voice, unified communications, or contact center environments in a multi-site organization.
  • Experience with Cisco CUCM, Cisco UCCE, Webex, Jabber, Finesse, IVR platforms, or similar technologies.
  • Experience managing telecom vendors, carriers, service providers, contracts, licensing, escalations, or service performance.
  • Experience with telecom expense activities such as invoice review, budgeting, forecasting, reporting, billing issue resolution, service inventories, or cost optimization.
  • Experience using Excel, Power BI, Microsoft Office, or similar tools for reporting, analysis, and operational tracking.

What's needed- Preferred Qualifications:
  • Experience supporting telecom services in a retail or multi-location environment.
  • Experience with Cisco CUCM, Cisco UCCE, Webex Calling, Jabber, Finesse, IVR, carrier services, SIP, PRI, voice gateways, or related telecom technologies.
  • Experience maintaining telecom standards, procedures, documentation, dashboards, approved plans, or governance processes.
  • Experience supporting Finance and Procurement with telecom budgets, invoice review, vendor coordination, and reporting
  • Experience supporting telecom modernization, platform migration, service optimization, infrastructure lifecycle, or technology transformation initiatives.
  • ITIL, project management, Cisco collaboration, telecom expense management, contact center, or related technical certification preferred.

We Offer:
  • Inclusive culture with associate-led Business Resource Groups
  • 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
About Us
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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