ZipRecruiter

Log In

1

Cisco Ucce Engineer Jobs (NOW HIRING)

VTG

Senior Cisco Voice Engineer

Dulles, VA · On-site

Overview We are seeking experienced Cisco Voice Engineers to support a mission critical, technology ... UCCX/UCCE), including user training and transition planning. • Execute tasks related to call ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · Hybrid

Overview We are seeking experienced Cisco Voice Engineers to support a mission critical, technology ... UCCX/UCCE), including user training and transition planning. • Execute tasks related to call ...

UC Davis Health

Senior VoIP Engineer

Sacramento, CA · On-site

$102K - $202K/yr

Technical experience maintaining Cisco (UCCE/PCCE) Contact Center Enterprise system applications ... Experience engineering and maintaining large Call Center software suites (i.e. Calabrio, 2Ring ...

IPsoft

Cisco UC Automation Engineer

New York, NY

... and UCCE. Work closely with the IPsoft UC Operations team to analyze operations metrics and ... 7 Programmer or equivalent) Qualified candidate must have 3 years experience with Cisco IP ...

CDW

Cisco Call Manager Engineer, TS/SCI

DC · Remote

The engineer monitors the organization's networks and connections, playing an active role in the ... Provide end-user support in Cisco VoIP/UCCE environments, resolving customer issues and handling ...

TecTammina

UC Engineer

Santa Ana, CA

Must have Cisco Unified Contact Center Enterprise (UCCE) * 2 years experience with Interactive Voice Response (IVR) * 4 + years Telecommunications experience. * 4+ years VoIP experience * 3 + years ...

next page

Showing results 1-20

All JobsCisco Ucce Engineer Jobs

Cisco Ucce Engineer information

See salary details

$19

$59

$81

How much do cisco ucce engineer jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for cisco ucce engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cisco Ucce Engineer position, and why are they important?

To thrive as a Cisco Ucce Engineer, you need expertise in Cisco Unified Contact Center Enterprise (UCCE) architecture, VoIP technologies, network troubleshooting, and a relevant degree in IT or a related field. Familiarity with Cisco administration tools, scripting (such as ICM or CVP), and certifications like Cisco CCNP or CCIE Collaboration are highly valued. Strong problem-solving, communication skills, and the ability to work collaboratively are important soft skills in this role. These skills ensure efficient implementation, support, and optimization of complex contact center solutions for clients or end-users.

What are some common challenges a Cisco Ucce Engineer might face on the job?

Cisco Ucce Engineers often encounter challenges such as troubleshooting complex integration issues with other telephony or CRM systems, managing large-scale deployments, and ensuring minimal downtime during upgrades or changes. The role frequently involves balancing the specific needs of both technical and non-technical stakeholders, requiring clear communication and adaptability. Keeping up with evolving Cisco technologies and maintaining system security are also ongoing priorities. However, these challenges offer great opportunities to build expertise and contribute significantly to business operations.

What is a Cisco Ucce Engineer job?

A Cisco UCCE (Unified Contact Center Enterprise) Engineer is responsible for designing, implementing, and maintaining enterprise-level contact center solutions using Cisco Unified Contact Center Enterprise technology. They configure call routing, integrate with CRM systems, troubleshoot technical issues, and optimize system performance. Their role ensures seamless communication between customers and businesses by managing voice, chat, and other contact center channels. UCCE Engineers typically work with Cisco CVP, ICM, Finesse, and other related technologies to deliver a reliable and efficient contact center environment.

More about Cisco Ucce Engineer jobs
What cities are hiring for Cisco Ucce Engineer jobs? Cities with the most Cisco Ucce Engineer job openings:
What are the most commonly searched types of Cisco Ucce Engineer jobs? The most popular types of Cisco Ucce Engineer jobs are:
What states have the most Cisco Ucce Engineer jobs? States with the most job openings for Cisco Ucce Engineer jobs include:
What job categories do people searching Cisco Ucce Engineer jobs look for? The top searched job categories for Cisco Ucce Engineer jobs are:
Cisco Ucce Engineer jobs near you

Genesys Inbound Voice Engineer

Purple Drive Technologies

Louisville, KY • On-site

Full-time

Posted 17 days ago

Job description

Overview:
Job Summary:
We are seeking a skilled Genesys Inbound Voice Engineer to design, implement, and support inbound contact center solutions. The ideal candidate will have strong experience with Genesys Voice Platform (GVP), routing strategies, call flows, and integration with enterprise applications, ensuring high availability and superior customer experience.
Key Responsibilities:
  • Design, configure, and implement Genesys Inbound Voice solutions including call flows, routing strategies, and IVR applications.
  • Manage integrations between Genesys and CRM/enterprise systems for seamless customer interactions.
  • Support day-to-day operations of inbound voice platforms, ensuring uptime and performance.
  • Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
  • Troubleshoot and resolve issues related to call routing, IVR applications, SIP, CTI, and integrations.
  • Implement monitoring, reporting, and performance optimization for Genesys solutions.
  • Ensure compliance with security, data privacy, and regulatory requirements in contact center operations.
  • Document configurations, workflows, and provide knowledge transfer to operations teams.
Required Skills & Qualifications:
  • Hands-on experience with Genesys Engage/Genesys Cloud Inbound Voice solutions.
  • Strong knowledge of call routing strategies, IVR design, SIP, CTI, and telephony protocols.
  • Familiarity with Genesys Composer, Orchestration Server, Routing Server, URS, and GVP.
  • Experience with integration of Genesys with CRM applications (Salesforce, ServiceNow, etc.).
  • Understanding of voice gateways, SBCs, and SIP trunking.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and documentation abilities.
Preferred Qualifications:
  • Genesys Certified Professional certifications (Inbound Voice, Routing, or Cloud).
  • Knowledge of workforce management (WFM), reporting tools, and analytics.
  • Exposure to cloud contact center platforms (Genesys Cloud CX, Amazon Connect, Cisco UCCE, etc.).

Apply