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Circulation Desk Assistant Jobs in Ohio (NOW HIRING)

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Circulation Desk Assistant information

What is a circulation desk assistant?

Circulation Desk Assistants are staff members in libraries who help with the day-to-day operations at the circulation desk. Their main responsibilities include checking books and other materials in and out, assisting patrons with library accounts, processing library cards, and answering basic inquiries. They may also help with shelving, maintaining records, and handling overdue items. Circulation Desk Assistants play a key role in providing customer service and ensuring the efficient flow of materials throughout the library.

What are the key skills and qualifications needed to thrive as a circulation desk assistant?

To thrive as a Circulation Desk Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with integrated library systems (ILS), barcode scanners, and cataloging software is commonly required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patrons and handle inquiries. These skills are crucial for maintaining smooth library operations and providing a positive experience for library users.

What are the main challenges a circulation desk assistant might face during busy periods, and how can these be managed?

During peak times, Circulation Desk Assistants often encounter long lines, high volumes of material check-ins and check-outs, and frequent patron inquiries. Managing these challenges requires strong organizational skills, the ability to multitask, and effective communication with both patrons and team members. Staying calm under pressure and prioritizing tasks—such as quickly processing returns and renewals while politely directing patrons to appropriate resources—can help maintain a smooth workflow. Team collaboration is essential, as colleagues often assist each other during rush periods to ensure excellent customer service.

What is the difference between Circulation Desk Assistant vs Library Clerk?

AspectCirculation Desk AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some positions may prefer customer service experienceHigh school diploma; customer service skills often preferred
Work EnvironmentPublic library circulation area, assisting patrons with checkouts and returnsLibrary front desk, handling patron inquiries, shelving, and administrative tasks
Employer & Industry UsagePublic and academic libraries, government agenciesPublic libraries, educational institutions, government libraries
Common Search & Comparison IntentYesYes

The Circulation Desk Assistant and Library Clerk roles share similar environments and credentials, often overlapping in customer service and administrative duties. While both work in libraries, the Circulation Desk Assistant primarily focuses on managing checkouts and returns, whereas the Library Clerk may handle broader administrative tasks and patron inquiries. Understanding these differences helps job seekers find the right position in the library industry.

What are the most commonly searched types of Circulation Desk jobs in Ohio?

The most popular types of Circulation Desk jobs in Ohio are:

What are popular job titles related to Circulation Desk Assistant jobs in Ohio?

For Circulation Desk Assistant jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Circulation Desk Assistant jobs in Ohio look for?

The top searched job categories for Circulation Desk Assistant jobs in Ohio are:

What cities in Ohio are hiring for Circulation Desk Assistant jobs?

Cities in Ohio with the most Circulation Desk Assistant job openings:

Circulation Desk Assistant jobs near you
Infographic showing various Circulation Desk Assistant job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Public Services Assistant II (Goodyear)

Akron-Summit County Public Library

Akron, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Akron-Summit County Public Library rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

ABOUT THE LIBRARY

Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset.  We’ve been recognized nationally as one of the finest public libraries in the United States due to our excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction.

We offer a comprehensive benefits package, including paid vacation and sick leave, 11 paid holidays, voluntary benefits (health, dental, and vision), ASCPL-provided life insurance, and retirement through the Ohio Public Employees Retirement System (OPERS).

 DUTIES & RESPONSIBILITIES:

The ASCPL is hiring a full-time (37.5 hours per week, including evenings and Saturdays, and some Sundays at Main Library in Downtown Akron) Public Service Assistant II (PSA II) at the Goodyear Branch to support our Mission Statement to provide resources for learning and leisure, information services, meeting spaces, and programs for all ages that support, improve, and enrich individual, family, and community life.  The PSA II works at least 75% of the workday at the public service desk interacting with customers and coworkers and:

  • Greets customers in a friendly and accessible manner. 
  • Assists customers in the selection and use of Library materials.
  • Understands, analyzes, and assists with answering varied reference questions by supplying information well-suited to the user, which could include directing customers to other divisions, agencies, or resources for additional help.
  • Assists customers in using Library technology, including the internet and Library databases and offering instruction.
  • Interprets the Library’s policies and procedures to the public in a customer-responsive manner.
  • Addresses problem situations and maintains order as needed.
  • Performs clerical duties and maintains supply stock and orders supplies.
  • Performs standard Library routines, including circulation, delivery, and service desk coverage.
  • Processes, sorts, shelves, and merchandises Library materials.
  • Performs opening and closing routines.
  • Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Required:  High school diploma or equivalent with some college coursework or Associate’s degree.  Knowledge of customer interests related to Library materials, programs, and services.   Knowledge of the principles of intellectual freedom as they apply to public libraries.  Skill in customer service.  Ability to arrange materials in alphabetical and numerical order.   Ability to use a computer and job-related software or systems applicable to the essential functions of the job.   Ability to lift light objects (less than 25 pounds) and carry them short distances (50 feet or less) and push Library materials carts up to 200 pounds.  Ability to pass criminal background and education verification check screenings.

Preferred:  Bachelor’s degree.  Library work experience.

THE AKRON-SUMMIT COUNTY PUBLIC LIBRARY IS AN EQUAL OPPPORTUNITY EMPLOYER

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