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Circulation Desk Manager Jobs in Ohio (NOW HIRING)

Tri-C

Academic Support Services Technician

Parma, OH · On-site

Provides support for library circulation desk functions, including the safe-keeping and repository ... Assists with college-wide user logon support and print management. * Acts as the initial point of ...

Tri-C

Academic Support Services Technician

Parma, OH · On-site

$20.50 - $28/hr

Provides support for library circulation desk functions, including the safe-keeping and repository ... Assists with college-wide user logon support and print management. * Acts as the initial point of ...

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Circulation Desk Manager information

What does a circulation desk manager do?

A Circulation Desk Manager oversees the daily operations of a library's circulation desk, which is the main point for checking materials in and out, managing library accounts, and assisting patrons. They supervise circulation staff, handle customer service issues, and ensure library policies are followed. Additionally, they may manage overdue items, fines, and interlibrary loans, as well as maintain statistics and reports related to circulation activities.

What are the key skills and qualifications needed to thrive as a circulation desk manager, and why are they important?

To thrive as a Circulation Desk Manager, you need strong organizational skills, customer service experience, and a background in library science or related fields, often supported by an associate's or bachelor's degree. Familiarity with integrated library systems (ILS), cataloging software, and circulation management tools is typically required. Excellent communication, leadership, and problem-solving abilities help manage staff and ensure positive patron interactions. These skills are crucial for maintaining efficient library operations, fostering a welcoming environment, and meeting the needs of diverse library users.

What are some common challenges faced by a circulation desk manager, and how can they be effectively addressed?

Circulation Desk Managers often face challenges such as handling high volumes of patron inquiries, managing overdue or lost materials, and resolving conflicts among staff or with library users. Effective communication, strong organizational skills, and a customer service-oriented mindset are key to overcoming these issues. Implementing clear circulation policies, regularly training staff, and utilizing library management systems can streamline daily operations and improve the patron experience. Additionally, fostering a collaborative team environment helps ensure smooth workflow and enhances problem-solving capabilities.

What is the difference between Circulation Desk Manager vs Library Assistant?

AspectCirculation Desk ManagerLibrary Assistant
CredentialsHigh school diploma or equivalent; some roles prefer library science courseworkHigh school diploma or equivalent
Work EnvironmentPublic library circulation desk, overseeing staff and operationsAssist with shelving, customer service, and basic library tasks
ResponsibilitiesManaging circulation processes, supervising staff, handling patron issuesChecking out materials, shelving, assisting patrons

The Circulation Desk Manager typically has more responsibilities, including supervising staff and managing circulation operations, compared to the Library Assistant who mainly supports daily tasks like checking out materials and shelving. Both roles are essential in library settings, but the manager position involves more leadership and oversight.

What are the most commonly searched types of Circulation Desk jobs in Ohio?

The most popular types of Circulation Desk jobs in Ohio are:

Circulation Desk Manager jobs near you

WorkStudy - Library Worker 1

Cleveland Institute of Music

Cleveland, OH • On-site

$12/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Supervisor: Martin Walters & Denise Green
Position Role: Library workers (1) are responsible for providing excellent customer and information services at the two library service desks, as well as aiding ongoing stacks maintenance and other projects as assigned by full and part-time library staff. This position is designed for student workers interested in gaining introductory experience in academic library work and includes all necessary training to complete work in a proficient manner.
Duties and Responsibilities:
  • Provides excellent customer service at the main desk
  • Checks in and out all library materials
  • Comprehensively understands library policies, procedures, and services
  • Performs basic Circulation functions on the Integrated Library System (ILS) - with advanced permissions
  • Effectively navigates the library webpage and online resources
  • Answers the main library phone, directs calls appropriately, and leaves detailed messages for staff as needed
  • Monitors the presence of food and drink in public areas
  • Assists patrons with basic reference questions, referring to permanent staff as appropriate
  • Assists patrons with paper and online forms (recall, storage, acquisitions requests, etc.)
  • Shelves library materials according to call number
  • Works on ongoing projects and supervisor assigned tasks (shelf reading, inventory, dusting, displays, gift searching)
  • Processes and packages OhioLINK items
  • Works weekend shifts and shifts where no permanent library staff member is present
  • Fills in as acting circulation desk supervisor when no permanent library staff is present
  • Creates library patron accounts for approved special borrowers
  • Other duties as assigned
Pay Rate: $12.00/hr
Qualifications:
  • Works well with coworkers, supervisors, and patrons
  • Manages and adheres to scheduling commitments
  • Demonstrates excellent interpersonal and customer service skills
  • Able to lift physical Library materials and reach for shelving purposes is a requirement
  • Understands and follows written and oral instructions
  • Familiar with general computer tasks and basic online searching
  • Four hours per week minimum commitment
  • Previous library experience desirable but not required

Dates of Employment: 8/24/26 to 5/6/27, or the date a student has earned their full WS award, or is no longer enrolled full time, whichever comes first.
Evaluation Procedures & Schedule: All Library Workers will be evaluated and monitored on an ongoing basis, with one formal diagnostic per year to be completed with supervisor.

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