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Chief Patient Experience Officer Jobs (NOW HIRING)

Socket.dev

Chief Experience Officer

Spartanburg, SC · On-site

$250 - $350/hr

Overview Join Our Team as Chief Experience Officer (CXO) Lead With Purpose. Transform Experiences. Elevate Compassionate Care. At Agape Care Group, exceptional care is about more than clinical ...

Richwood Bank

Chief Experience Officer

Richwood, OH · On-site

Chief Experience Officer At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally ...

Richwood Bank

Chief Experience Officer

Richwood, OH · On-site

Chief Experience Officer At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally ...

Richwood Bank

Chief Experience Officer

Richwood, OH · On-site

$120 - $160/hr

Overview Chief Experience Officer At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that ...

Richwood Bank

Chief Experience Officer

Richwood, OH · On-site

Chief Experience Officer At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally ...

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Chief Patient Experience Officer information

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$151.3K

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How much do chief patient experience officer jobs pay per year?

As of Aug 26, 2026, the average yearly pay for chief patient experience officer in the United States is $151,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $182,500.00 per year, depending on experience, location, and employer.

What is a chief patient experience officer?

A Chief Patient Experience Officer (CXO) is a healthcare executive responsible for overseeing and improving the overall patient experience within a healthcare organization. They develop strategies to enhance patient satisfaction, engagement, and care quality by working closely with medical staff, administrators, and patients. The CXO focuses on patient feedback, service improvements, and organizational culture to ensure compassionate, effective, and patient-centered care.

What are the key skills and qualifications needed to thrive as a chief patient experience officer?

To excel as a Chief Patient Experience Officer, you typically need a strong background in healthcare administration, patient relations, and a degree in healthcare management or a related field. Familiarity with patient satisfaction survey tools, customer experience platforms, and data analytics systems is vital, as is knowledge of regulatory compliance. Leadership, emotional intelligence, and effective communication distinguish top performers by enabling them to inspire cross-functional teams and foster patient-centered cultures. These skills are crucial for driving improvements in patient satisfaction and organizational reputation within complex healthcare environments.

What are the primary challenges a chief patient experience officer faces in their day-to-day work?

Chief Patient Experience Officers often encounter the challenge of balancing diverse patient needs with organizational goals, all while navigating the complexities of healthcare delivery. They must address and integrate feedback from various stakeholders—patients, families, clinicians, and administrative staff—into actionable strategies to enhance the care experience. Additionally, they are responsible for aligning cross-departmental teams and managing change initiatives to improve patient satisfaction. Successfully overcoming these challenges requires excellent problem-solving skills, collaboration, and a deep understanding of the healthcare environment.

What does a chief patient experience officer do?

A chief patient experience officer (CXO) is responsible for overseeing and improving the overall patient experience within a healthcare organization. They develop strategies to enhance patient satisfaction, coordinate with clinical and administrative teams, and implement initiatives that promote patient-centered care, often utilizing feedback tools and data analysis. The role requires strong leadership, communication skills, and knowledge of healthcare policies and patient engagement practices.
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Chief Patient Experience Officer jobs near you
Infographic showing various Chief Patient Experience Officer job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $151,302 per year, or $72.7 per hour.

Senior Director, Network Patient Experience Informatics,

Westchester Medical Center

Valhalla, NY • On-site

Full-time

Posted 17 days ago

Job description

Job Summary: Under the direction of the SVP, Chief Patient Experience Officer, the Senior Director of Patient Experience Informatics provides decision support and drives network-wide outcomes to improve patient experience enterprise wide through support, analytics, and transparency of patient experience data. This role performs data analysis and research to identify trends and opportunities using different platforms to facilitate and support overall patient experience strategy for all 9 WMCHealth hospitals and medical practice/ambulatory services clinics. An expert in measurement, this position works in partnership with the SVP, Chief Patient Experience Officer and VP of Patient Experience to ensure the organization meets or exceeds the service goals as measured by the organization and federal / state required patient experience surveys.
Responsibilities:
  • Manages WMCHealth Patient Experience Data & Analytics programs across the network.
  • Serves as key contact for external experience data vendors and liaisons for WMCHealth internal stakeholders.
  • Oversees support for consumer analytics and patient experience engagement tools.
  • Acts as internal content expert responsible for providing the organization with consistent and actionable data to drive patient experience improvements across all 9 hospitals within the WMCHealth network.
  • Designs and implements comprehensive and cadenced patient experience reporting and analytics for WMCHealth, including goal setting and metric monitoring.
  • Supervises setup of onboarding/off boarding of clinical personnel and locations.
  • Manages the entire database, including survey modifications and customizations, setting targets for sampling and response rates system-wide.
  • Collaborates with IT/System Analytics to obtain and provide data and works with IT/Data Warehouse to resolve technical problems related to data.
  • Compiles, edits, and interprets results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining.
  • Identifies best practices, benchmarking, and indicators with correlating results.
  • Leverages extensive, deep analytical knowledge, and process improvement skills to drive the development of analytical solutions.
  • Directs and supports site-based patient experience "deep-dives" including reviewing key themes and opportunities for improvement and driving ongoing patient experience initiatives.
  • Leads initiatives involving exploration and analysis of data across a variety of patient feedback data platforms across the network.
  • Develops and disseminates dashboards for easy end-user interpretation and analysis to key stakeholders and senior leaders.
  • Develops tools and resources to help leaders, physicians, and caregivers drive improvement through actionable reporting.
  • Tracks and trends regulatory publicly reported data, quality, CAHPS, and consumer analytics network-wide.
  • Prepares regular and special reports regarding hospital service performance for leadership meetings at all levels, including the Board of Trustees.
  • Adheres to WMCHealth policies and procedures and safeguards organizational assets.

Qualifications:
Experience:
  • 7 years of experience relevant to patient experience, required
  • Experience in a teaching hospital and/or health administration management, preferred

Education:
  • Master's degree in a related field required

Licenses / Certifications: N/A
Other:
  • Proficiency in analyzing and interpreting patient experience data
  • Excellent customer service, interpersonal communications, critical thinking, problem solving, and conflict resolution skills.
  • Excellent analytic skills are required, including analysis, planning, organizing, and troubleshooting.
  • An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions.
  • Ability to, under minimal supervision, function in high stress, multitask, and establish priorities.
  • An ability to work collaboratively in a fast-paced team environment.
  • A team player with proven success applying team approach to obtain resolution and work effectively with all levels in a large matrix organization.
  • Proficiency with office equipment and computer applications.

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