... chat and/or in person • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely ...
Quick apply
... chat and/or in person • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely ...
Inbound Chat Support (All Non-Critical Issue Types) * Respond to chats from customers to the NSC within parameters defined by NSC management * Additional Duties Additional Information All your ...
Inbound Chat Support (All Non-Critical Issue Types) * Respond to chats from customers to the NSC within parameters defined by NSC management * Additional Duties Additional Information All your ...
Technical Support Representative Level 1
Atlanta, GA · On-site +1
The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. Responsibilities What You'll Be Doing
Technical Support Representative Level 1
Atlanta, GA · On-site +1
The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. Responsibilities What You'll Be Doing
Client Support Specialist
$17.25 - $23.25/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...
Client Support Specialist
$17.25 - $23.25/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...
Customer Service Rep - Full Time or Part Time
Alpharetta, GA · On-site
$9 - $11/hr
Position Responsibilities: • Provide telephone, email and web chat support to customers. • Maintain solid customer relationships by handling their questions and concerns with speed and ...
Customer Service Rep - Full Time or Part Time
Alpharetta, GA · On-site
$9 - $11/hr
Position Responsibilities: • Provide telephone, email and web chat support to customers. • Maintain solid customer relationships by handling their questions and concerns with speed and ...
Provide telephone, email and web chat support to customers. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Process, enter and follow ...
Provide telephone, email and web chat support to customers. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Process, enter and follow ...
ADP is hiring an Associate Client Support Consultant for our Chat Team. Position is hybrid, working in the office 3 days a week and from home 2 days a week. (This might vary during training) * Are ...
ADP is hiring an Associate Client Support Consultant for our Chat Team. Position is hybrid, working in the office 3 days a week and from home 2 days a week. (This might vary during training) * Are ...
ADP is hiring an Associate Client Support Consultant for our Chat Team. Position is hybrid, working in the office 3 days a week and from home 2 days a week. (This might vary during training) * Are ...
ADP is hiring an Associate Client Support Consultant for our Chat Team. Position is hybrid, working in the office 3 days a week and from home 2 days a week. (This might vary during training) * Are ...
Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship ...
Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship ...
Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship ...
Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship ...
Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship ...
Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship ...
Technical Support/ IT Support
Alpharetta, GA · On-site
$24 - $25/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...
Quick apply
Technical Support/ IT Support
Alpharetta, GA · On-site
$24 - $25/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...
Respond to incoming leads via phone calls, online forms, email inquiries, chat support, and social media. * Qualify and convert leads into customers through engaging, consultative sales techniques.
Quick apply
Respond to incoming leads via phone calls, online forms, email inquiries, chat support, and social media. * Qualify and convert leads into customers through engaging, consultative sales techniques.
Technical Support Coordinator
Alpharetta, GA · On-site
$40K - $67K/yr
The team operates in a fastpaced, customerfocused environment and supports users through multiple communication channels, including phone, email, and chat. Collaboration, professionalism, and a ...
Technical Support Coordinator
Alpharetta, GA · On-site
$40K - $67K/yr
The team operates in a fastpaced, customerfocused environment and supports users through multiple communication channels, including phone, email, and chat. Collaboration, professionalism, and a ...
Technical Support Coordinator
Duluth, GA · On-site
$40K - $67K/yr
The team operates in a fastpaced, customerfocused environment and supports users through multiple communication channels, including phone, email, and chat. Collaboration, professionalism, and a ...
Technical Support Coordinator
Duluth, GA · On-site
$40K - $67K/yr
The team operates in a fastpaced, customerfocused environment and supports users through multiple communication channels, including phone, email, and chat. Collaboration, professionalism, and a ...
Customer Support Specialist
$19 - $23/hr
A Little About the Role The Bilingual Customer Support Specialist will be responsible for ... Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a ...
Customer Support Specialist
$19 - $23/hr
A Little About the Role The Bilingual Customer Support Specialist will be responsible for ... Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a ...
Customer Support Specialist
$19 - $23/hr
A Little About the Role The Bilingual Customer Support Specialist will be responsible for ... Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a ...
Customer Support Specialist
$19 - $23/hr
A Little About the Role The Bilingual Customer Support Specialist will be responsible for ... Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a ...
Customer Support Specialist
Atlanta, GA · On-site
$19 - $23/hr
A Little About the Role The Bilingual Customer Support Specialist will be responsible for ... Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a ...
Customer Support Specialist
Atlanta, GA · On-site
$19 - $23/hr
A Little About the Role The Bilingual Customer Support Specialist will be responsible for ... Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a ...
Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the ...
Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the ...
Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the ...
Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the ...
Chat Support information
See Georgia salary details
$12.18 - $14.50
14% of jobs
$15.72 is the 25th percentile. Wages below this are outliers.
$14.50 - $16.83
21% of jobs
$16.83 - $19.15
14% of jobs
The median wage is $19.29 / hr.
$19.15 - $21.48
18% of jobs
$23.06 is the 75th percentile. Wages above this are outliers.
$21.48 - $23.80
12% of jobs
$23.80 - $26.13
6% of jobs
$26.13 - $28.45
4% of jobs
$28.45 - $30.78
3% of jobs
$30.78 - $33.10
3% of jobs
$33.10 - $35.43
3% of jobs
$35.43 - $37.75
1% of jobs
$12
$21
$37
How much do chat support jobs pay per hour?
As of Jul 29, 2026, the average hourly pay for chat support in Georgia is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.94 per hour, depending on experience, location, and employer.
What are some common challenges faced by chat support representatives, and how can they be managed effectively?
Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.
What is the difference between Chat Support vs Customer Service Representative?
| Aspect | Chat Support | Customer Service Representative |
|---|---|---|
| Primary Role | Handle customer inquiries via live chat platforms | Assist customers through phone, email, or in-person interactions |
| Work Environment | Online, computer-based, often remote | Office, call center, or remote |
| Required Skills | Typing speed, written communication, problem-solving | Verbal communication, empathy, multitasking |
| Common Certifications | None typically required, but customer service or communication courses help | Customer service certifications may be preferred |
Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.
What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?
To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.
What are Chat Support representatives?
Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
What are the most commonly searched types of Chat Support jobs in Georgia? The most popular types of Chat Support jobs in Georgia are:
What are popular job titles related to Chat Support jobs in Georgia? For Chat Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Georgia look for? The top searched job categories for Chat Support jobs in Georgia are:
What cities in Georgia are hiring for Chat Support jobs? Cities in Georgia with the most Chat Support job openings:
$21/hr
Contractor
Re-posted 28 days ago
Job description
Title: IT Technical Support
Location: Alpharetta, GA 30005
Duration: 06 Months
Pay Rate: $21.00/- on W2
About Job:
Roles and Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
#CareerBuilder #Monster #Dice #Indeed #LinkedIn