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Chat Support Jobs in Athens, GA (NOW HIRING)

Docebo

Premium Support Advisor

Athens, GA · On-site

Provide dynamic, multi-channel technical support via phone, video, email, and chat, ensuring seamless adaptability to client communication preferences. * Champion Client Needs: Advocate for the ...

Docebo

Premium Support Advisor

Athens, GA · On-site

Provide dynamic, multi-channel technical support via phone, video, email, and chat, ensuring seamless adaptability to client communication preferences. * Champion Client Needs: Advocate for the ...

Atosa USA, Inc.

Customer Support Technician

Flowery Branch, GA · On-site

$16.75 - $22.75/hr

The Customer Support Technician is responsible for providing technical support and outstanding customer service to ensure a seamless experience for our valued customers. This role involves managing ...

ProCare Rx

Client Support Specialist

Gainesville, GA · On-site

$16.75 - $22.50/hr

Summary The Client Support Specialist will provide support with plan benefit changes and account support to the Client Services team with a focus on benefit maintenance, changes, claims research and ...

ProCare Rx

Client Support Specialist

Gainesville, GA · On-site

$16.75 - $22.50/hr

Summary The Client Support Specialist will provide support with plan benefit changes and account support to the Client Services team with a focus on benefit maintenance, changes, claims research and ...

PRICE INDUSTRIES INC

ERP Support Specialist

Winder, GA · On-site

Price Industries is seeking an IFS Cloud ERP Support Specialist to support the successful implementation, stabilization, and continuous improvement of the IFS Cloud ERP platform across our Georgia ...

PRICE INDUSTRIES INC

ERP Support Specialist

Winder, GA · On-site

Price Industries is seeking an IFS Cloud ERP Support Specialist to support the successful implementation, stabilization, and continuous improvement of the IFS Cloud ERP platform across our Georgia ...

Ulta Beauty

Lead Cashier

Commerce, GA · On-site

$14.75 - $18/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Commerce, GA · On-site

$14.75 - $18/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

New

Ulta Beauty, Inc.

Lead Cashier

Commerce, GA · On-site

$14.75 - $18/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

New

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All JobsChat Support JobsChat Support Jobs in Athens, GA

Chat Support information

See Athens, GA salary details

$13

$25

$43

How much do chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for chat support in Athens, GA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $27.40 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Athens, GA?

The most popular types of Chat Support jobs in Athens, GA are:

What are popular job titles related to Chat Support jobs in Athens, GA?

For Chat Support jobs in Athens, GA, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Athens, GA look for?

The top searched job categories for Chat Support jobs in Athens, GA are:

What cities near Athens, GA are hiring for Chat Support jobs?

Cities near Athens, GA with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Athens, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,315 per year, or $25.2 per hour.

Premium Support Advisor

Docebo

Athens, GA • On-site

Other

Medical, PTO

Posted 21 days ago

Job description

Artificial Intelligence. Actual Impact.
At Docebo, we're using AI to change how people learn at work-and we mean actually change it. We're an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.
We're shaping the future of learning with a team that isn't afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people-you'll feel right at home here. And it's not just what we build, it's how we show up. At Docebo, our values aren't just posters on the wall-they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.
So... what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.
The Adventure Ahead
The role of the Premium Support Advisor is crucial in ensuring that our Premium Support customers enjoy a seamless, top-tier experience with our products. You will play a key role in elevating customer satisfaction by proactively addressing technical issues, analyzing support trends, and providing highly tailored support services. By blending technical expertise with a passionate commitment to customer advocacy, you will ensure that client needs are not only met but entirely anticipated as we continuously enhance service delivery.
The Day-to-Day
  • Deliver VIP Experiences: Serve on our Premium Support team to provide an incredibly valuable customer experience to Premier, Advantage, and Essential accounts, ensuring the successful delivery of Premium Support offerings.
  • Collaborate for Success: Partner closely with Customer Success Managers (CSMs), Account Managers (AMs), Professional Services (PS), Technical Account Managers (TAMs), and leadership teams to maximize customer satisfaction and retention.
  • Resolve & Optimize: Serve as the primary support contact for assigned clients, conduct ticket reviews to identify trends, manage issues through to resolution, and effectively address escalations based on urgency.
  • Communicate Across Channels: Provide dynamic, multi-channel technical support via phone, video, email, and chat, ensuring seamless adaptability to client communication preferences.
  • Champion Client Needs: Advocate for the business needs of Premium clients, strive to exceed customer expectations, and collaborate with Product and Support Management on the rollout of new features by sharing valuable client insights.
  • Investigate & Escalate: Diagnose complex software application issues to determine root causes, propose appropriate solutions, and confidently escalate concerns to the Product team when necessary.
  • Document with Precision: Maintain meticulous documentation of customer environments, interactions, and troubleshooting processes to facilitate vital knowledge sharing and enhance response effectiveness.
Your Superpowers
  • Customer-Obsessed Mindset: Exhibit strong customer-centered behaviors with exceptional verbal and written communication skills to effectively convey technical information and engage technical and non-technical stakeholders alike.
  • Technical Troubleshooting Guru: Demonstrate a strong technical aptitude with a minimum of 3.5 years of experience in SaaS technical support or a related field to conquer and troubleshoot complex software applications.
  • Autonomous Problem Solver: Showcase a proactive approach, critical thinking skills, and a demonstrated ability to autonomously lead technical support requests to innovative resolutions.
  • Tech Stack Navigator: Utilize your proficiency in SaaS support tools such as Zendesk, Salesforce, Slack, and JIRA to streamline workflows and deliver rapid solutions.
  • Collaborative Team Player: Bring a self-starter mindset and collaborative nature to work effectively both independently and as part of a cohesive, inclusive team.
  • Educated Professional: Possess a Bachelor's degree in Computer Science, Information Technology, or a related field (or bring equivalent, hard-earned professional experience to the table)
Our Hybrid Work Philosophy
Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it's a balance designed to help everyone do their best work and keep growing.
Our Total Rewards Philosophy
Our Total Rewards Philosophy centers around three core areas to reward and care for our People:
  • Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
  • Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people's physical, mental, and financial well-being.
  • Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
Our Promise to You
  • Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
  • Your Well-Being, Covered: You'll get access to health benefits, so you can get the care you need when you need it.
  • Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
  • Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
  • Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

About Docebo
At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values-Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection-that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.
Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@docebo.com. The email should also include the position you're interested in.

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