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Chat Support Jobs in Atlanta, GA (NOW HIRING)

Zelis

Client Support Specialist

Atlanta, GA · On-site

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Zelis

Client Support Specialist

Atlanta, GA

$17.25 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your ...

Procare Solutions

Customer Support Specialist

Atlanta, GA

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A Little About the Role The Bilingual Customer Support Specialist will be responsible for ... Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a ...

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Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Atlanta, GA

Chat Support information

See Atlanta, GA salary details

$13

$24

$42

How much do chat support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for chat support in Atlanta, GA is $24.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.97 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.

What are the most commonly searched types of Chat Support jobs in Atlanta, GA?

The most popular types of Chat Support jobs in Atlanta, GA are:

What are popular job titles related to Chat Support jobs in Atlanta, GA?

For Chat Support jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Atlanta, GA look for?

The top searched job categories for Chat Support jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Chat Support jobs?

Cities near Atlanta, GA with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Atlanta, GA as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 91% In-person, 3% Hybrid, and 6% Remote job distribution, with an average salary of $51,481 per year, or $24.8 per hour.

IT Technical Support / Chat Support in Alpharetta, GA 30005

Amicis Global

Alpharetta, GA • On-site

$21/hr

Contractor

Re-posted 13 days ago

Job description

Title: IT Technical Support
Location: Alpharetta, GA 30005
Duration: 06 Months
Pay Rate: $21.00/- on W2
 
About Job:
Roles and Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
 
 
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