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Chat Support Jobs in Atlanta, GA (NOW HIRING)

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

A Little About the Role The Bilingual Customer Support Specialist will be responsible for ... Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a ...

RELX

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

The team operates in a fastpaced, customerfocused environment and supports users through multiple communication channels, including phone, email, and chat. Collaboration, professionalism, and a ...

LexisNexis

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

The team operates in a fast-paced, customer-focused environment and supports users through multiple communication channels, including phone, email, and chat. Collaboration, professionalism, and a ...

RELX Group plc

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

The team operates in a fast-paced, customer-focused environment and supports users through multiple communication channels, including phone, email, and chat. Collaboration, professionalism, and a ...

Autodesk

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Provide support via live chat, email, and phone/screenshare to our key strategic customers, resolving their technical issues to ensure their success * Provide clear, empathetic, and structured ...

Adams Keegan

Customer Support Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

Customer Support Representative We are looking for a proactive and personable Customer Support ... This role is focused on delivering excellent customer service across phone, email, and chat ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Atlanta, GA

Chat Support information

See Atlanta, GA salary details

$13

$25

$42

How much do chat support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for chat support in Atlanta, GA is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.26 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Atlanta, GA?

The most popular types of Chat Support jobs in Atlanta, GA are:

What are popular job titles related to Chat Support jobs in Atlanta, GA?

For Chat Support jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Atlanta, GA look for?

The top searched job categories for Chat Support jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Chat Support jobs?

Cities near Atlanta, GA with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Atlanta, GA as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 91% In-person, 3% Hybrid, and 6% Remote job distribution, with an average salary of $52,102 per year, or $25 per hour.

Help desk support /Technical support Analyst

Vertisystem

Lawrenceville, GA • On-site

Contractor

Re-posted 3 days ago

Job description

Company Description

Greetings!

Hope you are doing well!!

This is Vikas from VertiSystem Inc. Currently I am hiring for our direct client. I found your resume on a job board and your profile seems to be a match for the position. We are the primary vendor with this client. Please find the job details below. For more details, you can reach me at 609-246-2390 and please send your updated resume.

 

Qualifications

Job Title:          Customer Support Analyst

Location:          Lawrenceville, GA 30043

Duration:          06 months.

 

Description:
Shift/Hours: Training 9-6 for 8 weeks and then 11-8

Job Description: Job Title: Customer Support Analyst
Overview: As an analyst, you will be responsible for enhancing each customer's relationship with client. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding client's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional client products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Responsibilities:
Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
Assists customers in gaining the most value from their Sage products and services.
Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.

 

Let me know if you are interested in this position.

Additional Information

All your informat

Vikas Jalodiya

Direct: (609)-246-2390

Apply