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Chat Support Jobs in Macon, GA (NOW HIRING)

Five Below

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Offer after-hours support for critical incidents or projects as needed. * Identify root causes of recurring technical issues, implement preventive measures, and maintain a knowledge base for common ...

Five Below

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Offer after-hours support for critical incidents or projects as needed. * Identify root causes of recurring technical issues, implement preventive measures, and maintain a knowledge base for common ...

Zifty.com

Catering Delivery Driver

Macon, GA · On-site

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Zifty

Catering Delivery Driver

Macon, GA · On-site

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Ulta Beauty

Lead Cashier

Warner Robins, GA · On-site

$14 - $17/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Warner Robins, GA · On-site

$14 - $17/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Warner Robins, GA

$14 - $17/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Zifty

Catering Delivery Driver

Macon, GA · On-site

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

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All JobsChat Support JobsChat Support Jobs in Macon, GA

Chat Support information

See Macon, GA salary details

$13

$24

$42

How much do chat support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for chat support in Macon, GA is $24.98, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.21 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Macon, GA?

The most popular types of Chat Support jobs in Macon, GA are:

What are popular job titles related to Chat Support jobs in Macon, GA?

For Chat Support jobs in Macon, GA, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Macon, GA look for?

The top searched job categories for Chat Support jobs in Macon, GA are:

What cities near Macon, GA are hiring for Chat Support jobs?

Cities near Macon, GA with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Macon, GA as of August 2026, with employment types broken down into 62% Full Time, and 38% Contract. Highlights an 100% In-person job distribution, with an average salary of $51,962 per year, or $25 per hour.

Entry Level Chat Support

CannaSense Total Wellness

Warner Robins, GA • On-site

$16.75 - $22/hr

Other

Re-posted 5 days ago

Job description

CannaSense Total Wellness
Cultivating Responsible Cannabis Use
CannaSense Total Wellness is currently training volunteers across the country to help man our chat support system. You do not have to be a computer guru, but you should be comfortable with a computer, have great internet connection and a few 2 hour blocks of free time. You can only qualify if you are in the collective.
Work From Home Office
This is a virtual work from home office position. Warner Robins, Georgia is only the office location in charge of our volunteer program.
Scheduling Plan
We are training volunteers to sign in to our chat system and assist other patients. To keep things running smoothly, we need a scheduling structure.
What we need.

  1. 2 Hour dedicated Time Slots - Patients need your full attention.
  2. Time Slots Scheduled Weekly - update your availability weekly.
  3. You are free to do more. But we schedule in 2 hour time slots.

NOTE: We do not need a resume for this position.
ALSO NOTE: This is a required position for any candidate who wishes to apply for any other position with us in the future.

Apply