Title: IT Technical Support Location: Alpharetta, GA 30005 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service skills to provide
Quick apply
Title: IT Technical Support Location: Alpharetta, GA 30005 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service skills to provide
Technical Support Representative Level 1
Atlanta, GA · On-site +1
Overview This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and
Technical Support Representative Level 1
Atlanta, GA · On-site +1
Overview This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and
Client Support Specialist
Atlanta, GA · On-site
$17.25 - $23.25/hr
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750
Client Support Specialist
Atlanta, GA · On-site
$17.25 - $23.25/hr
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750
Customer Service Rep - Full Time or Part Time
Alpharetta, GA · On-site
$9 - $11/hr
Company Description Job Description Position Summary: The Customer Service Rep is responsible for handling the day to day general office duties and providing telephone support to customers. Position
Customer Service Rep - Full Time or Part Time
Alpharetta, GA · On-site
$9 - $11/hr
Company Description Job Description Position Summary: The Customer Service Rep is responsible for handling the day to day general office duties and providing telephone support to customers. Position
Position Summary: The Customer Service Rep is responsible for handling the day to day general office duties and providing telephone support to customers. Position Requirements: Excellent
Position Summary: The Customer Service Rep is responsible for handling the day to day general office duties and providing telephone support to customers. Position Requirements: Excellent
Technical Support/ IT Support
Alpharetta, GA · On-site
$24 - $25/hr
Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $21/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking IT
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Technical Support/ IT Support
Alpharetta, GA · On-site
$24 - $25/hr
Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $21/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking IT
General information Name Customer Engagement Specialist Ref # 3535 City Atlanta State Georgia Country United States Function Customer Service BradyPLUS is now Imperial Brady! To learn more visit
General information Name Customer Engagement Specialist Ref # 3535 City Atlanta State Georgia Country United States Function Customer Service BradyPLUS is now Imperial Brady! To learn more visit
Automotive & Internet Sales Agent
Loganville, GA · On-site
$70K - $135K/yr
Are You a Human Calculator with a Need for Speed? Role: Performance Sales Specialist (Automotive) Location: Loganville, GA Forget the "suit and tie" grind. We don't want order-takers; we want closers
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Automotive & Internet Sales Agent
Loganville, GA · On-site
$70K - $135K/yr
Are You a Human Calculator with a Need for Speed? Role: Performance Sales Specialist (Automotive) Location: Loganville, GA Forget the "suit and tie" grind. We don't want order-takers; we want closers
Tech Support Analyst - $25/hr
Alpharetta, GA · On-site
$25/hr
Job Summary : Veterans Sourcing Group, LLC is seeking a Tech Support Analyst to serve as the first point of contact for IT support in a fast-paced environment. The role involves providing exceptional
Tech Support Analyst - $25/hr
Alpharetta, GA · On-site
$25/hr
Job Summary : Veterans Sourcing Group, LLC is seeking a Tech Support Analyst to serve as the first point of contact for IT support in a fast-paced environment. The role involves providing exceptional
IT Support in Alpharetta, GA 30005
Alpharetta, GA · On-site
$25/hr
Title: IT Support Location: Alpharetta, GA 30005 Duration: 12 Months Pay Rate: $21.00 - $24.00/- on W2 Shift Requirements: All applicants must meet shift Requirements. Afternoon coverage as late as 6
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IT Support in Alpharetta, GA 30005
Alpharetta, GA · On-site
$25/hr
Title: IT Support Location: Alpharetta, GA 30005 Duration: 12 Months Pay Rate: $21.00 - $24.00/- on W2 Shift Requirements: All applicants must meet shift Requirements. Afternoon coverage as late as 6
IT Support in Alpharetta, GA 30009
Alpharetta, GA · On-site
$24/hr
Title: IT Support Location: Alpharetta, GA 30009 Duration: 12 Months Pay Rate: $21.00 - $24.00/- on W2 Shift Requirements: All applicants must meet shift Requirements. Afternoon coverage as late as 6
Quick apply
IT Support in Alpharetta, GA 30009
Alpharetta, GA · On-site
$24/hr
Title: IT Support Location: Alpharetta, GA 30009 Duration: 12 Months Pay Rate: $21.00 - $24.00/- on W2 Shift Requirements: All applicants must meet shift Requirements. Afternoon coverage as late as 6
26I/CHAT - Clinical Specialist - Sales
Atlanta, GA · On-site
$70 - $90/hr
Clinical Specialist - Sales - Atlanta (Job Ref: 26I/CHAT) Randox are a world leader in diagnostics for clinical healthcare, toxicology, and food security. Our expertise and product portfolio have
New
26I/CHAT - Clinical Specialist - Sales
Atlanta, GA · On-site
$70 - $90/hr
Clinical Specialist - Sales - Atlanta (Job Ref: 26I/CHAT) Randox are a world leader in diagnostics for clinical healthcare, toxicology, and food security. Our expertise and product portfolio have
New
Customer Support Specialist
Buford, GA · On-site
$16.50 - $22/hr
Customer Service Representative Location: Onsite Type: Full-Time - Temp to Hire Are you someone who thrives in a fast-paced environment and enjoys helping customers find solutions? We're looking for
New
Customer Support Specialist
Buford, GA · On-site
$16.50 - $22/hr
Customer Service Representative Location: Onsite Type: Full-Time - Temp to Hire Are you someone who thrives in a fast-paced environment and enjoys helping customers find solutions? We're looking for
New
Customer Support Specialist
$19 - $23/hr
About Procare ChildPlus by Procare Solutions, exists to help our users monitor and manage their programs, to make informed decisions, and maintain compliance. With more than 35 years of experience,
Customer Support Specialist
$19 - $23/hr
About Procare ChildPlus by Procare Solutions, exists to help our users monitor and manage their programs, to make informed decisions, and maintain compliance. With more than 35 years of experience,
Customer Support Specialist
Atlanta, GA · On-site
$19 - $23/hr
About Procare ChildPlus by Procare Solutions, exists to help our users monitor and manage their programs, to make informed decisions, and maintain compliance. With more than 35 years of experience,
Customer Support Specialist
Atlanta, GA · On-site
$19 - $23/hr
About Procare ChildPlus by Procare Solutions, exists to help our users monitor and manage their programs, to make informed decisions, and maintain compliance. With more than 35 years of experience,
Company Description Greetings! Hope you are doing well!! This is Vikas from VertiSystem Inc. Currently I am hiring for our direct client . I found your resume on a job board and your profile seems to
Company Description Greetings! Hope you are doing well!! This is Vikas from VertiSystem Inc. Currently I am hiring for our direct client . I found your resume on a job board and your profile seems to
Company Description Greetings! Hope you are doing well!! This is Vikas from VertiSystem Inc. Currently I am hiring for our direct client I found your resume on a job board and your profile seems to
Company Description Greetings! Hope you are doing well!! This is Vikas from VertiSystem Inc. Currently I am hiring for our direct client I found your resume on a job board and your profile seems to
Chat Support information
See Norcross, GA salary details
$13.53 - $16.11
14% of jobs
$17.46 is the 25th percentile. Wages below this are outliers.
$16.11 - $18.69
21% of jobs
$18.69 - $21.27
14% of jobs
The median wage is $21.42 / hr.
$21.27 - $23.85
18% of jobs
$25.61 is the 75th percentile. Wages above this are outliers.
$23.85 - $26.44
12% of jobs
$26.44 - $29.02
6% of jobs
$29.02 - $31.60
4% of jobs
$31.60 - $34.18
3% of jobs
$34.18 - $36.77
3% of jobs
$36.77 - $39.35
3% of jobs
$39.35 - $41.93
1% of jobs
$13
$24
$41
How much do chat support jobs pay per hour?
As of Sep 2, 2026, the average hourly pay for chat support in Norcross, GA is $24.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.59 per hour, depending on experience, location, and employer.
What is a chat support representative?
Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
What are the key skills and qualifications needed to thrive as a chat support representative?
To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.
What are some common challenges faced by chat support representatives, and how can they be managed effectively?
Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.
What is the difference between Chat Support vs Customer Service Representative?
| Aspect | Chat Support | Customer Service Representative |
|---|---|---|
| Primary Role | Handle customer inquiries via live chat platforms | Assist customers through phone, email, or in-person interactions |
| Work Environment | Online, computer-based, often remote | Office, call center, or remote |
| Required Skills | Typing speed, written communication, problem-solving | Verbal communication, empathy, multitasking |
| Common Certifications | None typically required, but customer service or communication courses help | Customer service certifications may be preferred |
Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.
How do you become a chat support agent?
To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.
What does a chat support job do?
A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.
What are the most commonly searched types of Chat Support jobs in Norcross, GA?
The most popular types of Chat Support jobs in Norcross, GA are:
What are popular job titles related to Chat Support jobs in Norcross, GA?
For Chat Support jobs in Norcross, GA, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Norcross, GA look for?
The top searched job categories for Chat Support jobs in Norcross, GA are:
What cities near Norcross, GA are hiring for Chat Support jobs?
Cities near Norcross, GA with the most Chat Support job openings:
$21/hr
Contractor
Re-posted 2 days ago
Job description
Title: IT Technical Support
Location: Alpharetta, GA 30005
Duration: 06 Months
Pay Rate: $21.00/- on W2
About Job:
Roles and Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
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About Amicis Global Technologies
Sourced by ZipRecruiter
Headquarters location
Brampton, ON, CA