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Chat Process Jobs in Texas (NOW HIRING)

Stellantis Financial Services US

Lease Processor I

Dallas, TX · On-site

$41K - $46K/yr

The Lease Processor I is responsible for verifying and processing lease contract packages to ensure ... Dealer Chat, email, and Outbound Calls. * Actively manage a shared email inbox, ensuring timely ...

Stellantis Financial Services

Lease Processor I

Dallas, TX

$41K - $46K/yr

The Lease Processor I is responsible for verifying and processing lease contract packages to ensure ... Dealer Chat, email, and Outbound Calls. * Actively manage a shared email inbox, ensuring timely ...

VDart, Inc.

Call Center Project Manager

Frisco, TX · On-site

... process and training opportunities • Leadership of multiple channel initiatives focused on call deflection and chat containment • Use customer data from call chat transcripts survey data and AI ...

Distro

Costumer Care Coordinator

El Paso, TX · On-site

$45K - $50K/yr

Process payments over the phone, email, and chat. Address cancellation inquiries regarding account closure, contract terms, and cancellation fees. Coordinate, gather and submit complete order ...

Distro

Costumer Care Coordinator

El Paso, TX · On-site

$45K - $50K/yr

Process payments over the phone, email, and chat. Address cancellation inquiries regarding account closure, contract terms, and cancellation fees. Coordinate, gather and submit complete order ...

Distro

Costumer Care Coordinator

El Paso, TX · On-site

$45K - $50K/yr

Process payments over the phone, email, and chat. Address cancellation inquiries regarding account closure, contract terms, and cancellation fees. Coordinate, gather and submit complete order ...

Cargill

General Production

Friona, TX · On-site

$23.90 - $28.80/hr

Job ID 329599 Date posted 07/01/2026 New, easy-to-apply options are available for this role: chat ... Supporting roles in the processing of beef * General use of a knife or other tools * Weighing ...

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Chat Process information

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How much do chat process jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for chat process in Texas is $23.73, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $27.55 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Chat Process role and how can they be managed?

In a Chat Process role, a frequent challenge is handling multiple customer queries simultaneously while maintaining accuracy and a positive tone. Time management and multitasking skills are essential, as agents often juggle several conversations at once. Additionally, interpreting written messages without verbal cues can be difficult, so strong written communication and empathy are key. Supportive team structures and regular training sessions can help you continuously improve your skills and manage these challenges effectively.

What are Chat Process jobs?

Chat Process jobs involve handling customer inquiries, support requests, or sales interactions through online chat platforms instead of phone calls or face-to-face communication. Employees in these roles typically assist customers by answering questions, resolving issues, and providing information in real time via chat windows on websites or mobile apps. These jobs require strong written communication skills, multitasking ability, and a customer-focused attitude. Chat Process roles are common in industries such as e-commerce, banking, and technical support.

How do I become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and familiarity with chat or customer service software. Many employers require a high school diploma or equivalent and may provide training on specific tools used in the role. Prior experience in customer service can be beneficial but is not always necessary.

How does a chat process work?

A chat process for a customer service role involves monitoring and responding to live messages from users using chat software or platforms. The process includes understanding customer inquiries, providing accurate information, and documenting interactions, often requiring good communication skills and familiarity with the tools used. Efficient chat processes help ensure timely support and customer satisfaction.

What is the difference between Chat Process vs Customer Service Representative?

AspectChat ProcessCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote or office-based; online chat platformsCall centers, retail, or office settings; phone and in-person interactions
Employer & Industry UsageTech companies, e-commerce, customer support servicesRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding online chat roles and skillsCustomer interaction and problem-solving skills

Chat Process roles focus on handling customer inquiries via online chat platforms, requiring specific training in chat software. Customer Service Representatives engage with customers through calls, in-person, or online, often requiring broader communication skills. Both roles are vital in customer support but differ mainly in communication channels and work environment.

What is a chat process job?

A chat process job involves managing and responding to customer inquiries through online chat platforms. It requires good communication skills, familiarity with chat software, and the ability to handle multiple conversations efficiently in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Chat Process Executive, and why are they important?

To thrive as a Chat Process Executive, you need excellent written communication skills, fast and accurate typing, and at least a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-centric attitude set top performers apart. These skills ensure efficient, high-quality customer support and satisfaction in a fast-paced digital environment.

How much can you earn in chat process work?

Chat process jobs typically pay between $8 and $15 per hour, depending on the company, experience, and location. Some roles may offer performance-based bonuses or incentives, and strong communication skills can lead to higher earnings.
What are popular job titles related to Chat Process jobs in Texas? For Chat Process jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Chat Process jobs in Texas look for? The top searched job categories for Chat Process jobs in Texas are:
Chat Process jobs near you
Relationship Manager

Relationship Manager

Intercontinental Exchange Holdings, Inc.

Houston, TX • Hybrid

Full-time

Posted 9 days ago

Job description

Overview

Job Purpose

ICE Data Services, a subsidiary of Intercontinental Exchange, presents the unique opportunity for a full-time Relationship Manager to join a team responsible for meeting existing customer revenue retention goals and surpassing sales quotas.  They will be responsible for growing ICE Desktop products by working with key energy and commodities firms in Houston.  The ICE Desktop product suite includes ICE Connect, ICE Options Analytics, and ICE Chat.

This role is ideally suited to a self-motivated individual who relishes being at the forefront of business activities and thrives on their own successes and those of the team. A strong communicator with a good knowledge of energy markets from trading, technology and a networking perspective is required. 

Responsibilities

  • Responsible for retaining revenue and increasing existing revenue for the ICE Desktop suite of products (ICE Connect, ICE Options Analytics, ICE Chat) within assigned accounts.
  • Gain in-depth knowledge of the ICE Connect & Options Analytics platforms, as well as the ICE Chat Pro parsing systems and related workflows.
  • Build durable, high-trust external relationships with existing users and trading managers through demos, trainings and overall support, both online and onsite.  
  • Become a trusted advisor for end-users (primarily traders, analysts, & billing/procurement staff) as well as mid-to-senior managers at client firms (multi-national and state-owned energy firms, global commodity houses, as well as energy trading divisions within banks).
  • Maximize retention and identify selling opportunities within existing accounts through user relationships, account analysis and competitive intelligence.
  • Attend networking events throughout the year. Develop strong connections with decision makers at varying levels within customer organizations.
  • Source leads through intel gathering using industry knowledge.
  • Manage new software feature roll outs for all ICE Connect and Chat applications.
  • Act as a liaison internally between sales, clients, product management and externally among trading desks and decision makers.
  • Collaborate globally with internal teams in Europe, APAC and Middle East. Solve billing issues and drive collections by navigating and interfacing with internal AR teams.
  • Take personal ownership for delivering high-quality outcomes in a fast-moving technical environment.

Knowledge and Experience

  • Bachelor's degree required.
  • Experience in energy market trading (natural gas, power, Crude Oil, Carbon is a plus), brokerage or clearing experience will be considered.
  • Knowledge of market structure & market dynamics related to OTC trading of energy products. Any experience in option portfolio risk is a strong plus as well as knowledge of option pricing theory. Experience in derivative exchange operations a strong plus.
  • Presentation skills; must be comfortable presenting to small groups in a corporate setting.
  • Strong experience using billing systems and related processes.
  • Knowledge of end user licensing agreements language and methodologies.
  • Strong Excel proficiency; requires strong proficiency with large data sets; experience with relational databases is a strong plus. Real-time modeling in live markets a strong plus.
  • Experience navigating internally in a large corporate setting to source subject matter experts across multiple areas.
  • Knowledge of Tableau reporting, Salesforce, and vended market data systems.
  • Strength in improving legacy processes and establishing new processes.
  • Extreme attention to detail and ability to prioritize workload is essential. Follow up and diligence in all aspects of work is required.
  • Ability to handle ambiguity and drive execution under pressure.
  • Excellent time management and judgement skills.
  • Fluent in English.

Additional Skills 

  • Existing network of contacts and firms in the gas/power/crude oil trading space is a plus.
  • Knowledge of RDBMS (Oracle, Access) systems is a plus.
  • Project management experience is a plus.
  • Existing network of people and customers at bank FCMs.
  • Experience with middle and back-office workflows.
  • Experience with Chat networks and or Voice brokering systems is a plus.

Schedule

This role requires in-office 5 days per week.

----------Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.Employment Type: FULL_TIME

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