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Ticketing Agent Jobs in Texas (NOW HIRING)

Livenation

Ticket Agent-PT- HOB Dallas

Dallas, TX

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live ...

MORAN SHIPPING AGENCIES INC

Vessel Agent

Houston, TX · On-site

Vessel Agent Hours: Full Time FLSA Status: Exempt Reports To: Vessel Manager Location: Houston, TX Classification: In-Person ABOUT MORAN SHIPPING Moran Shipping Agencies, Inc. is a family-owned ...

Pacific Cruise Ship Terminals

Pier Agent

Galveston, TX · On-site

Pier Agent Our Pier Agents strive to exceed guest expectations by delivering a smooth experience through the Cruise terminal while providing excellent customer service in all areas for the Cruise ...

Metro Cruise Services

Pier Agent

Galveston, TX · On-site

$14.50 - $16/hr

Pier Agent Our Pier Agents strive to exceed guest expectations by delivering a smooth experience through the Cruise terminal while providing excellent customer service in all areas for the Cruise ...

Metro Ports

Pier Agent

Galveston, TX · On-site

$14.50 - $17/hr

Pier Agent - Pay range is $14.50 to $17.00 Our Pier Agents strive to exceed guest expectations by delivering a smooth experience through the Cruise terminal while providing excellent customer service ...

Peerless Production Group

Ticket Agent

Weatherford, TX · On-site

$11 - $15/hr

Radiance at the Ranch is back for its 3rd year in Weatherford. Radiance is a drive through Christmas Light Show featuring millions of Christmas lights to be enjoyed by families in the comfort of ...

wearegat

Cabin Appearance Agent

Dallas, TX · On-site

GAT is seeking dynamic individuals to join its team of aviation professionals to join our team. Classification: Variable Hour, Non-Exempt Job Summary: Cabin Cleaner Agents provide support to GAT ...

wearegat

Cabin Appearance Agent

Dallas, TX · On-site

GAT is seeking dynamic individuals to join its team of aviation professionals to join our team. Classification: Variable Hour, Non-Exempt Job Summary: Cabin Cleaner Agents provide support to GAT ...

wearegat

Cabin Appearance Agent

Dallas, TX · On-site

GAT is seeking dynamic individuals to join its team of aviation professionals to join our team. Classification: Variable Hour, Non-Exempt Job Summary: Cabin Cleaner Agents provide support to GAT ...

wearegat

Cabin Appearance Agent

Dallas, TX · On-site

GAT is seeking dynamic individuals to join its team of aviation professionals to join our team. Classification: Variable Hour, Non-Exempt Job Summary: Cabin Cleaner Agents provide support to GAT ...

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All JobsTicketing Agent JobsTicketing Agent Jobs in Texas

Ticketing Agent information

See Texas salary details

$10

$14

$19

How much do ticketing agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for ticketing agent in Texas is $15.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.11 per hour, depending on experience, location, and employer.

What is a ticketing agent?

The job duties of a ticketing agent are to greet passengers at the airline check-in desk or gate, help them check their baggage, and inform them of their gate and other pertinent information about their flight. They may also be responsible for other customer service tasks, such as assisting with flight schedules or information, providing airport information, giving directions to the gate, and ticket changes.

What are the key skills and qualifications needed to thrive as a ticketing agent, and why are they important?

To thrive as a Ticketing Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation and ticketing systems like Amadeus or Sabre, as well as point-of-sale software, is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient operations, positive customer experiences, and accurate processing of travel arrangements.

What are some common challenges faced by ticketing agents during peak travel seasons?

During peak travel seasons, Ticketing Agents often encounter high volumes of customer inquiries and bookings, which can lead to increased stress and the need for efficient multitasking. Managing last-minute schedule changes, handling overbooked flights, and addressing customer concerns with patience are typical challenges. Agents must also stay updated on airline policies and fare changes, ensuring accurate information is provided to customers. Strong communication skills and the ability to remain calm under pressure are crucial for success during these busy periods.

What is the difference between Ticketing Agent vs Customer Service Representative?

AspectTicketing AgentCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in ticketing systemsHigh school diploma; customer service training often preferred
Work EnvironmentAirports, train stations, event venues, travel agenciesCall centers, retail stores, corporate offices
Employer & Industry UsageAirlines, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicketing Agent vs Customer Service Representative

While both roles involve assisting customers, Ticketing Agents primarily handle booking and issuing tickets in transportation or event settings, whereas Customer Service Representatives provide broader support across various industries. The roles share similar credentials and work environments but differ in their specific functions and industry focus.

What does a ticketing agent do?

A ticketing agent is responsible for selling, issuing, and managing tickets for transportation, events, or attractions. They assist customers with reservations, answer inquiries, and use computer systems or ticketing software to process transactions. Strong communication skills and attention to detail are important in this role.
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Ticketing Agent jobs near you
Infographic showing various Ticketing Agent job openings in Texas as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $31,192 per year, or $15 per hour.

Airline Ticketing Agent - DFW Airport

Hallmark Aviation Services

Dallas, TX • On-site

Other

Dental, Vision, Retirement

Re-posted 23 days ago

Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

46th of 67 rated aviation services

Job description


HALLMARK AVIATION SERVICES IS LOOKING FOR TICKETING AGENT FOR PRESTIGIOUS INTERNATIONAL AIRLINES AT DFW AIRPORT
How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry?
Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...
... peace of mind
Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to Domestic and International Airlines at DFW
  • Excellent advancement opportunities
  • Paid Training
  • Paid Parking
  • Dynamic Workplace
  • Voluntary dental, vision, and a matching 401k plan
  • Amazon Incentives
Are you excited yet? Fantastic! We are too.
You will also learn to perform the following functions throughout the course of your employment:
  • Learn behind-the-scenes workings of an international airport.
  • You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
  • Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
  • Enjoy the opportunity to professionally interact with high-profile passengers.
  • Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.
Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?
  • Eager to learn new skills
  • Organized and logical thinker
  • Make quick and rational decisions
  • Problem Solving
  • Ability to adapt quickly to unforeseen situations
  • Effective communication skills and good listening skills
  • Able to multi-task and carry out duties in a dynamic environment
  • At least 18 years of age
  • High school graduate or G.E.D equivalent.
  • Eligible to work in the United States
  • English proficient, other languages are a plus.
  • Computer savvy
  • Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
  • Must be able to obtain security clearance from US Customs and Border Protection
  • Environmental conditions involve continuous people interaction; fast pace; exposure to high noise levels, dirt, dust, fumes, heat, cold, hazardous or toxic material; heavy crowd activity; working in confined spaces or heights frequently and for extended periods,
Are you passionate about learning?
Paid training with our highly knowledgeable and top performing training department.
Equal Opportunity Employment
Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
If you've come this far, then take the next step towards elevating your skills and building your new career.
It's just one click away.
Job Summary:
Daily operations at the airport kiosk or ticketing desk, focusing on delivering outstanding customer service and resolving inquiries effectively. The role aims to maximize revenue through ticketing, ancillary sales, and promotion of products and the airline program, while ensuring operational excellence and customer satisfaction.
Key Responsibilities:
1. Ticketing & Reservations
  • Understand and address individual travel requirements.
  • Accurately handle reservations and fare calculations.
  • Ensure legal travel documentation (passport, visa, health) compliance.
  • Deliver a seamless and personalized customer experience.
2. Ancillary Sales
  • Promote and upsell services such as:
    • Airport upgrades
    • Extra legroom seats
    • Excess baggage
  • Aim to increase revenue through value-added services.
3. Commercial Products
  • Maintain deep knowledge of Emirates' commercial offerings.
  • Promote products that enhance the travel experience.
4. Airline Program
  • Educate customers about airline benefits, rules, and promotions.
  • Address queries and promote member enrollment.
  • Conduct regular stakeholder briefings to drive awareness and participation.
5. Sales Administration
  • Monitor and document all sales activity (daily to annually).
  • Ensure accurate cash/card reconciliation and secure deposits.
  • Collaborate with Finance for compliance with airline procedures and local regulations.
6. Passenger Acceptance
  • Monitor booking systems and coordinate with relevant departments.
  • Manage special cases (e.g. unaccompanied minors, medical cases).
  • Oversee queue management and ensure a smooth customer flow.
7. Operational Disruptions
  • Proactively manage rebooking, hotel arrangements, and other disruption support.
  • Handle denied boarding processes in line with policies.
  • Offer alternative solutions to retain customer trust.
8. Airport Operations Support
  • Assist across various functions including:
    • Check-in
    • Boarding
    • Lounge services
    • Ramp support
  • Flexibly support operational needs as directed by the Airport Services Manager.
Required Skills
  • Solid working knowledge of a major Computer Reservation System (CRS).
  • In-depth understanding of market trends and industry practices.
  • Successfully completed advanced courses in Reservations and Ticketing.
  • Trained in customer service excellence and passenger handling.
  • Proficient in Microsoft Office Suite, including Word, Excel, and Email applications.
  • Strong communication skills with fluency in English and the local language of the country of operation (both written and spoken).

What Hallmark Aviation Services employees say

Pay

Benefits

Hours and flexibility

Workplace

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Hallmark Aviation Services logo

About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1989

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