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Chat Process Jobs in Michigan (NOW HIRING)

Ulta Beauty

Lead Cashier

Grand Rapids, MI · On-site

$14.75 - $18/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Flint, MI · On-site

$15.50 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Norton Shores, MI · On-site

$14.50 - $17.50/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty

Lead Cashier

Marquette, MI · On-site

$15.50 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Fenton, MI · On-site

$14.50 - $17.50/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Adrian, MI · On-site

$14.25 - $17.50/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Fenton, MI · On-site

$14.50 - $17.50/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Lansing, MI · On-site

$14.25 - $17.50/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Norton Shores, MI · On-site

$14.50 - $17.50/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Marquette, MI

$15.50 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Canton, MI · On-site

$14.75 - $18/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Northville Township, MI · On-site

$15.25 - $18.50/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty

Lead Cashier

Troy, MI · On-site

$15.25 - $18.50/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty

Lead Cashier

Ann Arbor, MI · On-site

$15.75 - $19/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Grand Rapids, MI

$14.75 - $18/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Livonia, MI

$15 - $18.25/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Taylor, MI · On-site

$14.75 - $18/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Taylor, MI · On-site

$14.75 - $18/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Grand Rapids, MI

$14.75 - $18/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty

Lead Cashier

Taylor, MI · On-site

$14.75 - $18/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

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All JobsChat Process JobsChat Process Jobs in Michigan

Chat Process information

See Michigan salary details

$12

$22

$42

How much do chat process jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for chat process in Michigan is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $25.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Process Executive, and why are they important?

To thrive as a Chat Process Executive, you need excellent written communication skills, fast and accurate typing, and at least a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-centric attitude set top performers apart. These skills ensure efficient, high-quality customer support and satisfaction in a fast-paced digital environment.

What are some common challenges faced in a Chat Process role and how can they be managed?

In a Chat Process role, a frequent challenge is handling multiple customer queries simultaneously while maintaining accuracy and a positive tone. Time management and multitasking skills are essential, as agents often juggle several conversations at once. Additionally, interpreting written messages without verbal cues can be difficult, so strong written communication and empathy are key. Supportive team structures and regular training sessions can help you continuously improve your skills and manage these challenges effectively.

What are Chat Process jobs?

Chat Process jobs involve handling customer inquiries, support requests, or sales interactions through online chat platforms instead of phone calls or face-to-face communication. Employees in these roles typically assist customers by answering questions, resolving issues, and providing information in real time via chat windows on websites or mobile apps. These jobs require strong written communication skills, multitasking ability, and a customer-focused attitude. Chat Process roles are common in industries such as e-commerce, banking, and technical support.

What is the difference between Chat Process vs Customer Service Representative?

AspectChat ProcessCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote or office-based; online chat platformsCall centers, retail, or office settings; phone and in-person interactions
Employer & Industry UsageTech companies, e-commerce, customer support servicesRetail, telecom, banking, and various service industries
Common Search & Comparison IntentUnderstanding online chat roles and skillsCustomer interaction and problem-solving skills

Chat Process roles focus on handling customer inquiries via online chat platforms, requiring specific training in chat software. Customer Service Representatives engage with customers through calls, in-person, or online, often requiring broader communication skills. Both roles are vital in customer support but differ mainly in communication channels and work environment.

What are popular job titles related to Chat Process jobs in Michigan? For Chat Process jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Chat Process jobs in Michigan look for? The top searched job categories for Chat Process jobs in Michigan are:
Chat Process jobs near you
Infographic showing various Chat Process job openings in Michigan as of May 2026, with employment types broken down into 6% Locum Tenens, 55% Full Time, 10% Part Time, 11% Temporary, and 18% Contract. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $46,183 per year, or $22.2 per hour.
Lead Cashier

Lead Cashier

Ulta Beauty

Grand Rapids, MI • On-site

$14.75 - $18/hr

Full-time

Posted 11 days ago

Ulta Beauty rating

6.0

Company rating: 6.0 out of 10

Based on 994 frontline employees who took The Breakroom Quiz

12th of 23 rated health and beauty retailers

Job description

OVERVIEW
Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.
If you seek greater purpose-a place of vision, mission, and lived values-where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.
GENERAL SUMMARY & SCOPE
The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross-training of other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle and positively contributes to achieve goals.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)
The LC is a champion of Ulta Beauty's mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):
Performance
  • Contribute to meeting or exceeding the store's goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
  • Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
  • Courteously handle sales, refunds, and exchanges.
  • Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
  • Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
  • Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
  • Maintain prompt, regular attendance.

People
  • Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
  • Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed.
  • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
  • Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to individual and store credit and loyalty goals.
  • Assist in the training of new cashiers, and cross-training other associates in cashiering.
  • Stand out as a leader with the ability to engage and influence peers to achieve peak productivity and performance.
  • Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience, and following Ulta Beauty's systems' prompts.
  • Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
  • Collaborate with managers and associates throughout the store to help grow the business.

Process
  • Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards.
  • Adhere to Ulta Beauty's dress code.
  • Ensure the completion of all transactions, including guest returns and associate transactions, and the proper control of all cash and media at the cashwrap according to company policies and procedures.
  • Complete select register open and close functions as directed by the manager on duty.
  • Maintain outstanding store standards and overall store cleanliness throughout the store, including at the cashwrap, on the salesfloor, and in the restrooms, backroom, and break area.
  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
  • Execute other operational tasks as directed.
JOB QUALIFICATIONS
Education
  • High school diploma is preferred

Experience
  • 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
  • Proven ability to delegate, multi-task, and problem-solve
  • Demonstrated knowledge and passion for guest service and a competency for selling
  • Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
  • Demonstrated experience in exceeding sales goals and training new hires

Skills
  • Proficient with basic technology (e.g., Point of Sale system and Apple devices)
  • Excellent written and verbal communication
  • Strong collaboration and interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to build and maintain strong customer relationships
  • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

SPECIAL POSITION REQUIREMENTS
  • Work a flexible schedule to include days, evenings, weekends, and holidays
  • The role of Lead Cashier cannot be held by a minor. Any associate being hired or promoted into the role must be 18 years of age.

WORKING CONDITIONS
  • Continuous mobility throughout the store during shift, including twisting
  • Frequent bending, pulling, pushing, crouching, stooping, twisting, and reaching during shift
  • Frequent lifting and/or moving up to 25 lbs. during shift
  • Continuous coordination and manipulation of objects during shift

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
ABOUT
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

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