Bridgman, MI · On-site
$15 - $20.50/hr
Provide outstanding customer service by responding to inquiries via phone, email, and chat. Assist clients with policy questions, claims, and coverage options. Process policy changes and updates ...
Bridgman, MI · On-site
$15 - $20.50/hr
Provide outstanding customer service by responding to inquiries via phone, email, and chat. Assist clients with policy questions, claims, and coverage options. Process policy changes and updates ...
Lapeer, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Lapeer, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Middleville, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Middleville, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Muskegon, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Muskegon, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Port Huron, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Port Huron, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Dearborn, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Dearborn, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Warren, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Warren, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
$20 - $24/hr
Provide outstanding customer service by responding to inquiries via phone, email, and chat. * Assist clients with policy questions, claims, and coverage options. * Process policy changes and updates ...
Quick apply
$20 - $24/hr
Provide outstanding customer service by responding to inquiries via phone, email, and chat. * Assist clients with policy questions, claims, and coverage options. * Process policy changes and updates ...
Monroe, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Monroe, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Grand Rapids, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Grand Rapids, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Marshall, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Marshall, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Temperance, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Temperance, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Byron Center, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Byron Center, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Rockford, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Rockford, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Dundee, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Dundee, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Deckerville, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Deckerville, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Grand Rapids, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Grand Rapids, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Olivet, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
Olivet, MI · On-site
Pull up a chair or walk around the room during activities and chat * Assist with classroom management (as needed or directed) * Assist the teacher(s) with students who behave inappropriately during ...
| Aspect | Chat Assistant | Customer Service Representative |
|---|---|---|
| Credentials | Minimal; often high school diploma or equivalent | High school diploma or higher; some roles may require specific training |
| Work Environment | Online, remote, or call center settings | Call centers, retail, or office settings, often in person or via phone |
| Industry Usage | Customer support, e-commerce, tech companies | Retail, telecom, banking, and various service industries |
| Primary Tasks | Responding to customer inquiries via chat, providing information, troubleshooting basic issues | Handling customer inquiries via phone or in person, resolving complaints, processing transactions |
While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.
$15 - $20.50/hr
Other
Retirement, PTO
Posted 26 days ago
Benefits:
License reimbursement
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
About the Role:
Join The Swab Agency - Farm Bureau Insurance as a Customer Care Representative and be the friendly voice that supports our clients in Bridgman, MI. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer service.
Responsibilities:
Provide outstanding customer service by responding to inquiries via phone, email, and chat.
Assist clients with policy questions, claims, and coverage options.
Process policy changes and updates efficiently and accurately.
Maintain accurate records of customer interactions and transactions.
Identify customer needs and recommend appropriate insurance products.
Collaborate with team members to ensure a seamless customer experience.
Stay informed about industry trends and updates to better serve clients.
Participate in ongoing training and development opportunities.
Requirements:
High school diploma or equivalent; college degree preferred.
Previous customer service experience, preferably in the insurance industry.
Strong communication and interpersonal skills.
Ability to handle multiple tasks and prioritize effectively.
Proficient in Microsoft Office Suite and customer management software.
Detail-oriented with excellent problem-solving abilities.
Positive attitude and a commitment to providing top-notch service.
Insurance license or willingness to obtain one within a specified timeframe.
About Us:
The Swab Agency - Farm Bureau Insurance has been serving the Bridgman community for over a decade, providing personalized insurance solutions tailored to our clients' needs. Our customers love us for our dedication to service and our employees appreciate a supportive work environment that encourages growth and teamwork.