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Chat Assistant Jobs in Michigan (NOW HIRING)

MS International

Product Promoter

Wixom, MI · On-site

Im Mira, MSIs Intelligent Recruiting Assistant. You can ask me anything about our business, culture, team, and more. You can also ask me about open jobs. Id love to help you apply now! Click the Chat ...

Kid to Kid

Assistant Store Manager

Grandville, MI · On-site

$17/hr

We are seeking a strong assistant manager candidate who can help manage the store full time, ... Upward mobility We'd love to chat with you and see if our career opportunity would be right for you.

Morley

Administrative Assistant (On Site)

Saginaw, MI · On-site

$14/hr

As an Administrative Assistant (Administrative Coordinator) at Morley in Saginaw, Michigan, you'll ... Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat ...

Morley

Administrative Assistant (On Site)

Saginaw, MI · On-site

$14/hr

As an Administrative Assistant (Administrative Coordinator) at Morley in Saginaw, Michigan, you'll ... Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat ...

Wing Assistant

Field & Events Marketer

Detroit, MI

You can rally a team, brief executives, and chat up prospects on a show floor with equal ease ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Wing Assistant

Field & Events Marketer

Detroit, MI · On-site +1

You can rally a team, brief executives, and chat up prospects on a show floor with equal ease ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

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All JobsChat JobsChat Assistant JobsChat Assistant Jobs in Michigan

Chat Assistant information

What are the key skills and qualifications needed to thrive as a chat assistant, and why are they important?

To thrive as a Chat Assistant, you need strong written communication skills, quick typing abilities, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is typically required. Excellent problem-solving, patience, and adaptability help individuals stand out when assisting diverse customers. These skills ensure efficient, accurate, and positive interactions, which are crucial for maintaining customer satisfaction and brand reputation.

What is a chat assistant?

Chat Assistants are software programs or human agents that interact with users through text-based interfaces, such as chat windows on websites or messaging apps. Their main role is to answer questions, provide customer support, assist with transactions, or guide users through various processes. Chat Assistants can be powered by artificial intelligence, pre-set scripts, or live human support, and are commonly used in customer service, sales, and technical support environments.

What are some common challenges chat assistants face when handling multiple conversations simultaneously?

Chat Assistants often manage several customer conversations at once, which can be challenging due to the need to provide accurate, timely, and personalized responses. Balancing speed with quality, avoiding copy-paste errors, and maintaining a friendly, consistent tone across all chats are frequent hurdles. Effective multitasking, strong organizational skills, and familiarity with chat management tools can help overcome these challenges and ensure a positive customer experience.

What is the difference between Chat Assistant vs Customer Service Representative?

AspectChat AssistantCustomer Service Representative
CredentialsMinimal; often high school diploma or equivalentHigh school diploma or higher; some roles may require specific training
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings, often in person or via phone
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Primary TasksResponding to customer inquiries via chat, providing information, troubleshooting basic issuesHandling customer inquiries via phone or in person, resolving complaints, processing transactions

While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.

What are the most commonly searched types of Chat jobs in Michigan?

The most popular types of Chat jobs in Michigan are:

What are popular job titles related to Chat Assistant jobs in Michigan?

For Chat Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Chat Assistant jobs in Michigan look for?

The top searched job categories for Chat Assistant jobs in Michigan are:

What cities in Michigan are hiring for Chat Assistant jobs?

Cities in Michigan with the most Chat Assistant job openings:

Chat Assistant jobs near you
Infographic showing various Chat Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 2% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

(Student) Call Center Assistant

Davenport University

Grand Rapids, MI

$14 - $17.75/hr

Full-time

Posted 15 days ago

Job description

SUMMARY:

Call Center Assistant

The Call Center team is responsible for receiving all incoming phone calls to the university, scheduling appointments, making appointment confirmation calls, triaging and answering all inbound questions or transferring to another department as appropriate, and performing live click-to-chat on the university web site.

RESPONSIBILITIES:

  1. Provide GREAT customer service, anticipating and exceeding the needs of our customers.
  2. Exhibit flexibility, sensitivity, and respect, maintaining a working relationship with all team members.
  3. Answer and dispose of all incoming telephone calls via appropriate transfer, answering FAQ, taking a message, or following-up and returning calls; routinely check the queue to monitor calls holding.
  4. Maintain, process, and manipulate data on a personal computer/mainframe using word processing, data base, and spreadsheet software.
  5. Responsible for scheduling and coordinating appointments; blocks and unblocks schedules; documents and makes calendar changes; monitors schedules for overbooking; follows-up on missed appointments.
  6. Operate multi-line phone switchboard and contact center application.
  7. Tabulate and report calls; make and report appointment confirmation calls.
  8. Perform work of a confidential nature.
  9. Exhibit professional demeanor at all times while representing the University.
  10. Demonstrate and promote the University Cultural Values.
  11. Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
  12. Perform other duties as assigned.

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