Chat Lead
Houston, TX · On-site
Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ...
Chat Lead
Houston, TX · On-site
Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ...
Chat Lead
Dallas, TX · On-site +1
Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ...
Chat Lead
Dallas, TX · On-site +1
Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ...
Chat Lead
Houston, TX · On-site +1
Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ...
Chat Lead
Houston, TX · On-site +1
Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ...
Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ...
Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ...
Chat Lead
Houston, TX · On-site +1
Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ...
Chat Lead
Houston, TX · On-site +1
Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ...
Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ...
Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ...
Chat Lead
Houston, TX · On-site +1
Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ...
Chat Lead
Houston, TX · On-site +1
Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ...
Patient Service Represent
Fuquay Varina, NC · On-site
$14.50 - $18.50/hr
Answers, directs, and responds to chat line for lanedds.com & ncoso.com * Consistently monitors any voicemail messages for prompt response * Contacts all potential new patients from all marketing ...
New
Quick apply
Patient Service Represent
Fuquay Varina, NC · On-site
$14.50 - $18.50/hr
Answers, directs, and responds to chat line for lanedds.com & ncoso.com * Consistently monitors any voicemail messages for prompt response * Contacts all potential new patients from all marketing ...
New
Product Owner
Torrance, CA · On-site
Report on testing results • Support nationwide customer, dealer and field for operations (including the chat line and inbox), training and organizational change management • Working with CX ...
Product Owner
Torrance, CA · On-site
Report on testing results • Support nationwide customer, dealer and field for operations (including the chat line and inbox), training and organizational change management • Working with CX ...
Customer Care Representative I
$19.47 - $21.86/hr
This position provides prompt resolutions for customer's concerns via recorded telephone, e-mail, and chat line. The goal of this position is to retain and enhance existing customer relationships and ...
New
Customer Care Representative I
$19.47 - $21.86/hr
This position provides prompt resolutions for customer's concerns via recorded telephone, e-mail, and chat line. The goal of this position is to retain and enhance existing customer relationships and ...
New
Customer Care Representative I
Springfield, IL · On-site
$19.47 - $21.86/hr
This position provides prompt resolutions for customer's concerns via recorded telephone, e-mail, and chat line. The goal of this position is to retain and enhance existing customer relationships and ...
Customer Care Representative I
Springfield, IL · On-site
$19.47 - $21.86/hr
This position provides prompt resolutions for customer's concerns via recorded telephone, e-mail, and chat line. The goal of this position is to retain and enhance existing customer relationships and ...
Customer Care Representative I
$19.47 - $21.86/hr
This position provides prompt resolutions for customer's concerns via recorded telephone, e-mail, and chat line. The goal of this position is to retain and enhance existing customer relationships and ...
Customer Care Representative I
$19.47 - $21.86/hr
This position provides prompt resolutions for customer's concerns via recorded telephone, e-mail, and chat line. The goal of this position is to retain and enhance existing customer relationships and ...
Answers the 24 hour hotline, crisis chat line, and meets with walk-ins to provide crisis intervention, supportive listening, information and referral; develops safety plans with clients and conducts ...
Answers the 24 hour hotline, crisis chat line, and meets with walk-ins to provide crisis intervention, supportive listening, information and referral; develops safety plans with clients and conducts ...
Line Cook
$19 - $21/hr
We're currently hiring Line Cooks and Dishwashers at Liu's Cafe in Westwood , and we're looking for ... Real opportunity to grow within a multi-concept group Let's chat! More detail about Liu's Cafe ...
Quick apply
Line Cook
$19 - $21/hr
We're currently hiring Line Cooks and Dishwashers at Liu's Cafe in Westwood , and we're looking for ... Real opportunity to grow within a multi-concept group Let's chat! More detail about Liu's Cafe ...
Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer ...
Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer ...
The Client Services Chat Program Manager partners to scale and strengthen the chat channel by ... Coordinates across operations, training, risk, and line of business partners to ensure readiness ...
The Client Services Chat Program Manager partners to scale and strengthen the chat channel by ... Coordinates across operations, training, risk, and line of business partners to ensure readiness ...
Chat Line information
See salary details
$10.58 - $11.98
2% of jobs
$11.98 - $13.37
1% of jobs
$13.37 - $14.77
5% of jobs
$16.13 is the 25th percentile. Wages below this are outliers.
$14.77 - $16.17
17% of jobs
$16.17 - $17.57
20% of jobs
The median wage is $17.85 / hr.
$17.57 - $18.97
21% of jobs
$19.84 is the 75th percentile. Wages above this are outliers.
$18.97 - $20.37
13% of jobs
$20.37 - $21.77
9% of jobs
$21.77 - $23.16
5% of jobs
$23.16 - $24.56
4% of jobs
$24.56 - $25.96
2% of jobs
$10
$18
$25
How much do chat line jobs pay per hour?
As of Jul 24, 2026, the average hourly pay for chat line in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.43 per hour, depending on experience, location, and employer.
How do I become an online chat agent?
To become an online chat agent, you typically need good communication skills, basic computer proficiency, and sometimes prior customer service experience. Many employers require a high school diploma or equivalent and may provide training on specific chat platforms or tools used in the role.
What is a Chat Line job?
A Chat Line job involves engaging in conversations with callers, typically over the phone or through text-based platforms. Operators provide companionship, entertainment, or support while maintaining a friendly and professional demeanor. Depending on the company, conversations may be casual, flirty, or supportive in nature. This role requires good communication skills, the ability to listen actively, and discretion to respect caller privacy. Many positions offer flexible hours and the ability to work remotely.
What does a typical workday look like for a Chat Line operator?
A typical day for a Chat Line operator involves handling multiple chat conversations, responding promptly to customer inquiries, and documenting interactions accurately through support software. Operators often work in shifts that may span evenings, weekends, or holidays, depending on the employer’s needs. Tasks may also include escalating complex issues to supervisors, following scripts or guidelines, and staying updated on product or company information. The role requires adaptability and strong communication skills to address a wide variety of customer concerns efficiently. Team collaboration is common, especially when coordinating responses or sharing important updates with colleagues.
What are the key skills and qualifications needed to thrive in the Chat Line position, and why are they important?
To thrive as a Chat Line operator, you need excellent written communication skills, quick thinking, and the ability to handle multiple conversations at once, typically supported by a high school diploma or equivalent. Familiarity with customer support platforms, instant messaging tools, and CRM systems is often required. Strong interpersonal skills, active listening, patience, and discretion are valuable soft skills in this position. These abilities are crucial for delivering prompt, empathetic, and effective support to clients while maintaining professionalism and confidentiality.
Can I get paid for chatting online?
Chat line jobs typically pay individuals for engaging in online conversations, often based on the number of minutes or messages exchanged. Payment methods vary, and some positions may require specific skills or certifications, but generally, you can earn money by providing chat services in this role.
How to make 25 dollars an hour online?
A chat line job can pay around $25 an hour if you have strong communication skills and are available for flexible hours. Earnings depend on the platform, your experience, and the number of clients you serve, often requiring consistent availability and good customer service. Building a reputation and gaining regular clients can help increase your hourly rate.
How much do chat agents get paid?
Chat agents typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional incentives or flexible schedules, and proficiency with chat platforms can influence pay rates.
More about Chat Line jobs
What cities are hiring for Chat Line jobs? Cities with the most Chat Line job openings:
What states have the most Chat Line jobs? States with the most job openings for Chat Line jobs include:
What job categories do people searching Chat Line jobs look for? The top searched job categories for Chat Line jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 9 days ago
Job description
Overview
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
Qualifications
Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
- Own the chat queue as primary channel, ensuring prompt, accurate, and brand-aligned responses to guest inquiries across live and AI-assisted conversations.
- Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality.
- Co-own the guest-facing virtual agent alongside the AI Admin Lead, reviewing performance, providing front-line feedback, and coordinating content updates that reflect live guest inquiry trends.
- Partner with the AI Admin Lead to flag chat-specific performance gaps, suggest workflow improvements, and support platform configuration updates.
- Serve as backup support for inbound voice, outbound, and OCC (Onboard Cruise Consultant) functions during high-volume periods.
- Maintain up-to-date knowledge of Windstar's itineraries, yacht products, promotions, and policies to provide accurate and compelling guest-facing information.
- Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor.
- Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools.
- Track and report on personal and team chat performance metrics; proactively identify trends requiring leadership attention.
- Other duties as assigned.
Qualifications
- 2+ years of experience in a contact center or customer service role; cruise or luxury travel experience preferred.
- Demonstrated comfort with digital communication platforms and emerging technology tools; experience with AI-assisted or chat-based service is a plus.
- Strong written communication skills with the ability to represent the Windstar brand voice across digital channels.
- Ability to multitask across simultaneous chat interactions while maintaining accuracy and a guest-first mindset.
- Collaborative team player with flexibility to support voice channels when needed.
- Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an advantage.
Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
About Windstar Cruises
Sourced by ZipRecruiter
Industry
Travel arrangement services
Company size
1,001 - 5,000 Employees
Headquarters location
Seattle, WA, US
Year founded
1984