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Chat Line Jobs (NOW HIRING)

ITEDIUM Inc

Member Service Representative

Mission, KS · On-site

Answer calls, respond to emails and chat line in a timely and professional manner * Handle customer inquiries related to basic plan information, account information, insurance information, and ...

Artech

Chat Support Agent

Smyrna, TN

Chat Support Agent Short Description: Location - Field Quality Center (FQC) Smyrna, TN Hrs 7am ... Navigating Service Manuals, researching TECH LINE Cases, reviewing internal resources, searching ...

Scout Exchange

Call Center - Chat Specialist

Chandler, AZ

$17 - $21.50/hr

Title - Call Center - Chat Specialist Location - Chandler, AZ Job Type - Permanent Required ... Involves referring customers to the appropriate line of business for products or services not ...

Orgenesis

Live Chat Support Agent

Bastrop, TX · On-site +1

$45K - $68K/yr

The Live Chat Support Agent serves as the front line of customer communication, providing prompt assistance through live chat platforms while supporting Orgenesis' mission of advancing cell and gene ...

Heartland Bank and Trust Company

$21.86/hr

This position provides prompt resolutions for customer's concerns via recorded telephone, e-mail, and chat line. The goal of this position is to retain and enhance existing customer relationships and ...

Phenom People

4/28 Chat Billing Agent

Morrisville, NC

$16 - $20.50/hr

Billing Chat Agent Full-time entry to midlevel chat-based roles resolving customer billing ... With peer mentors and a dedicated coaching line always available, we make sure you have everything ...

Shamrock

Customer Care Specialist II

Phoenix, AZ · On-site

$15.50 - $20.50/hr

Monitor and respond to internal chat line helping Level 1 and Level II associates with their day-to-day process questions. * Research, respond and resolve customer delivery issues or off day requests.

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How much do chat line jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for chat line in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.43 per hour, depending on experience, location, and employer.

What is a Chat Line job?

A Chat Line job involves engaging in conversations with callers, typically over the phone or through text-based platforms. Operators provide companionship, entertainment, or support while maintaining a friendly and professional demeanor. Depending on the company, conversations may be casual, flirty, or supportive in nature. This role requires good communication skills, the ability to listen actively, and discretion to respect caller privacy. Many positions offer flexible hours and the ability to work remotely.

What does a typical workday look like for a Chat Line operator?

A typical day for a Chat Line operator involves handling multiple chat conversations, responding promptly to customer inquiries, and documenting interactions accurately through support software. Operators often work in shifts that may span evenings, weekends, or holidays, depending on the employer’s needs. Tasks may also include escalating complex issues to supervisors, following scripts or guidelines, and staying updated on product or company information. The role requires adaptability and strong communication skills to address a wide variety of customer concerns efficiently. Team collaboration is common, especially when coordinating responses or sharing important updates with colleagues.

What are the key skills and qualifications needed to thrive in the Chat Line position, and why are they important?

To thrive as a Chat Line operator, you need excellent written communication skills, quick thinking, and the ability to handle multiple conversations at once, typically supported by a high school diploma or equivalent. Familiarity with customer support platforms, instant messaging tools, and CRM systems is often required. Strong interpersonal skills, active listening, patience, and discretion are valuable soft skills in this position. These abilities are crucial for delivering prompt, empathetic, and effective support to clients while maintaining professionalism and confidentiality.

More about Chat Line jobs
What cities are hiring for Chat Line jobs? Cities with the most Chat Line job openings:
What states have the most Chat Line jobs? States with the most job openings for Chat Line jobs include:
What job categories do people searching Chat Line jobs look for? The top searched job categories for Chat Line jobs are:
Chat Line jobs near you
Infographic showing various Chat Line job openings in the United States as of June 2026, with employment types broken down into 8% As Needed, 68% Full Time, 3% Part Time, 2% Temporary, 17% Contract, and 2% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,816 per year, or $18.7 per hour.
Member Service Representative

Member Service Representative

ITEDIUM Inc

Overland Park, KS • On-site

Other

Posted 17 days ago

Job description

Description

We are seeking a highly motivated individual to join our team as a Member Service Representative. In this role, you will be responsible for providing excellent customer service to our clients and participants via phone, email, and chat. You will be an integral part of our team, providing critical support for our client's administration of COBRA, Direct/Retiree Billing, and Eligibility/Enrollment services. 


Responsibilities:

  • Answer calls, respond to emails and chat line in a timely and professional manner
  • Handle customer inquiries related to basic plan information, account information, insurance information, and federal and state COBRA regulations
  • Create, escalate, and resolve inquiries using in-house ticketing system
  • Provide direct support to clients and participants on questions related to COBRA, Direct/Retiree Billing, and Eligibility/Enrollment services
  • Update existing participant information accurately and efficiently
  • Identify and escalate priority issues to appropriate parties
  • Document all call information according to standard operating procedures
  • Conduct daily review of letters to be mailed and send necessary communications to maintain compliance. 


Requirements

  • High school diploma or equivalent; college degree preferred. - Minimum 2 years of experience in customer service. 
  • Excellent verbal and written communication skills. - Ability to multitask and work in a fast-paced environment. 
  • Strong attention to detail and ability to prioritize tasks. - Proficiency with Microsoft Office and experience with ticketing systems.
  • Knowledge of COBRA regulations and health insurance terminology a plus. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. If you are looking for a challenging and rewarding career in customer service, we encourage you to apply. 

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