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Chat Line Jobs (NOW HIRING)

Point72

Chat Platform Lead

Manhattan, NY · On-site

... line with applicable regulatory and recordkeeping requirements • Work with information security and compliance partners to support appropriate controls and governance across chat platforms • ...

Point72

Chat Platform Lead

New York, NY · On-site

$2/hr

Partner with the appropriate stakeholders to ensure the firm's chat platforms operate in line with applicable regulatory and recordkeeping requirements * Work with information security and compliance ...

Point72

Chat Platform Lead

New York, NY · On-site

$2/hr

Partner with the appropriate stakeholders to ensure the firm's chat platforms operate in line with applicable regulatory and recordkeeping requirements * Work with information security and compliance ...

Scout Exchange

Call Center - Chat Specialist

Chandler, AZ · On-site

$17 - $21.50/hr

Title - Call Center - Chat Specialist Location - Chandler, AZ Job Type - Permanent Required ... Involves referring customers to the appropriate line of business for products or services not ...

Shamrock

Customer Care Specialist II

Phoenix, AZ · On-site

$15.50 - $20.50/hr

Monitor and respond to internal chat line helping Level 1 and Level II associates with their day-to-day process questions. * Research, respond and resolve customer delivery issues or off day requests.

Phenom People

4/28 Chat Billing Agent

Morrisville, NC · On-site

$16 - $20.50/hr

Billing Chat Agent Full-time entry to midlevel chat-based roles resolving customer billing ... With peer mentors and a dedicated coaching line always available, we make sure you have everything ...

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Chat Line information

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$10

$18

$25

How much do chat line jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for chat line in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.43 per hour, depending on experience, location, and employer.

How do I become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer proficiency, and sometimes prior customer service experience. Many employers require a high school diploma or equivalent and may provide training on specific chat platforms or tools used in the role.

What is a Chat Line job?

A Chat Line job involves engaging in conversations with callers, typically over the phone or through text-based platforms. Operators provide companionship, entertainment, or support while maintaining a friendly and professional demeanor. Depending on the company, conversations may be casual, flirty, or supportive in nature. This role requires good communication skills, the ability to listen actively, and discretion to respect caller privacy. Many positions offer flexible hours and the ability to work remotely.

What does a typical workday look like for a Chat Line operator?

A typical day for a Chat Line operator involves handling multiple chat conversations, responding promptly to customer inquiries, and documenting interactions accurately through support software. Operators often work in shifts that may span evenings, weekends, or holidays, depending on the employer’s needs. Tasks may also include escalating complex issues to supervisors, following scripts or guidelines, and staying updated on product or company information. The role requires adaptability and strong communication skills to address a wide variety of customer concerns efficiently. Team collaboration is common, especially when coordinating responses or sharing important updates with colleagues.

What are the key skills and qualifications needed to thrive in the Chat Line position, and why are they important?

To thrive as a Chat Line operator, you need excellent written communication skills, quick thinking, and the ability to handle multiple conversations at once, typically supported by a high school diploma or equivalent. Familiarity with customer support platforms, instant messaging tools, and CRM systems is often required. Strong interpersonal skills, active listening, patience, and discretion are valuable soft skills in this position. These abilities are crucial for delivering prompt, empathetic, and effective support to clients while maintaining professionalism and confidentiality.

Can I get paid for chatting online?

Chat line jobs typically pay individuals for engaging in online conversations, often based on the number of minutes or messages exchanged. Payment methods vary, and some positions may require specific skills or certifications, but generally, you can earn money by providing chat services in this role.

How to make 25 dollars an hour online?

A chat line job can pay around $25 an hour if you have strong communication skills and are available for flexible hours. Earnings depend on the platform, your experience, and the number of clients you serve, often requiring consistent availability and good customer service. Building a reputation and gaining regular clients can help increase your hourly rate.

How much do chat agents get paid?

Chat agents typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional incentives or flexible schedules, and proficiency with chat platforms can influence pay rates.
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Chat Line jobs near you
Chat Platform Lead

Chat Platform Lead

Point72

Manhattan, NY • On-site

Full-time

Posted 4 days ago

Job description

Job Summary:
Point72 is a leading global alternative investment firm, and they are seeking a Chat Platform Lead to own and operate their enterprise chat platforms. The role involves leading strategy and execution of chat platform transitions while ensuring compliance and optimizing platform environments.
Responsibilities:
• Own and operate our enterprise chat platforms supporting the firm globally
• Lead the strategy, planning, and execution of chat platform transitions, partnering with our front office, compliance, and technology teams to define the target state
• Design transition approaches that reduce friction for end users, including coexistence patterns, history preservation, identity and directory mapping, integration migrations, and phased cutover plans
• Administer and optimize the firm’s chat platform environments, including user provisioning, room and channel governance, and integration with internal systems
• Partner with the appropriate stakeholders to ensure the firm’s chat platforms operate in line with applicable regulatory and recordkeeping requirements
• Work with information security and compliance partners to support appropriate controls and governance across chat platforms
• Automate provisioning, configuration, governance workflows, and operational runbooks to improve reliability and reduce toil
• Develop end-user enablement materials, lead phased rollouts, and partner with the communications and training teams to drive adoption and reduce change-management friction during platform transitions
• Manage day-to-day vendor relationships across the firm’s chat platforms, including roadmap reviews, escalations, and contract and license discussions
• Lead incident response for production issues, participate in on-call rotations, and continuously improve post-incident processes and documentation
Qualifications:
Required:
• Bachelor’s degree in computer science, engineering, or a related technical field
• 8 years of experience working with enterprise chat platforms in regulated environments, with 5 years administering chat platforms in production, including federation, regulated data workflows, bot frameworks, and API integrations.
• Working knowledge of Microsoft Teams administration, including Teams policies, channels, federation, Graph API, and the broader Microsoft 365 ecosystem
• Proven ability to facilitate integration and automation requests end-to-end—gathering requirements, coordinating with internal development teams and third-party vendors, validating delivery, and supporting production rollout—without performing application development
• Working familiarity with chat platform APIs, bot frameworks, and webhooks to triage issues, validate vendor work, and write light scripts for administration and troubleshooting
• Experience supporting chat platform integrations in a regulated environment, with awareness of applicable recordkeeping and archiving requirements
• Strong change management instincts, with the ability to translate technical concepts into clear user-facing communications, training, and adoption plans
• Strong communication and collaboration skills with experience leading technical discussions
• Ability to work onsite in New York or Stamford, CT
• Commitment to the highest ethical standards
Company:
Point72 invests in multiple asset classes and strategies worldwide. Founded in 2012, the company is headquartered in Stamford, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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