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Chat Line Jobs in California (NOW HIRING)

iSpace, Inc

Product Owner

Torrance, CA · On-site

Support nationwide customer, dealer and field for operations (including the chat line and inbox), training and organizational change management * Working with CX, business, development and testing ...

Serene Health

Clinical Supervisor, RN

San Diego, CA · On-site

Oversee the clinical triage chat line, answer and document member interactions from that workflow as necessary. * Oversee the New enrollment call line and workflow, ensuring timeliness, accuracy and ...

NVA

Medical Advice Chat Operator

Los Altos, CA · On-site

$22 - $24/hr

Chat Operator Responsibilities As a member of our Chat Team your responsibilities will include ... Experience with a multi-line phone system * Must be at least 18 years old, high school diploma ...

Serene Health

Clinical Supervisor, RN

San Diego, CA · On-site

Oversee the clinical triage chat line, answer and document member interactions from that workflow as necessary. * Oversee the New enrollment call line and workflow, ensuring timeliness, accuracy and ...

Serene Health

Clinical Supervisor, RN

San Diego, CA

Oversee the clinical triage chat line, answer and document member interactions from that workflow as necessary. * Oversee the New enrollment call line and workflow, ensuring timeliness, accuracy and ...

A-Line Staffing Solutions

Be Seen First

Call Center Benefit Enrollment Representative

San Diego, CA · On-site

$18.50 - $19.25/hr

A-Line is seeking Customer Service Representatives to support members with benefit enrollment and ... Provide support via phone, email, and web chat. * Research and resolve customer questions while ...

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Chat Line information

See California salary details

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$18

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How much do chat line jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for chat line in California is $18.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.14 per hour, depending on experience, location, and employer.

What is a chat line?

A Chat Line job involves engaging in conversations with callers, typically over the phone or through text-based platforms. Operators provide companionship, entertainment, or support while maintaining a friendly and professional demeanor. Depending on the company, conversations may be casual, flirty, or supportive in nature. This role requires good communication skills, the ability to listen actively, and discretion to respect caller privacy. Many positions offer flexible hours and the ability to work remotely.

What does a typical workday look like for a chat line operator?

A typical day for a Chat Line operator involves handling multiple chat conversations, responding promptly to customer inquiries, and documenting interactions accurately through support software. Operators often work in shifts that may span evenings, weekends, or holidays, depending on the employer’s needs. Tasks may also include escalating complex issues to supervisors, following scripts or guidelines, and staying updated on product or company information. The role requires adaptability and strong communication skills to address a wide variety of customer concerns efficiently. Team collaboration is common, especially when coordinating responses or sharing important updates with colleagues.

What are the key skills and qualifications needed to thrive in the chat line position, and why are they important?

To thrive as a Chat Line operator, you need excellent written communication skills, quick thinking, and the ability to handle multiple conversations at once, typically supported by a high school diploma or equivalent. Familiarity with customer support platforms, instant messaging tools, and CRM systems is often required. Strong interpersonal skills, active listening, patience, and discretion are valuable soft skills in this position. These abilities are crucial for delivering prompt, empathetic, and effective support to clients while maintaining professionalism and confidentiality.

What are popular job titles related to Chat Line jobs in California?

For Chat Line jobs in California, the most frequently searched job titles are:

What job categories do people searching Chat Line jobs in California look for?

The top searched job categories for Chat Line jobs in California are:

What cities in California are hiring for Chat Line jobs?

Cities in California with the most Chat Line job openings:

Chat Line jobs near you
Infographic showing various Chat Line job openings in California as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 3% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $38,307 per year, or $18.4 per hour.

Product Owner

iSpace, Inc

Torrance, CA • On-site

Other

Re-posted yesterday

Key responsibilities

  • Lead the Product team and be a subject matter expert for Salesforce and mobile app environments.

  • Write and execute user stories, acceptance criteria, and test scripts for UAT and other testing workstreams.

  • Support operations, including incident management, platform releases, vendor management, and maintaining SLAs.

Job description

Title: Product Owner
Location: Torrance, CA
Duration: 24 months
Client: Honda
JOB RESPONSIBILITIES
  • Leading the Product team and be a subject matter expert for the Salesforce and mobile app environments
  • Write clear user stories and acceptance criteria
  • Work with Business and IT teams to document process flows, status reports
  • Write and execute well planned test scripts for UAT and provide support of other testing workstreams. Triage. Report on testing results
  • Support nationwide customer, dealer and field for operations (including the chat line and inbox), training and organizational change management
  • Working with CX, business, development and testing resources to imagine, write, deliver and test user stories
  • Leading initiatives. Meeting with leadership to articulate art of the possible, proposal plans and budgets to gain approvals
  • Maintaining operations to meet SLAs through payments batch, deployments, maintenance and vendor releases, platform releases, incident management and troubleshooting, license management, cost management, vendor management, etc.
  • Lead agile spring planning, demo, retrospective and backlog management

WHAT WILL THIS PERSON BE WORKING ON
Improving our products through large projects, enhancements and production support. Our products include:
  • Client Websites: Support Client Finance and Acura Finance customers in the digital web channel. Expand self-service functionality to enable customers to easily manage their accounts online
  • Client Mobile App: New channel to launch soon. To launch a mobile app channel for customers to make payments easily.
  • Agent Service Console + Agent Knowledge: Customer service representatives use console to serve customer requests. Knowledge summarizes standard operating procedures to help representatives understand how best to do their jobs
  • Customer Communications + Marketing Cloud Platform: Customer communications via message center, email, SMS, web notifications, banner notifications and partner managed messages. Care and feeding of technical platform and templates

WANTS
MUST SKILL SETS:
  • Customer facing product experience.
  • Payments excellence.
  • Roadmap + decision making.
  • People skills platform strategy.

MINIMUM EDUCATIONAL QUALIFICATIONS:
  • BA/BS degree
  • Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)
  • Salesforce certifications (PREFERRED). Else ability to gain Salesforce admin certification by year 1

BUSINESS EXPERIENCE:
  • 3-5 years of product management, product development or product operations experience with customer facing top brand (Fortune 500) digital product
  • 3-5 years of leadership experience, managing mixed teams: business / IT, internal / external, onshore / nearshore / offshore
  • 1-2 years of roadmap and business planning experience. Experience driving procurement process from identification of options, evaluations and RFI/RFP selection of tools and vendors
  • 2+ years of Salesforce experience
  • 5+ years of User Acceptance Testing (UAT) and regression script writing and hands-on testing
  • 1-2 years of direct leadership experience, managing associates (PREFERRED)
  • 2 years of payments, financial services or captive finance industry experience
  • Mobile app experience (PREFERRED)
John Prashanth
Senior Analyst-Talent Acquisition
iSpace, Inc.

Information Technology Services Company

840 Apollo Street, Suite 100, El Segundo, CA 90245

Office:

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