ZipRecruiter

Log In

1

Chat Line Jobs in California (NOW HIRING)

Pure Hockey

Customer Support Specialist

Anaheim, CA · On-site

$20 - $25/hr

Experience with multi-line telephones, online ticketing systems, email management systems, live chat, and personal computers is a plus. * Advanced sense of integrity and commitment to customer ...

Pump

Customer Success Manager

San Francisco, CA

$70K - $90K/yr

You'll be the first line of defense for our customers and the voice of the customer to the rest of ... Help Pump scale effectively by handling support requests over phone, email and chat * Help us ...

Agora

Account Executive

Santa Clara, CA · On-site

$150K - $190K/yr

... and chat into their applications and IoT devices. Headquartered in Santa Clara, CA, Agora is ... Create adoption & drive revenue across our entire product line with an emphasis on our ...

Intrepid

AEGIS Watchstander - Shore

Port Hueneme, CA

Watchstanders serve as front-line support to Fleet units by monitoring communications, documenting ... Monitor and respond to fleet requests received through chat, email, and phone channels within ...

Coworker AI

Senior Account Executive

San Francisco, CA · On-site

$250K - $280K/yr

Our platform delivers the same chat, cowork, and code capabilities that enterprises need - at 80 ... Drop us a line! We encourage you to drop us a line even if you feel over- or under-qualified. We ...

next page

Showing results 1-20

All JobsChat Line JobsChat Line Jobs in California

Chat Line information

See California salary details

$10

$18

$25

How much do chat line jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for chat line in California is $18.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.14 per hour, depending on experience, location, and employer.

What is a Chat Line job?

A Chat Line job involves engaging in conversations with callers, typically over the phone or through text-based platforms. Operators provide companionship, entertainment, or support while maintaining a friendly and professional demeanor. Depending on the company, conversations may be casual, flirty, or supportive in nature. This role requires good communication skills, the ability to listen actively, and discretion to respect caller privacy. Many positions offer flexible hours and the ability to work remotely.

What does a typical workday look like for a Chat Line operator?

A typical day for a Chat Line operator involves handling multiple chat conversations, responding promptly to customer inquiries, and documenting interactions accurately through support software. Operators often work in shifts that may span evenings, weekends, or holidays, depending on the employer’s needs. Tasks may also include escalating complex issues to supervisors, following scripts or guidelines, and staying updated on product or company information. The role requires adaptability and strong communication skills to address a wide variety of customer concerns efficiently. Team collaboration is common, especially when coordinating responses or sharing important updates with colleagues.

What are the key skills and qualifications needed to thrive in the Chat Line position, and why are they important?

To thrive as a Chat Line operator, you need excellent written communication skills, quick thinking, and the ability to handle multiple conversations at once, typically supported by a high school diploma or equivalent. Familiarity with customer support platforms, instant messaging tools, and CRM systems is often required. Strong interpersonal skills, active listening, patience, and discretion are valuable soft skills in this position. These abilities are crucial for delivering prompt, empathetic, and effective support to clients while maintaining professionalism and confidentiality.

What are popular job titles related to Chat Line jobs in California? For Chat Line jobs in California, the most frequently searched job titles are:
What job categories do people searching Chat Line jobs in California look for? The top searched job categories for Chat Line jobs in California are:
What cities in California are hiring for Chat Line jobs? Cities in California with the most Chat Line job openings:
Chat Line jobs near you
Infographic showing various Chat Line job openings in California as of June 2026, with employment types broken down into 8% As Needed, 66% Full Time, 4% Part Time, 2% Temporary, 18% Contract, and 2% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,307 per year, or $18.4 per hour.
988 Text/Chat Shift Supervisor - Full Time

988 Text/Chat Shift Supervisor - Full Time

Contra Costa Crisis Center

Walnut Creek, CA • On-site

$29 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

988 Text/Chat Shift Supervisor
Location: Walnut Creek, CA - On-site, Full-time
Compensation Range: $29-$32/hour, Non-Exempt
About Contra Costa Crisis Center
The Contra Costa Crisis Center strengthens our community by providing 24/7 services that prevent and reduce the impact of crisis. Through 988, 211, Grief Services, and coordinated partnerships with health and behavioral health systems, we connect people in distress with compassionate care and lifesaving support every day.
Position Summary
The Full Time 988 Text/Chat Supervisor provides on-site supervisory support to staff and volunteers during assigned shifts and responds directly to crisis texts, and chats from individuals seeking emotional support, crisis counseling, or suicide prevention assistance. This role models high quality crisis intervention and ensures adherence to protocols, and maintains a supportive, accountable, collaborative team within our 24/7 call center.
This position reports to the Call Center Manager and requires an on-site presence at our Walnut Creek Center.
Key Responsibilities
Shift Supervision and Support
  • Provide real time oversight and guidance to staff and volunteers.
  • Ensure adherence to protocols and communicate updates clearly.
  • Conduct coaching, silent monitoring, and contact reviews.
  • Respond to crisis texts and chats as needed to support queue management.
  • Training & Development:
  • Deliver onboarding and ongoing training for staff and volunteers.
  • Provide individualized coaching and performance feedback.

Operational & Technical Support
  • Provide basic technical support to staff during shifts.
  • Track attendance, follow up on missed shifts, and ensure shift accountability.
  • Assist with scheduling in coordination with the Call Center Manager as needed.

Quality Assurance & Compliance
  • Conduct documentation and contact-quality reviews.
  • Support follow-up contacts for 988 crisis services.
  • Approve timesheets for assigned team members.
  • Assist with addressing program participant concerns or grievances.

Culture & Team Engagement:
  • Promote a supportive, inclusive, and professional environment.
  • Address shift concerns and escalate issues appropriately.
  • Attend required meetings and contribute to continuous improvement.

Front Line Skills
  • Provide compassionate, clinically informed crisis support via text/chat.
  • Maintain timely, accurate documentation and uphold confidentiality.
  • Respond to after-hours community lines as assigned.

Required Qualifications
  • At least 1 year of crisis intervention experience via text or chat, including crisis-line training.
  • Strong written communication and ability to structure crisis conversations.
  • Emotional maturity, personal accountability, and effective teamwork.
  • Proficiency with computers and online communication systems.
  • Ability to work evening/night/overnight shifts.
  • Ability to pass a background check.

Strongly Preferred
  • Bachelor's degree in psychology, social work, or related field; or equivalent experience.
  • AAS Individual Crisis Worker Certification.
  • Spanish language fluency (written and spoken).
  • Availability on evenings, weekends, and holidays.

Physical & Work Environment Requirements
  • Ability to remain seated at a computer workstation for extended periods.
  • Continuous use of a computer, keyboard, and headset.
  • High-volume written communication with sustained focus.
  • Ability to manage emotionally intense conversations.
  • On-site work in a 24/7 crisis call center environment.

Compensation and Benefits
Pay Scale: $29-$32/hour (non-exempt).
Eligible employees receive medical, dental, vision, life, AD&D, LTD, paid holidays, vacation and sick leave, and a 403(b) retirement plan.
Equal Employment Opportunity Statement
Contra Costa Crisis Center is an equal opportunity employer committed to treating all people with dignity and respect. We value experiences and perspectives that strengthen our ability to serve the community.
To Apply
Submit your application, resume, and responses to screening questions through GetHired. Applications will be reviewed on a rolling basis until positions are filled.

Apply