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Chat Line Jobs in Chicago, IL (NOW HIRING)

Brookhaven Market

Sandwich Maker

Burr Ridge, IL · On-site

$17 - $20/hr

Daily Line Rhythm You clock in, apron on, and do a quick "station check"-bread stacked, proteins ... You'll chat with guests, handle the wild custom orders, and leave the next shift a clean, stocked ...

Brookhaven Market

Sandwich Maker

Willowbrook, IL · On-site

$17 - $20/hr

Daily Line RhythmYou clock in, apron on, and do a quick "station check"--bread stacked, proteins ... You'll chat with guests, handle the wild custom orders, and leave the next shift a clean, stocked ...

Armed Forces Bank

Military Personal Banker

IL · On-site

$18/hr

Summary Military Personal Bankers are front-line associates who deliver solutions that help our ... Respond to real-time chat requests, providing product, service, and account-related support while ...

Brilliant Earth

Sales Associate, Jewelry

Chicago, IL · On-site

$20 - $22/hr

... chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates ...

Brilliant Earth

Sales Associate, Jewelry

Chicago, IL

$20 - $22/hr

... chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates ...

Brilliant Earth

Sales Associate, Jewelry

Chicago, IL

$20 - $22/hr

... chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates ...

Scotsman Ice

Field Support Technician

Vernon Hills, IL · On-site

$19.25 - $26.25/hr

... Line. Function as a Field Service Representative in the field when required, and participate in the following activities: Provides technical support to customers by phone, text, chat and logs ...

Scotsman Ice

Refrigeration Technical Support

Vernon Hills, IL · On-site

$36K - $45K/yr

... Line. Function as a Field Service Representative in the field when required, and participate in the following activities: Provides technical support to customers by phone, text, chat and logs ...

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All JobsChat Line JobsChat Line Jobs in Chicago, IL

Chat Line information

See Chicago, IL salary details

$10

$19

$26

How much do chat line jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for chat line in Chicago, IL is $19.22, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.06 per hour, depending on experience, location, and employer.

What is a chat line?

A Chat Line job involves engaging in conversations with callers, typically over the phone or through text-based platforms. Operators provide companionship, entertainment, or support while maintaining a friendly and professional demeanor. Depending on the company, conversations may be casual, flirty, or supportive in nature. This role requires good communication skills, the ability to listen actively, and discretion to respect caller privacy. Many positions offer flexible hours and the ability to work remotely.

What does a typical workday look like for a chat line operator?

A typical day for a Chat Line operator involves handling multiple chat conversations, responding promptly to customer inquiries, and documenting interactions accurately through support software. Operators often work in shifts that may span evenings, weekends, or holidays, depending on the employer’s needs. Tasks may also include escalating complex issues to supervisors, following scripts or guidelines, and staying updated on product or company information. The role requires adaptability and strong communication skills to address a wide variety of customer concerns efficiently. Team collaboration is common, especially when coordinating responses or sharing important updates with colleagues.

What are the key skills and qualifications needed to thrive in the chat line position, and why are they important?

To thrive as a Chat Line operator, you need excellent written communication skills, quick thinking, and the ability to handle multiple conversations at once, typically supported by a high school diploma or equivalent. Familiarity with customer support platforms, instant messaging tools, and CRM systems is often required. Strong interpersonal skills, active listening, patience, and discretion are valuable soft skills in this position. These abilities are crucial for delivering prompt, empathetic, and effective support to clients while maintaining professionalism and confidentiality.

What are popular job titles related to Chat Line jobs in Chicago, IL?

For Chat Line jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Chat Line jobs in Chicago, IL look for?

The top searched job categories for Chat Line jobs in Chicago, IL are:

Chat Line jobs near you
Infographic showing various Chat Line job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,986 per year, or $19.2 per hour.

Full-Time Seasonal Customer Relations Specialist

1-800-Flowers Family of Brands

Bolingbrook, IL • On-site

$17/hr

Full-time

Posted 10 days ago

Job description

Join Our Seasonal Team!
We're currently building our talent pipeline for Full-Time Seasonal Customer Relations Specialists! If you enjoy helping customers, thrive in a fast-paced environment, and are looking for a rewarding seasonal opportunity, we'd love to hear from you.
As a Seasonal Customer Relations Specialist, you'll be the front line of the customer experience, providing exceptional support through phone, email, and live chat while helping customers with orders, product questions, billing inquiries, and issue resolution. You'll play a vital role in delivering outstanding service during our busiest season.
This is a full-time, seasonal, on-site opportunity with a starting pay of $17.00 per hour.
If you're interested in joining our team and making a difference for our customers, we encourage you to apply today!
Position Overview
The Seasonal Customer Relations Specialist serves as the front line of the customer experience, delivering timely, accurate, and empathetic support across phone, email, and live chat channels. This role is responsible for resolving customer inquiries, processing orders, and addressing service-related concerns while maintaining a high standard of professionalism and brand representation.
This position plays a critical role in protecting the customer experience during peak seasons by balancing speed, quality, and accuracy in a high-volume contact center environment.
Key Responsibilities
Customer Support & Issue Resolution
  • Serve as the primary point of contact for customer inquiries across phone, email, and live chat channels.
  • Resolve customer concerns related to orders, billing, product issues, and service experience.
  • De-escalate customer concerns and escalate complex or sensitive issues appropriately.
  • Troubleshoot basic technical issues, including online order placement and password resets.

Order Management & Transactions
  • Process customer orders in compliance with PCI regulations.
  • Modify, cancel, or reship orders as needed.
  • Issue refunds, credits, and billing adjustments in accordance with company policies.
  • Process returns and initiate shipping claims for lost or damaged items.

Customer Experience & Brand Representation
  • Deliver a positive, engaging, and solution-oriented customer experience.
  • Serve as a product and brand ambassador by providing accurate product and promotional information.
  • Review and moderate customer feedback and product reviews, escalating trends when necessary.
  • Support customer follow-up and communication related to claim resolutions.

Documentation & Operational Support
  • Accurately document customer interactions, including inquiries, complaints, and resolutions.
  • Maintain customer account information and ensure data integrity.
  • Support Address Verification System (AVS) and fraud-prevention processes as required.
  • Stay current on product updates, promotions, and operational procedures.

Cross-Functional Collaboration
  • Partner with Operations, Merchandising, Customer Relations, and other internal teams to resolve customer issues.
  • Escalate recurring customer concerns or operational trends impacting the customer experience.
  • Work effectively both independently and as part of a collaborative team.

Education and Experience
  • High school diploma or equivalent required.
  • Associate degree preferred.
  • Minimum of two years of customer service experience required.
  • Call center or contact center experience strongly preferred.

Knowledge, Skills, and Abilities
  • Strong verbal and written communication skills.
  • Professional phone presence and a customer-first mindset.
  • Ability to manage multiple tasks in a fast-paced, high-volume environment.
  • Strong attention to detail and commitment to accuracy.
  • Effective problem-solving, de-escalation, and conflict-resolution skills.
  • Proficiency with Microsoft Outlook and general computer systems.
  • Ability to quickly learn new systems, processes, products, and procedures.
  • Strong organizational and time-management skills.
  • Ability to maintain professionalism when handling sensitive or challenging customer concerns.
  • Ability to work effectively both independently and within a team environment.

Preferred Qualifications
  • Bilingual in English and Spanish.
  • Previous e-commerce or online shopping experience.
  • Experience supporting customers through multiple channels, including phone, email, and live chat.
  • Experience processing orders, refunds, credits, returns, or shipping claims.

Work Environment and Schedule
  • This is an on-site position and is not remote.
  • Full-time seasonal schedule.
  • Flexibility is required to support peak business periods.
  • Candidates must be available to work overtime, evenings, and weekends as business needs require.
  • Consistent and reliable attendance is required.

Compensation
The starting pay for this position is $17.00 per hour. Actual compensation may vary based on experience, skills, and other factors permitted by law.

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