Chargeback Manager Jobs in Bothell, WA (NOW HIRING)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Program Manager - Finance Transformation

Introduction to the Team

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.

Expedia's Global Finance Technology team is hiring a Program Manager to support cross-functional delivery for a Book-to-Cash and Finance platform transformation initiative. In this role, you will support integration testing, user acceptance testing, and data readiness activities, help align Finance/Tax/Payments/Accounting teams, and manage dependencies through launch. This non-people-manager role focuses on disciplined planning, execution, and measurable business outcomes across highly regulated, audit-ready platforms.

In this role, you will:

• Support end-to-end planning and execution of testing cycles, including scoping, entrance/exit criteria, and timeboxed cycles; maintain the testing tracker, daily updates, and issue triage.
• Coordinate recurring cross-functional demos and communications (pre-reads, recordings, attendee management) to validate scenarios across the full suite of transaction types.
• Facilitate data conversion and cutover decisions, documenting agreements and required follow-ups.
• Partner on defect/RAID triage with engineering, helping ensure consistent Accounting treatments for all transaction types and timely responses to issues raised.
• Track upstream/downstream ownership for various data flows; ensure issues are assigned to the right teams and progress remains visible.
• Support change management activities for business processes and coordinate user training planning, communication, and execution to encourage adoption. Prepare weekly summaries and progress readouts connecting testing outcomes, audit/compliance status, and schedule impacts to decision asks. Collaborate with other Program Management resources on completion timelines, risks, and decisions for projects required for launch.
• Partner across Finance Engineering, Accounting, Payments, Tax, and Analytics to align technical and accounting outcomes to business launch timelines.
• Help translate governance and audit findings into actionable, sequenced work across platform teams to reduce launch risk.

Experience and Qualifications

Required:

• 5-7 years of program management experience in complex, multi-domain platform initiatives (Finance/Accounting/Payments/Tax preferred).
• Experience supporting enterprise-scale testing, data readiness programs, and audit/compliance workstreams (SOX/ITGC).
• Proficient communication, facilitation, and stakeholder management skills; comfortable contributing across cross-functional teams without formal authority.
• Proficient with Jira/Confluence and comfortable producing executive-ready progress reporting.
• Analytical approach with the ability to partner on data validation strategies and identify discrepancies across systems.

Preferred:

• Experience with Oracle Cloud FAH/GL and payout/cash reconciliation flows.
• Exposure to FX, chargebacks, and travel industry booking/settlement nuances.

The total cash range for this position in Seattle is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.