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Certified Secure Computer User Jobs (NOW HIRING)

Kros-Wise

Desktop Support Technician

San Diego, CA · On-site

$70K - $85K/yr

Overview We are seeking a Computer User Support Specialist to provide Tier I and II support for end ... systems within a secure Department of Defense environment. The specialist will assist in ...

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How much do certified secure computer user jobs pay per year?

As of Jun 24, 2026, the average yearly pay for certified secure computer user in the United States is $160,216.00, according to ZipRecruiter salary data. Most workers in this role earn between $167,000.00 and $167,000.00 per year, depending on experience, location, and employer.

What are some typical responsibilities of a Certified Secure Computer User on a daily basis?

As a Certified Secure Computer User, your daily responsibilities may include maintaining the security of organizational devices, conducting regular software updates, monitoring for suspicious online activity, and educating colleagues about best cybersecurity practices. You might also be responsible for reporting security incidents, managing passwords, and ensuring compliance with company IT policies. Collaboration is often required with IT and security teams, where your proactive approach helps strengthen the overall digital safety of your workplace. By staying vigilant and communicating clearly, you play a key role in protecting sensitive information from cyber threats.

What are the key skills and qualifications needed to thrive in the Certified Secure Computer User position, and why are they important?

To thrive as a Certified Secure Computer User, you need foundational knowledge of computer operations, internet security practices, and safe online behavior, typically demonstrated through the completion of the CSCU certification. Familiarity with cybersecurity tools, password management systems, and digital protection software is also essential. Strong attention to detail, problem-solving skills, and the ability to follow security protocols set candidates apart. These skills and qualities are crucial for safeguarding organizational data and minimizing cyber risks in both personal and professional environments.

What jobs can I get with a computer certificate?

A Certified Secure Computer User credential can qualify you for roles such as IT support technician, cybersecurity analyst, network administrator, or help desk specialist. These jobs typically require knowledge of security best practices, troubleshooting skills, and familiarity with security tools and protocols.

What is a Certified Secure Computer User job?

A Certified Secure Computer User (CSCU) is typically an individual trained in best practices for maintaining cybersecurity in personal and professional environments. This role involves protecting sensitive data, recognizing online threats, and ensuring safe internet usage. While not a dedicated job title, CSCU certification is beneficial for employees in various roles that require cybersecurity awareness, such as IT support, administrative positions, and remote work. The certification helps individuals mitigate security risks, recognize phishing attempts, and use secure browsing and data protection techniques.

What jobs can I get with a computer security degree?

A computer security degree qualifies you for roles such as cybersecurity analyst, information security specialist, security engineer, or network security administrator. These positions involve protecting systems from cyber threats, implementing security measures, and often require knowledge of security tools, protocols, and certifications like CISSP or CompTIA Security+.

What is a certified secure computer user?

A certified secure computer user is someone who has completed training and obtained certification in cybersecurity best practices, such as recognizing threats, managing passwords, and protecting sensitive information. This certification demonstrates knowledge of security protocols and the ability to follow safe computing procedures in various environments.

What are the job opportunities in HCI?

Job opportunities in Human-Computer Interaction (HCI) include roles such as user experience designer, usability analyst, interaction designer, and HCI researcher. These positions are found in technology companies, research institutions, and user-centered design firms, often requiring skills in user research, prototyping, and familiarity with design tools and programming languages.
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Certified Secure Computer User jobs near you
Infographic showing various Certified Secure Computer User job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 60% Full Time, 34% Part Time, 2% Contract, and 2% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $160,216 per year, or $77 per hour.

SME Computer User Support Specialist (Macbook)

Empower AI Inc.

Washington, DC • On-site

Full-time

Posted 8 days ago

Job description

Overview
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.
Responsibilities
Summary:
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of GSA's internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices. The EITSD is the centralized POC for GSA end users and customers to report incidents, submit requests, seek advice, and register complaints about GSA's IT infrastructure, applications, and programs supported in the environment.
As a SME Computer User Support Specialist, your primary responsibility is ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them. Customer service is key to this position. You will provide on site technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems. This position is onsite in Washington, DC.
Responsibilities:
  • Performs a variety of clerical and administrative duties pertinent to on site support.
  • Responds to trouble tickets to resolve user problems.
  • Provides technical support through phone, email, and instant message to users in the areas of password resets, e-mail, directories, Macbook configuration and support, standard MS Windows desktop applications, smartphones and network connectivity.
  • Provides personal computer support problem analysis, and hardware/software installation and configuration.
  • Interacts daily with customers to ensure productivity; provides individual feedback.
  • Monitors team productivity and quality; provides individual feedback.
  • Maintains an audit trail and statistical records of all problems and conditions reported by the client
  • Higher levels of troubleshooting of computer and network issues and coordination with other departments to facilitate fix actions.

Qualifications
Requirements:
  • Public Trust Clearance (Or ability to obtain).
  • ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
  • Bachelor's Degree or equivalent.
  • Minimum 7-12 years of work experience.
  • Minimum of one (1) year of recent experience with Macbook support.
  • At least one (1) year experience with Windows desktop support.
  • At least two (2) years experience working knowledge of remote tools.
  • Experience supporting industry standard software products.
  • Experience as a remote worker demonstrating time management and self discipline.
  • Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
  • Plans and leads major technology assignments.
  • Evaluates performance results and recommends major changes affecting short-term project growth and success.
  • Functions as a technical expert across multiple project assignments.
  • May supervise others.
  • Contributes to deliverables and performance metrics.

Desired:
  • Proficient with Macbooks
  • Apple Device Support certified
  • Experience with Jamf Pro
  • Must be willing to work a variety of shifts, including holidays as scheduled
  • Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
  • Familiarity with the following technologies: Windows, web browsers, and basic functions of Active Directory

Physical Requirements:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:
    • Personnel are expected to ensure the protection of proprietary company and customer information consistent with the company's expectations of information security.
    • Communicate verbally and respond to verbal communications in person, over the phone or by video chat.
    • Communicate clearly and succinctly in writing, primarily utilizing a keyboard.
    • Sitting for long periods.
    • Viewing computer screens for long periods of time.
  • Travel may be required within a 50 mile radius.

About Empower AI
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

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