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Central Reservations Jobs (NOW HIRING)

THE ESTATE YOUNTVILLE

Reservations Agent

Yountville, CA · On-site

$18.25 - $22.75/hr

Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff. * Maintain accurate files and ...

VALENCIA GROUP

Reservations Agent- CRO

San Antonio, TX · On-site

$16/hr

The Central Reservations Office is based in downtown San Antonio. This is an in-office position with a business casual dress code. Parking is available for employees. JOB SUMMARY The Reservations ...

VALENCIA HOTEL GROUP

Reservations Agent- CRO

San Antonio, TX · On-site

$14.50 - $18/hr

The Central Reservations Office is based in downtown San Antonio. This is an in-office position with a business casual dress code. Parking is available for employees. JOB SUMMARY The Reservations ...

VALENCIA GROUP

Reservations Agent- CRO

San Antonio, TX · On-site

$14.50 - $18/hr

The Central Reservations Office is based in downtown San Antonio. This is an in-office position with a business casual dress code. Parking is available for employees. JOB SUMMARY The Reservations ...

Valencia Group

Reservations Agent- CRO

San Antonio, TX · On-site

$14.50 - $18.25/hr

The Central Reservations Office is based in downtown San Antonio. This is an in-office position with a business casual dress code. Parking is available for employees. JOB SUMMARY The Reservations ...

Peabody Hotels & Resorts

RESERV GROUP COORDINATOR

Memphis, TN · On-site

$16.75 - $21.50/hr

Staff in ResCom, Front Desk, Central Reservations Office, Sales, Housekeeping, Engineering, Catering, Revenue Manager. External: Hotel guests/visitors, Group contacts, travel and tour company ...

Peabody Hotels & Resorts

RESERV GROUP COORDINATOR

Memphis, TN · On-site

$16.75 - $21.50/hr

Staff in ResCom, Front Desk, Central Reservations Office, Sales, Housekeeping, Engineering, Catering, Revenue Manager. External: Hotel guests/visitors, Group contacts, travel and tour company ...

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Central Reservations information

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$11

$17

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How much do central reservations jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for central reservations in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Central Reservations vs Reservation Agent?

AspectCentral ReservationsReservation Agent
CredentialsTypically requires customer service experience, basic computer skillsSimilar credentials, often customer service or hospitality background
Work EnvironmentCall centers, corporate offices, remoteHotels, resorts, travel agencies, front desk
Employer & IndustryHotels, resorts, travel companiesHotels, resorts, travel agencies
Search & Comparison IntentHigh volume, centralized booking systemIndividual bookings, direct guest interaction

Central Reservations teams manage large-scale booking systems across multiple properties or brands, often working in call centers or remotely. Reservation Agents typically handle direct guest bookings at specific properties, providing personalized service. While both roles require customer service skills and similar credentials, Central Reservations focus on centralized management, whereas Reservation Agents work directly with guests at the property level.

How to be a central reservations agent?

To become a central reservations agent, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with reservation systems or customer service. Training is often provided on specific booking software and company procedures. The role may require working in a call center environment, including shift work and handling multiple reservations simultaneously.

What is a central reservations?

Central Reservations refers to a centralized booking system used by hotels, resorts, or travel companies to manage and process reservations for multiple properties or services from a single location. This system allows customers to book rooms, services, or travel arrangements through a central point, such as a call center or online platform, rather than contacting each property individually. Central Reservations staff assist with availability inquiries, booking modifications, cancellations, and special requests, ensuring a streamlined and efficient reservation process. These systems are commonly used by hotel chains, car rental companies, and travel agencies to improve customer service and operational efficiency.

How does the central reservations team typically collaborate with other departments in a hospitality organization?

The Central Reservations team works closely with departments such as Front Desk, Sales, and Revenue Management to ensure a seamless guest booking experience. They relay special requests or requirements to property staff, coordinate with Sales for group bookings, and communicate occupancy trends to Revenue Management for pricing strategies. Regular meetings and shared software platforms help facilitate this collaboration, making teamwork and clear communication essential for success in the role.

What are the key skills and qualifications needed to thrive as a central reservations agent, and why are they important?

To thrive as a Central Reservations Agent, you need strong customer service abilities, attention to detail, and proficiency in booking procedures, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and telephone systems is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help agents deliver outstanding service and handle complex booking scenarios. These skills ensure accurate reservations, customer satisfaction, and efficient operations in hospitality settings.
More about Central Reservations jobs
What job categories do people searching Central Reservations jobs look for? The top searched job categories for Central Reservations jobs are:
Central Reservations jobs near you
Infographic showing various Central Reservations job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 2% As Needed, 78% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Central Reservation Agent - Palace

Station Casinos

Las Vegas, NV • On-site

$15.25 - $19/hr

Full-time

Re-posted 24 days ago

Station Casinos rating

6.8

Company rating: 6.8 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

89th of 163 rated casinos

Job description


Central Reservations Agent (Agente de la Centralde Reservaciones)
Description:
It is the responsibility of the Central Reservation Specialtyagent to serve as a vital link between Room reservations, the Casinodepartment and the Sales department at the individual properties. Answerall incoming calls to the Casino/Group/Wholesale phone lines fromoutside or within the company. Position duties encompass all aspects ofgreat Guest service when assisting both our internal and external Guestswith incoming calls, and inquiries regarding rooms, group masters, andCasino information. Perform responsibilities in accordance with allCompany standards, policies and procedures.
Qualifications:
Minimum 6 months' work experience in a customer serviceposition, preferably within the hospitality industry. Assist our VIPGuests with requests for room reservations, event reservations andspecial room blocks as requested. Input all required information intothe Casino Tracking system to ensure Guests are appropriately coded toevents. Excellent oral communication skills, strong interpersonal skillsand professional behavior to effectively handle all issues, which may besensitive in nature. Ability to communicate and listen effectively withGuests, Team Members and Management.
Descripción:
Es responsabilidad del Agente de Especialidades de la Centralde Reservaciones servir como un enlace vital entre las reservas dehabitaciones, el departamento de Casino y el departamento de ventas enlas propiedades individuales. Responder todas las llamadas entrantes alas líneas telefónicas de Casino / Grupo / Mayorista desde fuera odentro de la compañía. Los deberes del puesto abarcan todos los aspectosde un excelente servicio para los huéspedes al ayudar a nuestroshuéspedes internos y externos con las llamadas entrantes y las consultasrelacionadas con las habitaciones, los maestros de grupo y lainformación del casino. Desempeñar las responsabilidades de acuerdo contodos los estándares, políticas y procedimientos de laCompañía.
Calificaciones:
6 meses de Experiencia laboral mínima en un puesto de servicioal cliente, preferiblemente dentro de la industria hotelera. Ayudar anuestros huéspedes VIP con solicitudes de reservación de habitaciones,reservaciones de eventos y bloques de habitaciones especiales según losolicitado. Ingresar toda la información requerida en el sistema deseguimiento del casino para asegurarse de que los huéspedes esténcorrectamente codificados para los eventos. Excelentes habilidades decomunicación oral, sólidas habilidades interpersonales y comportamientoprofesional para manejar eficazmente todos los problemas, que pueden serde naturaleza delicada. Capacidad para comunicarse y escuchar de maneraefectiva con los Huéspedes, los Miembros del Equipo y laAdministración.
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