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Central Reservations Jobs (NOW HIRING)

Hyatt

Reservations Coordinator

Columbus, OH · On-site

$16.75 - $21.25/hr

Provides assistance to our Central Reservations team by taking calls for both transient and group reservations as needed * Assists in completing the daily reservations departmental checklist Your ...

VALENCIA GROUP

Reservations Agent- CRO

San Antonio, TX · On-site

$14.50 - $18/hr

The Central Reservations Office is based in downtown San Antonio. This is an in-office position with a business casual dress code. Parking is available for employees. JOB SUMMARY The Reservations ...

VALENCIA HOTEL GROUP

Reservations Agent- CRO

San Antonio, TX · On-site

$14.50 - $18/hr

The Central Reservations Office is based in downtown San Antonio. This is an in-office position with a business casual dress code. Parking is available for employees. JOB SUMMARY The Reservations ...

VALENCIA GROUP

Reservations Agent- CRO

San Antonio, TX · On-site

$16/hr

The Central Reservations Office is based in downtown San Antonio. This is an in-office position with a business casual dress code. Parking is available for employees. JOB SUMMARY The Reservations ...

BENCHMARK

$60 - $85/hr

Continually update Central Reservations/call center on rates and availability, maintain availability calendar and communicate all relevant information to the operations staff. * Maintain accurate ...

Peabody Hotels & Resorts

RESERV GROUP COORDINATOR

Memphis, TN · On-site

$16.75 - $21.50/hr

Staff in ResCom, Front Desk, Central Reservations Office, Sales, Housekeeping, Engineering, Catering, Revenue Manager. External: Hotel guests/visitors, Group contacts, travel and tour company ...

Peabody Hotels & Resorts

RESERV GROUP COORDINATOR

Memphis, TN · On-site

$16.75 - $21.50/hr

Staff in ResCom, Front Desk, Central Reservations Office, Sales, Housekeeping, Engineering, Catering, Revenue Manager. External: Hotel guests/visitors, Group contacts, travel and tour company ...

Black Butte Ranch

Reservations Agent

Sisters, OR · On-site

$22/hr

About Black Butte Ranch Black Butte Ranch is a destination resort in Central Oregon, surrounded by ... Job Summary The Reservations Agent is responsible for delivering exceptional guest service while ...

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Central Reservations information

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How much do central reservations jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for central reservations in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a central reservations?

Central Reservations refers to a centralized booking system used by hotels, resorts, or travel companies to manage and process reservations for multiple properties or services from a single location. This system allows customers to book rooms, services, or travel arrangements through a central point, such as a call center or online platform, rather than contacting each property individually. Central Reservations staff assist with availability inquiries, booking modifications, cancellations, and special requests, ensuring a streamlined and efficient reservation process. These systems are commonly used by hotel chains, car rental companies, and travel agencies to improve customer service and operational efficiency.

What are the key skills and qualifications needed to thrive as a central reservations agent, and why are they important?

To thrive as a Central Reservations Agent, you need strong customer service abilities, attention to detail, and proficiency in booking procedures, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and telephone systems is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help agents deliver outstanding service and handle complex booking scenarios. These skills ensure accurate reservations, customer satisfaction, and efficient operations in hospitality settings.

How does the central reservations team typically collaborate with other departments in a hospitality organization?

The Central Reservations team works closely with departments such as Front Desk, Sales, and Revenue Management to ensure a seamless guest booking experience. They relay special requests or requirements to property staff, coordinate with Sales for group bookings, and communicate occupancy trends to Revenue Management for pricing strategies. Regular meetings and shared software platforms help facilitate this collaboration, making teamwork and clear communication essential for success in the role.

What is the difference between Central Reservations vs Reservation Agent?

AspectCentral ReservationsReservation Agent
CredentialsTypically requires customer service experience, basic computer skillsSimilar credentials, often customer service or hospitality background
Work EnvironmentCall centers, corporate offices, remoteHotels, resorts, travel agencies, front desk
Employer & IndustryHotels, resorts, travel companiesHotels, resorts, travel agencies
Search & Comparison IntentHigh volume, centralized booking systemIndividual bookings, direct guest interaction

Central Reservations teams manage large-scale booking systems across multiple properties or brands, often working in call centers or remotely. Reservation Agents typically handle direct guest bookings at specific properties, providing personalized service. While both roles require customer service skills and similar credentials, Central Reservations focus on centralized management, whereas Reservation Agents work directly with guests at the property level.

More about Central Reservations jobs

What job categories do people searching Central Reservations jobs look for?

The top searched job categories for Central Reservations jobs are:

Central Reservations jobs near you
Infographic showing various Central Reservations job openings in the United States as of August 2026, with employment types broken down into 29% Full Time, 57% Part Time, and 14% Nights. Highlights an 100% In-person job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Agent- CRO

VALENCIA HOTEL GROUP

San Antonio, TX • On-site

$16/hr

Full-time

Medical, Dental, Life, PTO

Re-posted yesterday

Key responsibilities

  • Handle inbound and outbound reservation calls for multiple hotel properties.

  • Enter, modify, and cancel reservations accurately in the reservations system.

  • Communicate with guests regarding accommodations, rates, policies, and special requests.

Job description

Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
The Central Reservations Office is based in downtown San Antonio. This is an in-office position with a business casual dress code. Parking is available for employees.
JOB SUMMARY
The Reservations Agent serves as a key point of contact for guests seeking room accommodations across all Valencia Hotel Group properties. This role is responsible for handling inbound and outbound reservation calls, entering and maintaining accurate booking information, reviewing availability and reports, and delivering a high level of service that supports revenue optimization and guest satisfaction. The position plays a critical role in the overall guest experience and supports hotel operations through accurate data entry, communication, and collaboration with internal teams. The role also provides cross functional support to the Collaborative Revenue Optimization Team, assisting with projects, promotions, and office based operational needs as business demands evolve.
ESSENTIAL DUTIES & FUNCTIONS
  • Guest Services
    • Provide courteous, professional, and knowledgeable service to all guests
    • Respond to guest inquiries regarding accommodations, rates, and policies
    • Assist guests with special requests and ensure accurate documentation
    • Address guest concerns professionally and escalate issues as appropriate

  • Team Support and Training
    • Work collaboratively within the Collaborative Revenue Optimization Team
    • Support team goals related to service quality, accuracy, and productivity
    • Participate in required meetings and training sessions
    • Adapt to shifting priorities in a collaborative, team-oriented environment
    • Ability to manage shifting priorities and support multiple projects simultaneously

  • Communication and Reporting
    • Communicate effectively with supervisors and team members regarding guest needs and operational updates
    • Document guest interactions and reservation details clearly and accurately

  • Safety & Compliance
    • Follow all Valencia Hotel Group policies and procedures
    • Report unsafe conditions or concerns to a supervisor immediately
    • Maintain compliance with company standards and operational guidelines
  • Operational Responsibilities
    • Handle inbound and outbound reservation calls for multiple hotel properties
    • Accurately enter, modify, and cancel reservations in the reservations system
    • Review daily and weekly reports related to reservations and availability
    • Maintain up-to-date knowledge of hotel offerings, loyalty program, rates, promotions, and policies
    • Assist with inventory management and availability review as assigned
    • Support Collaborative Revenue Optimization (CRO) initiatives by assisting with special projects as assigned
    • Support with daily/weekly/monthly reader board updates
    • Consistently meet established call center performance metrics/revenues
    • Successfully complete required monthly quality assurance and test calls

BASICS
  • Maintain cleanliness and organization in all work areas
  • Display courteous behavior with guests and team members
  • Report any unsafe conditions immediately
  • Ensure office equipment is in proper working condition
  • Perform any additional duties as assigned by leadership

Physical Requirements
  • Sitting: Constantly, up to 8 hours per shift with appropriate breaks, using an adjustable office chair
  • Standing/Walking: Occasionally
  • Lifting/Carrying: Occasionally, up to 20 pounds
  • Other Physical Requirements:
    • Handling/Grasping: Frequently, including use of a computer keyboard, mouse, telephone, headset, and written documentation
    • Reaching: Occasionally, including arm's-length extension to operate office equipment

Working Environment
  • Interior: Climate-controlled office and call center environment; Shared Office Space
  • Exterior: Minimal; may include limited exposure when entering or exiting the building

CANDIDATE PROFILE
Education and Experience
  • High school diploma or equivalent required
  • Previous customer service or call center experience preferred
  • Hospitality or reservations experience strongly preferred

ESSENTIAL SKILLS AND QUALIFICATIONS
  • Strong verbal and written communication skills
  • Excellent customer service and interpersonal abilities
  • Effective time management and problem-solving skills
  • Strong attention to detail and accuracy; Excellent organizational skills
  • Proficiency in reservations systems, computer software, and telephone systems
  • Ability to work in a fast-paced, call center environment
  • Ability to work well independently and as part of a team
  • Demonstrated reliability, punctuality, and consistent attendance

BENEFITS:
  • Medical, Dental, Life insurance
  • Paid Time Off
  • Paid Community Service Days
  • Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring,

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