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Central Reservations Jobs (NOW HIRING)

Roberts Hawaii

Central Reservations Agent

Honolulu, HI · On-site

$22 - $24.50/hr

Book reservations for all Roberts Hawaii products and services in all four (4) major islands (subject to change) * Understand and adhere to all company and department policies, procedures, and codes ...

Roberts Hawaii

Central Reservations Agent

Honolulu, HI · On-site

$22 - $23/hr

Book reservations for all Roberts Hawaii products and services in all four (4) major islands (subject to change) * Understand and adhere to all company and department policies, procedures, and codes ...

Taos Ski Valley

Reservations Agent

Taos Ski Valley, NM · On-site

$14.50 - $18/hr

The Reservations Agent plays a key role in the success of the Central Reservations Department and the overall experience of visitors to Taos Ski Valley. The agent is to assist prospective guests and ...

Alterra

Central Reservations Agent

$18/hr

Seasonal (Seasonal) Job Title: Reservation Agent Location: Remote Terms: Seasonal, Full-Time Pay: $18/hour base wage, pluscustomer-service&upsell basedincentives Requirements * Comfortable navigating ...

Hyatt Regency Columbus

Reservations Coordinator

Columbus, OH · On-site

$16.75 - $21.25/hr

Provides assistance to our Central Reservations team by taking calls for both transient and group reservations as needed * Assists in completing the daily reservations departmental checklist Your ...

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Central Reservations information

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How much do central reservations jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for central reservations in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a central reservations?

Central Reservations refers to a centralized booking system used by hotels, resorts, or travel companies to manage and process reservations for multiple properties or services from a single location. This system allows customers to book rooms, services, or travel arrangements through a central point, such as a call center or online platform, rather than contacting each property individually. Central Reservations staff assist with availability inquiries, booking modifications, cancellations, and special requests, ensuring a streamlined and efficient reservation process. These systems are commonly used by hotel chains, car rental companies, and travel agencies to improve customer service and operational efficiency.

What are the key skills and qualifications needed to thrive as a central reservations agent, and why are they important?

To thrive as a Central Reservations Agent, you need strong customer service abilities, attention to detail, and proficiency in booking procedures, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and telephone systems is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help agents deliver outstanding service and handle complex booking scenarios. These skills ensure accurate reservations, customer satisfaction, and efficient operations in hospitality settings.

How does the central reservations team typically collaborate with other departments in a hospitality organization?

The Central Reservations team works closely with departments such as Front Desk, Sales, and Revenue Management to ensure a seamless guest booking experience. They relay special requests or requirements to property staff, coordinate with Sales for group bookings, and communicate occupancy trends to Revenue Management for pricing strategies. Regular meetings and shared software platforms help facilitate this collaboration, making teamwork and clear communication essential for success in the role.

What is the difference between Central Reservations vs Reservation Agent?

AspectCentral ReservationsReservation Agent
CredentialsTypically requires customer service experience, basic computer skillsSimilar credentials, often customer service or hospitality background
Work EnvironmentCall centers, corporate offices, remoteHotels, resorts, travel agencies, front desk
Employer & IndustryHotels, resorts, travel companiesHotels, resorts, travel agencies
Search & Comparison IntentHigh volume, centralized booking systemIndividual bookings, direct guest interaction

Central Reservations teams manage large-scale booking systems across multiple properties or brands, often working in call centers or remotely. Reservation Agents typically handle direct guest bookings at specific properties, providing personalized service. While both roles require customer service skills and similar credentials, Central Reservations focus on centralized management, whereas Reservation Agents work directly with guests at the property level.

More about Central Reservations jobs

What job categories do people searching Central Reservations jobs look for?

The top searched job categories for Central Reservations jobs are:

Central Reservations jobs near you
Infographic showing various Central Reservations job openings in the United States as of August 2026, with employment types broken down into 29% Full Time, 57% Part Time, and 14% Nights. Highlights an 100% In-person job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Coordinator, Central Reservations

Rosewood Hotel Group

Dallas, TX • On-site

$17 - $21.75/hr

Full-time

Re-posted 12 days ago

Job description

OUR PURPOSE AND CULTURE We are driven to create a future where people and placeenrich one another. We are wholly committed to rooting ourselves more deeply inevery place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curateextraordinary moments and honor the soul of every place along our journey. AtRosewood Hotel Group, we answer The Calling. Together, we Make the Place. THE TEAM You will be part of the Reservations team, a passionategroup of professionals dedicated to delivering exceptional service andpersonalized guest experiences. Reporting to the Reservations Manager, thisrole works closely with Sales, Front Office, and other operational departmentsto ensure seamless booking processes and guest satisfaction from the very firstinteraction. YOUR ROLE As a Reservations Sales Agent, you will be the first pointof contact for guests booking their stay with Rosewood. You will handle inboundcalls and emails, manage reservation details, and provide tailoredrecommendations with warmth and professionalism. Your role is key to creating amemorable first impression and ensuring every guest feels valued and cared forfrom the moment they reach out. HOW YOU'LL MAKE THE PLACE * Handle guest room reservations, changes, cancellations, andinquiries with efficiency and courtesy. * Maintain superior service standards and comply withdepartmental policies and procedures. * Provide knowledgeable recommendations about hotel services,amenities, and local attractions. * Respond to voicemail and email messages in a timely andprofessional manner. * Demonstrate ownership of each reservation, ensuringpersonalized and attentive service. * Maintain confidentiality and respect guest privacy at alltimes. COULD THIS BE YOU? * You have at least one year of experience in reservations,ideally within a luxury or ultra-luxury hotel environment. * You speak, read, and write English fluently, and Germanlanguage skills are a strong advantage. * You're detail-oriented, organized, and able to prioritizetasks while maintaining accuracy and speed. * You're a clear thinker who remains calm under pressure andsolves problems with good judgment. * You work well independently and as part of a team, alwaysmaintaining a positive and respectful attitude. * You're confident using hotel reservation systems and have atalent for suggestive selling. * You understand the importance of guest confidentiality andhandle sensitive information with care. * You're physically able to perform the role's requirementsand communicate effectively with guests and colleagues. OUR COMMITMENT TO YOU At Rosewood Hotel Group, your voice is heard - and valued.We're a community that encourages associates to be themselves, not fit into afixed culture, and this philosophy shines through in our commitments to reflectand honor the history, culture and geography of our destinations. We're notonly committed to building and nurturing genuine, long-lasting relationshipsbut to transforming them - and our Diversity, Equity and Inclusion (DEI)strategy helps put these principles into practice.

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