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Central Reservations Jobs (NOW HIRING)

Heritage Companies

Central Reservations Agent

Albuquerque, NM · On-site

$15.50 - $19.50/hr

Central Reservations Agent At Heritage Companies, the culture, spirit, and traditions of New Mexico shape everything we do, including how we support our teams. We're proud to offer a workplace ...

Tamarack Resort

Central Reservations Agent

Donnelly, ID · On-site

$15.50 - $19.25/hr

SUMMARY The Central Reservations Agent should be enthusiastic about working in a fast-paced sales and customer service environment. The Agent will provide efficient, accurate, informative and ...

tamarackresort

Central Reservations Agent

Donnelly, ID · On-site

$15.50 - $19.25/hr

SUMMARY The Central Reservations Agent should be enthusiastic about working in a fast-paced sales and customer service environment. The Agent will provide efficient, accurate, informative and ...

EOS USA

Remote Central Reservations Agent

$25K/mo

The Central Reservations Agent is responsible for managing all aspects of guest reservations across EOS Hospitality properties while delivering exceptional service and creating memorable guest ...

EOS Hospitality

Remote Central Reservations Agent

$25K/mo

The Central Reservations Agent is responsible for managing all aspects of guest reservations across EOS Hospitality properties while delivering exceptional service and creating memorable guest ...

Roberts Hawaii

Central Reservations Agent

Honolulu, HI · On-site

$22 - $23/hr

Book reservations for all Roberts Hawaii products and services in all four (4) major islands (subject to change) * Understand and adhere to all company and department policies, procedures, and codes ...

Roberts Hawaii

Central Reservations Agent

Honolulu, HI · On-site

$22 - $23/hr

Book reservations for all Roberts Hawaii products and services in all four (4) major islands (subject to change) * Understand and adhere to all company and department policies, procedures, and codes ...

POWDR

Winter 26/27: Central Reservations Agent

Frisco, CO · On-site

$8.0K/mo

Central Reservations Agent Job Status: Seasonal Compensation and Benefits: * Compensation: Proposed hiring rate of $18.50 to $20.40+, actual pay will be adjusted based on experience. Commission will ...

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Central Reservations information

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How much do central reservations jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for central reservations in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Central Reservations vs Reservation Agent?

AspectCentral ReservationsReservation Agent
CredentialsTypically requires customer service experience, basic computer skillsSimilar credentials, often customer service or hospitality background
Work EnvironmentCall centers, corporate offices, remoteHotels, resorts, travel agencies, front desk
Employer & IndustryHotels, resorts, travel companiesHotels, resorts, travel agencies
Search & Comparison IntentHigh volume, centralized booking systemIndividual bookings, direct guest interaction

Central Reservations teams manage large-scale booking systems across multiple properties or brands, often working in call centers or remotely. Reservation Agents typically handle direct guest bookings at specific properties, providing personalized service. While both roles require customer service skills and similar credentials, Central Reservations focus on centralized management, whereas Reservation Agents work directly with guests at the property level.

How to be a central reservations agent?

To become a central reservations agent, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with reservation systems or customer service. Training is often provided on specific booking software and company procedures. The role may require working in a call center environment, including shift work and handling multiple reservations simultaneously.

What is a central reservations?

Central Reservations refers to a centralized booking system used by hotels, resorts, or travel companies to manage and process reservations for multiple properties or services from a single location. This system allows customers to book rooms, services, or travel arrangements through a central point, such as a call center or online platform, rather than contacting each property individually. Central Reservations staff assist with availability inquiries, booking modifications, cancellations, and special requests, ensuring a streamlined and efficient reservation process. These systems are commonly used by hotel chains, car rental companies, and travel agencies to improve customer service and operational efficiency.

How does the central reservations team typically collaborate with other departments in a hospitality organization?

The Central Reservations team works closely with departments such as Front Desk, Sales, and Revenue Management to ensure a seamless guest booking experience. They relay special requests or requirements to property staff, coordinate with Sales for group bookings, and communicate occupancy trends to Revenue Management for pricing strategies. Regular meetings and shared software platforms help facilitate this collaboration, making teamwork and clear communication essential for success in the role.

What are the key skills and qualifications needed to thrive as a central reservations agent, and why are they important?

To thrive as a Central Reservations Agent, you need strong customer service abilities, attention to detail, and proficiency in booking procedures, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and telephone systems is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help agents deliver outstanding service and handle complex booking scenarios. These skills ensure accurate reservations, customer satisfaction, and efficient operations in hospitality settings.
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What job categories do people searching Central Reservations jobs look for?

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Central Reservations jobs near you
Infographic showing various Central Reservations job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 2% As Needed, 78% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Central Reservations Agent

Heritage Companies

Albuquerque, NM • On-site

$15.50 - $19.50/hr

Other

Retirement

Re-posted 21 days ago

Job description

Central Reservations Agent

At Heritage Companies, the culture, spirit, and traditions of New Mexico shape everything we do, including how we support our teams. We're proud to offer a workplace centered on the experience of our employees, encouraging growth and upward movement across our hotels, restaurants, and destinations. Team members enjoy special perks throughout the state, from hotel and spa discounts to savings at all Heritage restaurants, ensuring every member of the Heritage family feels connected, cared for, and part of something extraordinary.

We are seeking a Central Reservations Agent to join our Central Reservations Office team. In this role, you will serve as a key point of contact for guests seeking accommodations across Heritage Hotels & Resorts properties. You will deliver exceptional guest service while accurately processing reservations, modifications, and cancellations, helping create a seamless booking experience while supporting occupancy and revenue goals.

What You'll Do

  • Process guest reservations, modifications, and cancellations through phone, email, and other communication channels.
  • Book individual and group reservations accurately using the reservation management system.
  • Provide guests with information regarding hotel amenities, room types, promotions, and local attractions.
  • Utilize reservation sales techniques and upselling opportunities to maximize revenue and enhance the guest experience.
  • Maintain current knowledge of rates, promotions, packages, and property offerings.
  • Ensure reservation details are accurate and guest information is properly documented.
  • Collaborate with hotel teams to resolve guest concerns and support reservation accuracy.
  • Maintain reservation activity logs, reports, and other required documentation.
  • Support department initiatives and perform additional duties as assigned.

Why You'll Love Working With Us

  • Competitive pay and comprehensive benefits including a 25% match for 401(k)!
  • Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
  • Enjoy complimentary meals during scheduled work shifts!
  • Free employee parking!
  • Growth and development opportunities!
  • Inclusive, people-first culture!

Requirements

  • Excellent verbal and written communication skills with a professional telephone presence.
  • Strong customer service, organizational, and multitasking skills.
  • Sales-minded approach with the ability to identify upselling opportunities.
  • Proficiency with computers and the ability to learn reservation management systems.
  • High school diploma or equivalent required.
  • Previous hospitality, hotel reservations, front desk, call center, or customer service experience preferred.
  • Typing proficiency of at least 30 words per minute required.
  • Ability to remain seated for extended periods while using a computer, headset, and telephone.
  • Ability to work a flexible schedule, including evenings, weekends, holidays, and peak business periods as needed.

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