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Ccx Jobs (NOW HIRING)

Cynet Systems

Portfolio Leader

Santa Clara, CA · On-site

... CCx). This individual leads a team of Program and Project Managers, engages directly with senior leaders in the portfolio as well as their stakeholders, and ensures delivery efforts are tightly ...

Colgate-Palmolive Company

CRM Manager

New York, NY · On-site

$96K - $137K/yr

As the CRM Manager for Professional & Consumer Marketing, you will lead the campaign workstream for our Professional audience while playing a pivotal role in scaling our overarching Consumer (CCX ...

Colgate-Palmolive Company

CRM Manager

New York, NY

$96K - $137K/yr

As the CRM Manager for Professional & Consumer Marketing, you will lead the campaign workstream for our Professional audience while playing a pivotal role in scaling our overarching Consumer (CCX ...

CYNET SYSTEMS

Portfolio Leader

Santa Clara, CA · On-site

... CCx). This individual leads a team of Program and Project Managers, engages directly with senior leaders in the portfolio as well as their stakeholders, and ensures delivery efforts are tightly ...

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$46K

$112K

$197K

How much do ccx jobs pay per year?

As of Jul 10, 2026, the average yearly pay for ccx in the United States is $111,995.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $136,000.00 per year, depending on experience, location, and employer.

What is a CCX job?

A CCX (Cisco Contact Center Express) job typically involves managing, configuring, and troubleshooting Cisco's Contact Center Express solutions. Professionals in this role work with VoIP technologies, call routing, IVR systems, and customer service workflows. They ensure seamless communication between agents and customers while optimizing system performance. This job often requires expertise in Cisco networking, call center platforms, and scripting for automation.

What are the key skills and qualifications needed to thrive in the Ccx position, and why are they important?

To excel as a CCX (Contact Center Experience) specialist, you need strong customer service skills, problem-solving abilities, and familiarity with call center operations, often supported by relevant experience or certifications like Six Sigma or ITIL. Experience with customer relationship management (CRM) software, omnichannel communication tools, and quality monitoring systems is typically required. Excellent interpersonal communication, patience, and the ability to adapt in high-pressure environments are crucial soft skills. These competencies ensure efficient service delivery, positive customer interactions, and the ability to handle complex client issues effectively.

What are the typical challenges faced by a CCX specialist, and how can they overcome them?

CCX specialists often encounter high call volumes, challenging customer interactions, and the need to master multiple communication channels simultaneously. Navigating complex client issues while maintaining a positive and professional demeanor requires strong multitasking and stress-management abilities. Successful CCX professionals overcome these challenges by staying organized, leveraging technology to optimize workflow, and participating in ongoing training to keep their skills sharp. Many organizations support their CCX teams with collaborative, well-structured work environments and robust knowledge bases, making it easier to learn from peers and continuously improve performance.

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Ccx jobs near you
Portfolio Leader

Portfolio Leader

Cynet Systems

Santa Clara, CA • On-site

Other

Posted 9 days ago

Job description

Portfolio Leader

The Portfolio Leader is a senior leadership role within the newly elevated, value-oriented PMO. This individual oversees a portfolio of strategic programs and projects aligned to the Digital Technology (DT) leader for Connected Customer Experience (CCx). This individual leads a team of Program and Project Managers, engages directly with senior leaders in the portfolio as well as their stakeholders, and ensures delivery efforts are tightly aligned to organizational value, business outcomes, and executive priorities.

Requirement/Must Have:

  • 10+ years of progressive experience in program/project management, portfolio management, or delivery leadership.
  • 3+ years of experience leading and developing teams of project or program professionals.
  • Demonstrated track record of managing complex, multi-workstream portfolios with competing priorities.
  • Strong command of portfolio governance, risk management, and value delivery frameworks.
  • Exceptional communication and stakeholder management skills, including executive-level presentations.
  • Experience in PMO transformation, operating model design, or delivery excellence initiatives.
  • PMP, PgMP, or equivalent certification.

Nice to Have:

  • Experience in a value-oriented or product-led PMO environment.
  • Familiarity with OKR frameworks, benefits realization management, or strategic portfolio management tools.
  • Agile / SAFe certification or demonstrated experience in hybrid delivery environments.
  • MBA or advanced degree in Business, Technology, or a related field.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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