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Ccx Jobs (NOW HIRING)

Crusoe Energy Systems LLC

$175 - $215/hr

Represent Crusoe Commissioning (CCx) in cross-functional governance forums, leadership reviews, and client-facing engagements, translating technical complexity into clear business impact. Technical ...

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$46K

$112K

$197K

How much do ccx jobs pay per year?

As of Aug 21, 2026, the average yearly pay for ccx in the United States is $111,995.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $136,000.00 per year, depending on experience, location, and employer.

What is a ccx?

A CCX (Cisco Contact Center Express) job typically involves managing, configuring, and troubleshooting Cisco's Contact Center Express solutions. Professionals in this role work with VoIP technologies, call routing, IVR systems, and customer service workflows. They ensure seamless communication between agents and customers while optimizing system performance. This job often requires expertise in Cisco networking, call center platforms, and scripting for automation.

What are the key skills and qualifications needed to thrive in the ccx position, and why are they important?

To excel as a CCX (Contact Center Experience) specialist, you need strong customer service skills, problem-solving abilities, and familiarity with call center operations, often supported by relevant experience or certifications like Six Sigma or ITIL. Experience with customer relationship management (CRM) software, omnichannel communication tools, and quality monitoring systems is typically required. Excellent interpersonal communication, patience, and the ability to adapt in high-pressure environments are crucial soft skills. These competencies ensure efficient service delivery, positive customer interactions, and the ability to handle complex client issues effectively.

What are the typical challenges faced by a ccx specialist, and how can they overcome them?

CCX specialists often encounter high call volumes, challenging customer interactions, and the need to master multiple communication channels simultaneously. Navigating complex client issues while maintaining a positive and professional demeanor requires strong multitasking and stress-management abilities. Successful CCX professionals overcome these challenges by staying organized, leveraging technology to optimize workflow, and participating in ongoing training to keep their skills sharp. Many organizations support their CCX teams with collaborative, well-structured work environments and robust knowledge bases, making it easier to learn from peers and continuously improve performance.

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Ccx jobs near you
Infographic showing various Ccx job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, 11% Part Time, and 7% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $111,995 per year, or $53.8 per hour.

Senior Commander's Action Group Administrator

Odyssey Systems Consulting Group, Ltd.

Dayton, OH • On-site

Full-time

Posted 3 days ago

New

Job description

Odyssey has an exciting new opportunity for a Senior Commander's Action Group Administrator, supporting AFLCMC at Wright Patterson AFB, OH.


Duties include, but not limited to: 

  • Provide support to Acquisition Sustainment Reviews, Congressional inquiries, and Crisis Action Team (CAT) activities. The Contractor shall be responsible for manning/screening the AFLCMC/CCX workflow.
  • Provide support for the overall management of any and all programs/efforts as assigned and interact with lateral organizations or any external agencies as required to adequately perform these tasks.
  • Support the AFLCMC Commander’s Action Group (CAG) suspense and tracking team.
  • Track suspenses in the Task Management Tool (TMT).
  • Review the content of the AFLCMC CAG electronic workflow mailbox and coordinate responses with the appropriate two-letter directorates and assign CAG action officers to each TMT task.
  • Provide status of late and upcoming TMT suspenses for CAG Chief review as requested.
  • Assist with closure of TMT suspenses and package suspenses for AFLCMC Mission Support and Execution Directorates.
  • Assist AFLCMC CAG and two-letter action officers with the use of TMT and assist in answering questions on the technical aspect of the system and process.
  • Provide direct support to quickly and accurately turn data into usable and actionable output and efficiently and effectively communicate that information for AFLCMC senior leaders. This includes any researching, creating, assigning, tracking, communicating with various higher headquarters or directorate-level offices.
  • Assist in updating/retrieving information in the Center Microsoft (MS) SharePoint document library. The Contractor shall assist in compiling, formatting, and storing directorate level inputs to taskings to support development of the Center response.
  • Utilize both Non-Classified Internet Protocol Router (NIPRNET) and Secure Internet Protocol Router Network (SIPRNET) electronic mail to request and compile responses and transmit approved responses to specified higher headquarters or Congressional inquiries

Citizenship: Must be a US citizen

Minimum Required Qualifications

Clearance: Secret

Education: 

  • Master’s or Doctorate Degree in a related field and 10 years of experience in the respective technical / professional discipline being performed, 5 years of which must be in the DoD; OR Bachelor’s Degree in a related field and 12 years of experience in the respective technical/professional discipline being performed, 5 of which must be in the DoD; OR 15 years of directly related experience, 8 of which must be in the DoD.

Technical Skills:

  • • Proficient in Task Management Tool (TMT) for suspense tracking, assignment, workflow management, and closure coordination
    • Skilled in managing and routing highvolume organizational workflows, including AFLCMC/CCX and CAG electronic workflow mailboxes
    • Experienced in Microsoft SharePoint for retrieving, updating, compiling, and storing directorate-level documentation
    • Ability to transform complex organizational data into actionable reports, briefs, and seniorleader-ready outputs
    • Familiar with NIPRNET/SIPRNET communication processes for coordinating, compiling, and transmitting responses to higher headquarters and Congressional inquiries
Soft Skills:
  • Strong ability to manage priorities, stay organized, and keep complex workflows on track
  • Clear and proactive communicator who collaborates effectively across directorates and seniorleader channels
  • Adaptable problemsolver who can quickly turn information into actionable guidance
  • Supportive teammate skilled at helping others navigate tools, processes, and technical systems
  • Reliable, detailoriented professional who ensures accuracy, timeliness, and accountability in all assigned tasks

Additional Information:

Travel: 10%

Location: Wright Patterson AFB, OH

Onsite

#LI-ST1


Odyssey is a world-class technical, engineering, and integration company serving the warfighting ecosystem with airborne integration, ISR, C2, and warfighter readiness capabilities. Odyssey meets the military’s operational needs by integrating layered defense systems from equipment, technology, and services to data, information, and business operations. We streamline defense acquisition and sustainment, engineering the technical battlefield with domain-specific proficiency to ensure lethality. Odyssey is dedicated to excellent contract execution, peak organizational performance, and fostering a workplace built on employee care.

Odyssey is proud to live out our core values of commitment, ambition, and respect in our work and communities through OdysseyCares, a philanthropic group focused on giving back through direct donations, an employer match program, and volunteering events.

Please note: Final compensation for this position will be determined by various factors such as the Federal Government contract labor categories and contract wage rates, relevant work experience, specific skills and competencies, geographic location, education, and certifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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