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See Indiana salary details

$43.8K

$106.6K

$187.5K

How much do ccx jobs pay per year?

As of Sep 13, 2026, the average yearly pay for ccx in Indiana is $106,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $129,400.00 per year, depending on experience, location, and employer.

What is a ccx?

A CCX (Cisco Contact Center Express) job typically involves managing, configuring, and troubleshooting Cisco's Contact Center Express solutions. Professionals in this role work with VoIP technologies, call routing, IVR systems, and customer service workflows. They ensure seamless communication between agents and customers while optimizing system performance. This job often requires expertise in Cisco networking, call center platforms, and scripting for automation.

What are the key skills and qualifications needed to thrive in the ccx position, and why are they important?

To excel as a CCX (Contact Center Experience) specialist, you need strong customer service skills, problem-solving abilities, and familiarity with call center operations, often supported by relevant experience or certifications like Six Sigma or ITIL. Experience with customer relationship management (CRM) software, omnichannel communication tools, and quality monitoring systems is typically required. Excellent interpersonal communication, patience, and the ability to adapt in high-pressure environments are crucial soft skills. These competencies ensure efficient service delivery, positive customer interactions, and the ability to handle complex client issues effectively.

What are the typical challenges faced by a ccx specialist, and how can they overcome them?

CCX specialists often encounter high call volumes, challenging customer interactions, and the need to master multiple communication channels simultaneously. Navigating complex client issues while maintaining a positive and professional demeanor requires strong multitasking and stress-management abilities. Successful CCX professionals overcome these challenges by staying organized, leveraging technology to optimize workflow, and participating in ongoing training to keep their skills sharp. Many organizations support their CCX teams with collaborative, well-structured work environments and robust knowledge bases, making it easier to learn from peers and continuously improve performance.

What are popular job titles related to Ccx jobs in Indiana?

For Ccx jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Ccx jobs in Indiana look for?

The top searched job categories for Ccx jobs in Indiana are:

Ccx jobs near you
Infographic showing various Ccx job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $106,571 per year, or $51.2 per hour.

Celebration Crossing Specialist

Indianapolis, IN • On-site

State of Indiana
Public Administration • 10K+ employees
Learn more about State of Indianaexternal

$16.73/hr

Full-time

Posted 4 days ago

State Of Indiana rating

7.1

Company rating: 7.1 out of 10

Based on 191 frontline employees who took The Breakroom Quiz

Job description

 Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana State Museum and Historic Sites:

The Indiana State Museum and Historic Sites (ISMHS) is a statewide museum system with 12 locations, including a central museum based in Indianapolis. Our mission is to ignite wonder, inspire curiosity, reveal stories and create connections. Our values are integrity, stewardship, interconnectivity and transparency. First among our institutional priorities is to produce signature experiences.

Role Overview: 

Celebration Crossing (CCX) Specialists work within the Celebration Crossing holiday experience to engage and interact with visitors, assist with facilitation of Celebration Crossing programming, respond to visitor questions and concerns, and monitor experience components. The CCX Specialist will enhance visitor experience through multiple positions including Santa’s House Photographer, Santa House Manager, Santa’s Front Yard Facilitator, Snowfall Express Line Facilitator, and Snowfall Express Conductor*. 


Salary Statement: 

This position traditionally starts at an hourly rate of $16.73 but may be commensurate with education and work experience.

A Day in the Life:

The essential functions of this role are as follows:

  • Enhance the visitor experience in Celebration Crossing by engaging and interacting with visitors, assisting with visitor questions and concerns, and facilitating daily programs.
  • Implement scheduled and spontaneous activities and programs within Celebration Crossing for diverse audiences including children, families, and adults.
  • Provide excellent customer service by greeting each visitor, answering questions, and being present within the space.
  • Work with and assist museum volunteers as needed.
  • Facilitate Celebration Crossing experiences and monitor interactive components and manipulatives. 
  • Communicate visitor issues and concerns to security and other staff as appropriate.
  • Support Visitor Services in providing a welcoming and festive environment for all museum visitors.
  • Sanitize exhibit and public spaces daily

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

What You'll Need for Success:
  • High school diploma or GED preferred; current high school junior or senior welcome to apply.
  • Background in education, theater, and/or customer service preferred.
  • Must have experience in customer service or hospitality industries.
  • Must be comfortable working independently and exhibit initiative.
  • Good communication skills, enthusiasm and collaborative work ethic required.
  • Ability to maintain a professional appearance and attitude.
  • Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

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