Principal TPM, EC2 CCX
Seattle, WA · On-site
On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially ...
Principal TPM, EC2 CCX
Seattle, WA · On-site
On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially ...
On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially ...
On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially ...
On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially ...
On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially ...
On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially ...
On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially ...
On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially ...
On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially ...
On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially ...
On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially ...
Principal TPM, EC2 CCX
Seattle, WA · On-site
The EC2 CCX team is searching for a passionate, driven, and talented technical program manager to own customer planning for AWS Trainium, the machine learning chip that AWS purpose built for deep ...
Principal TPM, EC2 CCX
Seattle, WA · On-site
The EC2 CCX team is searching for a passionate, driven, and talented technical program manager to own customer planning for AWS Trainium, the machine learning chip that AWS purpose built for deep ...
On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially ...
On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially ...
On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially ...
On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially ...
The EC2 CCX team is searching for a passionate, driven, and talented technical program manager to own customer planning within the GenAI instance portfolio. This role serves as EC2's primary POC for ...
The EC2 CCX team is searching for a passionate, driven, and talented technical program manager to own customer planning within the GenAI instance portfolio. This role serves as EC2's primary POC for ...
The EC2 CCX team is searching for a passionate, driven, and talented technical program manager to own customer planning with the GenAI instance portfolio. This role serves as EC2's primary POC for ...
The EC2 CCX team is searching for a passionate, driven, and talented technical program manager to own customer planning with the GenAI instance portfolio. This role serves as EC2's primary POC for ...
The EC2 CCX team is searching for a passionate, driven, and talented Senior Technical Program Manager to help make high velocity decisions under circumstances that can at times be ambiguous. This ...
The EC2 CCX team is searching for a passionate, driven, and talented Senior Technical Program Manager to help make high velocity decisions under circumstances that can at times be ambiguous. This ...
ServiceNow Solution Architect - US
San Jose, CA · On-site
$73.75 - $97.25/hr
Collaborate with product managers, platform engineers, and solution architects across CCX to ensure alignment and reuse of common patterns. Design extensible APIs, integration frameworks, and ...
ServiceNow Solution Architect - US
San Jose, CA · On-site
$73.75 - $97.25/hr
Collaborate with product managers, platform engineers, and solution architects across CCX to ensure alignment and reuse of common patterns. Design extensible APIs, integration frameworks, and ...
Job Responsibilities: • Senior-level SME and individual contributor delivering FIS imaging and distributed capture solutions across ImageCentre, Voyager, Chargeback Manager, DirectLink, CCX, FXD ...
Job Responsibilities: • Senior-level SME and individual contributor delivering FIS imaging and distributed capture solutions across ImageCentre, Voyager, Chargeback Manager, DirectLink, CCX, FXD ...
Data Modeler
$55.75 - $72.25/hr
Experience with Guidewire, Mitchell, and CCX data model is required * Fundamental knowledge of Property and Casualty industry products and services. * In depth experience with SAP Power Designer
Data Modeler
$55.75 - $72.25/hr
Experience with Guidewire, Mitchell, and CCX data model is required * Fundamental knowledge of Property and Casualty industry products and services. * In depth experience with SAP Power Designer
Implementation Analyst
Milwaukee, WI · On-site
Skills : • Senior-level SME and individual contributor delivering FIS imaging and distributed capture solutions across ImageCentre, Voyager, Chargeback Manager, DirectLink, CCX, FXD, DLM, and DLC ...
Quick apply
Implementation Analyst
Milwaukee, WI · On-site
Skills : • Senior-level SME and individual contributor delivering FIS imaging and distributed capture solutions across ImageCentre, Voyager, Chargeback Manager, DirectLink, CCX, FXD, DLM, and DLC ...
ServiceNow Solution Architect - US
San Jose, CA · On-site
$73.75 - $97.25/hr
... across CCX to ensure alignment and reuse of common patterns. • Design extensible APIs, integration frameworks, and workflow automation patterns. Learning Platform Enablement • Partner with ...
ServiceNow Solution Architect - US
San Jose, CA · On-site
$73.75 - $97.25/hr
... across CCX to ensure alignment and reuse of common patterns. • Design extensible APIs, integration frameworks, and workflow automation patterns. Learning Platform Enablement • Partner with ...
Data Modeler
Ontario, CA · On-site
$55.75 - $72.25/hr
Experience with Guidewire, Mitchell, and CCX data model is required * Fundamental knowledge of Property and Casualty industry products and services. * In depth experience with SAP Power Designer
Data Modeler
Ontario, CA · On-site
$55.75 - $72.25/hr
Experience with Guidewire, Mitchell, and CCX data model is required * Fundamental knowledge of Property and Casualty industry products and services. * In depth experience with SAP Power Designer
Configuring and supporting MS Teams for different devices, including desktop phones, especially Poly CCX models. This includes setting up phone Configuration Profiles, Common Area Phones, Zero touch ...
Configuring and supporting MS Teams for different devices, including desktop phones, especially Poly CCX models. This includes setting up phone Configuration Profiles, Common Area Phones, Zero touch ...
CRM Manager
New York, NY · On-site
$96K - $137K/yr
As the CRM Manager for Professional & Consumer Marketing, you will lead the campaign workstream for our Professional audience while playing a pivotal role in scaling our overarching Consumer (CCX ...
CRM Manager
New York, NY · On-site
$96K - $137K/yr
As the CRM Manager for Professional & Consumer Marketing, you will lead the campaign workstream for our Professional audience while playing a pivotal role in scaling our overarching Consumer (CCX ...
Ccx information
See salary details
$46K - $59.7K
8% of jobs
$70.5K is the 25th percentile. Wages below this are outliers.
$59.7K - $73.5K
21% of jobs
$73.5K - $87.2K
14% of jobs
The median wage is $93.6K / yr.
$87.2K - $100.9K
15% of jobs
$100.9K - $114.6K
8% of jobs
$127.2K is the 75th percentile. Wages above this are outliers.
$114.6K - $128.4K
9% of jobs
$128.4K - $142.1K
11% of jobs
$142.1K - $155.8K
2% of jobs
$155.8K - $169.5K
0% of jobs
$169.5K - $183.3K
0% of jobs
$183.3K - $197K
12% of jobs
$46K
$112K
$197K
How much do ccx jobs pay per year?
As of Jun 7, 2026, the average yearly pay for ccx in the United States is $111,995.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $136,000.00 per year, depending on experience, location, and employer.
What is a CCX job?
A CCX (Cisco Contact Center Express) job typically involves managing, configuring, and troubleshooting Cisco's Contact Center Express solutions. Professionals in this role work with VoIP technologies, call routing, IVR systems, and customer service workflows. They ensure seamless communication between agents and customers while optimizing system performance. This job often requires expertise in Cisco networking, call center platforms, and scripting for automation.
What are the key skills and qualifications needed to thrive in the Ccx position, and why are they important?
To excel as a CCX (Contact Center Experience) specialist, you need strong customer service skills, problem-solving abilities, and familiarity with call center operations, often supported by relevant experience or certifications like Six Sigma or ITIL. Experience with customer relationship management (CRM) software, omnichannel communication tools, and quality monitoring systems is typically required. Excellent interpersonal communication, patience, and the ability to adapt in high-pressure environments are crucial soft skills. These competencies ensure efficient service delivery, positive customer interactions, and the ability to handle complex client issues effectively.
What are the typical challenges faced by a CCX specialist, and how can they overcome them?
CCX specialists often encounter high call volumes, challenging customer interactions, and the need to master multiple communication channels simultaneously. Navigating complex client issues while maintaining a positive and professional demeanor requires strong multitasking and stress-management abilities. Successful CCX professionals overcome these challenges by staying organized, leveraging technology to optimize workflow, and participating in ongoing training to keep their skills sharp. Many organizations support their CCX teams with collaborative, well-structured work environments and robust knowledge bases, making it easier to learn from peers and continuously improve performance.
More about Ccx jobs
What cities are hiring for Ccx jobs? Cities with the most Ccx job openings:
What states have the most Ccx jobs? States with the most job openings for Ccx jobs include:
What job categories do people searching Ccx jobs look for? The top searched job categories for Ccx jobs are:
Amazon rating
7.4
Based on 6,820 frontline employees who took The Breakroom Quiz
7th of 39 rated national retailers
Job description
Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides secure, resizable compute capacity in the cloud. It is designed to make web-scale cloud computing easier and more cost effective for developers. On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially for large unpredictable scaling events.
The EC2 CCX team is searching for a passionate, driven, and talented technical program manager to own customer planning for AWS Trainium, the machine learning chip that AWS purpose built for deep learning training. This role serves as EC2's primary POC for managing demand intake, organizing supportability scenarios to influence VP+ business decisions, and ensuring infrastructure and EC2 teams execute against global commitments. This customer facing role includes driving key initiatives that support goals/KPIs that are measured and reported to executive leadership.
As the business of cloud computing grows increasingly technologically complex, it also brings new opportunity to drive capital efficiency and ensure the right decisions are getting made to the delight of our customers. Additional responsibilities include driving process improvements and collaborating with engineering organizations to build new technologies that automate various aspects of EC2 Capacity planning.
From Day 1, Technical Program Managers are given ownership and the autonomy to think strategically and make data driven decisions, along with the ability to drive significant impact on the customer experience as well as the business.
This role requires working with professionals in many different domains including Engineering, Product Management, Supply Chain, and Finance along with high visibility to senior leaders at AWS.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US