CCX (Coextruded) Operator Location: Heath, Ohio Shift: (AM or PM 2,2,3 rotations) Pay: $20.00 per hour _____ Mancan Staffing has partnered with a company in the Heath area that specializes in ...
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CCX (Coextruded) Operator Location: Heath, Ohio Shift: (AM or PM 2,2,3 rotations) Pay: $20.00 per hour _____ Mancan Staffing has partnered with a company in the Heath area that specializes in ...
Quick apply
CCX (Coextruded) Operator Location: Heath, Ohio Shift: (AM or PM 2,2,3 rotations) Pay: $20.00 per hour _____ Mancan Staffing has partnered with a company in the Heath area that specializes in ...
Columbus, OH · On-site
Partner with stakeholders across Sales Operations, Account Management, and CCX business units to identify opportunities and optimize programs. Proactively identify internal and external trends, risks ...
Columbus, OH · On-site
Partner with stakeholders across Sales Operations, Account Management, and CCX business units to identify opportunities and optimize programs. Proactively identify internal and external trends, risks ...
Columbus, OH · On-site
Partner with stakeholders across Sales Operations, Account Management, and CCX business units to identify opportunities and optimize programs. Proactively identify internal and external trends, risks ...
Columbus, OH · On-site
Partner with stakeholders across Sales Operations, Account Management, and CCX business units to identify opportunities and optimize programs. Proactively identify internal and external trends, risks ...
$43.7K - $56.8K
8% of jobs
$67.1K is the 25th percentile. Wages below this are outliers.
$56.8K - $69.8K
21% of jobs
$69.8K - $82.9K
14% of jobs
The median wage is $88.9K / yr.
$82.9K - $95.9K
15% of jobs
$95.9K - $109K
8% of jobs
$120.9K is the 75th percentile. Wages above this are outliers.
$109K - $122K
9% of jobs
$122K - $135.1K
11% of jobs
$135.1K - $148.1K
2% of jobs
$148.1K - $161.2K
0% of jobs
$161.2K - $174.2K
0% of jobs
$174.2K - $187.3K
12% of jobs
$43.7K
$106.5K
$187.3K
A CCX (Cisco Contact Center Express) job typically involves managing, configuring, and troubleshooting Cisco's Contact Center Express solutions. Professionals in this role work with VoIP technologies, call routing, IVR systems, and customer service workflows. They ensure seamless communication between agents and customers while optimizing system performance. This job often requires expertise in Cisco networking, call center platforms, and scripting for automation.
To excel as a CCX (Contact Center Experience) specialist, you need strong customer service skills, problem-solving abilities, and familiarity with call center operations, often supported by relevant experience or certifications like Six Sigma or ITIL. Experience with customer relationship management (CRM) software, omnichannel communication tools, and quality monitoring systems is typically required. Excellent interpersonal communication, patience, and the ability to adapt in high-pressure environments are crucial soft skills. These competencies ensure efficient service delivery, positive customer interactions, and the ability to handle complex client issues effectively.
CCX specialists often encounter high call volumes, challenging customer interactions, and the need to master multiple communication channels simultaneously. Navigating complex client issues while maintaining a positive and professional demeanor requires strong multitasking and stress-management abilities. Successful CCX professionals overcome these challenges by staying organized, leveraging technology to optimize workflow, and participating in ongoing training to keep their skills sharp. Many organizations support their CCX teams with collaborative, well-structured work environments and robust knowledge bases, making it easier to learn from peers and continuously improve performance.

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Recruiting and staffing services
1,001 - 5,000 Employees
Massillon, OH, US